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Best Western Priory Hotel

3.0 star property

Photo gallery for Best Western Priory Hotel

Food and drink
Superior Room, 1 Double Bed, Non Smoking
Exterior
Garden
Exterior

Reviews

7.6 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Room service
  • Bar
  • Laundry
  • Pet-friendly

Explore the area

View map
Mildenhall Road Suffolk, Bury St Edmunds, England, IP32 6EH
  • Place, The Apex
    ‪3 min drive‬
  • Place, St Edmundsbury Cathedral
    ‪3 min drive‬
  • Place, Greene King Brewery
    ‪4 min drive‬
  • Airport, Cambridge (CBG)
    ‪31 min drive‬

Room options

View all photos for Superior Room, 1 Double Bed, Non Smoking

Superior Room, 1 Double Bed, Non Smoking

Superior Room, 1 Double Bed, Non Smoking

8.6 out of 10
Excellent
(9 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room, Multiple Beds, Non Smoking

Family Room, Multiple Beds, Non Smoking

Family Room, Multiple Beds, Non Smoking

  • 40 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bed

View all photos for Executive Room, 1 Double Bed, Non Smoking

Executive Room, 1 Double Bed, Non Smoking

Executive Room, 1 Double Bed, Non Smoking

  • 30 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Room, 2 Single Beds, Non Smoking

Classic Room, 2 Single Beds, Non Smoking

Classic Room, 2 Single Beds, Non Smoking

8.6 out of 10
Excellent
(4 reviews)
  • 30 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Classic Room, 1 Double Bed, Non Smoking

Classic Room, 1 Double Bed, Non Smoking

Classic Room, 1 Double Bed, Non Smoking

7.6 out of 10
Good
(8 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Room, 1 Single Bed, Non Smoking

Desk, blackout curtains, iron/ironing board, free WiFi

Classic Room, 1 Single Bed, Non Smoking

8.8 out of 10
Excellent
(3 reviews)
  • 30 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Superior Room, 2 Single Beds, Non Smoking

Superior Room, 2 Single Beds, Non Smoking

Superior Room, 2 Single Beds, Non Smoking

  • 30 sq m
  • Sleeps 2
  • 2 Twin Beds

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About the area

Bury St Edmunds

A stay at Best Western Priory Hotel places you in the heart of Bury St Edmunds, within a 5-minute drive of CurveMotion and The Malthouse Project. .This hotel is 1.1 mi (1.8 km) from Moyse's Hall Museum and 1.2 mi (1.9 km) from Abbey Gardens.

What's nearby

  • The Apex - 3 min drive - 2.0 km
  • St Edmundsbury Cathedral - 3 min drive - 2.4 km
  • Greene King Brewery - 4 min drive - 2.7 km
  • Bury St Edmunds Abbey - 4 min drive - 2.7 km
  • Ickworth House - 10 min drive - 9.5 km

Getting around

  • Bury St Edmunds Station - 12 min walk
  • Stansted Airport (STN) - 57 min drive

Restaurants

  • ‪The Rising Sun - ‬3 min drive
  • ‪The Old Cannon Brewery - ‬17 min walk
  • ‪Starbucks - ‬15 min walk
  • ‪The Greengage - ‬10 min walk
  • ‪Midgar Coffee - ‬3 min drive

About this property

Best Western Priory Hotel

Hotel in Bury St Edmunds with a 24-hour front desk and a coffee shop
Best Western Priory Hotel offers 36 accommodations with coffee/tea makers and hair dryers. LCD televisions are featured in guestrooms. Bathrooms include showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Stay in one of 36 guestrooms featuring LCD televisions. Complimentary wireless internet access is available to keep you connected. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as desks and coffee/tea makers.
Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless internet access. Additional features at this hotel include a picnic area, barbecue grills, and a banquet hall.
Grab a bite to eat at the Garden Restaurant, a restaurant where you can take in the garden view and dine alfresco. Or stay in and take advantage of the 24-hour room service. Quench your thirst with your favorite drink at the bar/lounge. Full breakfasts are served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM for a fee.
Featured amenities include express check-in, express check-out, and dry cleaning/laundry services. Free self parking is available onsite.
Full breakfasts are available for a surcharge on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM.
Garden Restaurant - Overlooking the garden, this restaurant serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). A children's menu is available.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Full breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends; GBP 12.95 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Garden Restaurant

Family friendly

  • In-room sofa bed
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)

More

  • 2 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Sofa bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LCD TV

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: GBP 15.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 10 per pet, per night
Service animals are welcome, and are exempt from fees
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 12.95 per person
  • Pet fee: GBP 10 per pet, per night
  • Service animals are exempt from fees
  • Late check-out fee: GBP 15.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Best Western Priory Hotel Bury St Edmunds
Best Western Priory Hotel
Best Western Priory Bury St Edmunds
Best Western Priory
Priory Hotel Bury St Edmunds
Best Western Priory Hotel Hotel
Best Western Priory Hotel Bury St Edmunds
Best Western Priory Hotel Hotel Bury St Edmunds

Best Western Priory Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 191 out of 617 reviews
Rating 8 - Good. 223 out of 617 reviews
Rating 6 - Okay. 119 out of 617 reviews
Rating 4 - Poor. 55 out of 617 reviews
Rating 2 - Terrible. 29 out of 617 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

david

Liked: Cleanliness, staff & service, property conditions & facilities
ok
Stayed 1 night in Jul 2025

8/10 Good

Nigel

Liked: Staff & service, property conditions & facilities, room comfort
We found the hotel very friendly and helpful in all ways. One problem we had was charging electric toothbrushes. we needed proper electric plugs.
Stayed 5 nights in Jul 2025

10/10 Excellent

Spencer

Liked: Staff & service
A clean and quiet room, close to town. Friendly staff too.
Stayed 1 night in Jul 2025

8/10 Good

Colin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

8/10 Good

Amanda

It was nice staff really friendly
Stayed 2 nights in Jul 2025

8/10 Good

Constance

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jun 2025

8/10 Good

Buddie

Stayed 2 nights in May 2025

10/10 Excellent

Malcolm

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

SAMANTHA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Made to feel very welcome and spoiled on arrival . Had great breakfast and rooms very spacious . Very reasonably priced . Would definatley stay again
Stayed 1 night in Jun 2025

6/10 Okay

Gary

Business traveller
Liked: Staff & service
3 night stay for local business, conveniently positioned hence the choice, Obviously a historical building can't be designed like a purpose built characterless chain, but depending on the nature of your visit this may either be welcomed, or a frustration. Staff were very friendly and helpful, just a shame they don't have a building that matches the standards they achieve. Room was small, full of patina....and cavernous bathroom had a shower that produced water at random temperatures, irrespective of its settings, stair carpet extremely dirty. Only the excellent staff would make me consider this as a suitable choice for a business stopover in the future.
Stayed 3 nights in Jun 2025

10/10 Excellent

Charles

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Will stay again.
Stayed 2 nights in Jun 2025

8/10 Good

Sam

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in May 2025

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I stayed in a dog-friendly room and it was spotless. A relaxed stay with pleasant staff around. I only had one problem that was resolved without fuss - I wanted a light meal and asked for chicken breast with house salad. The Chef could do this but not the computer; when it came it was delicious. Grounds suffering from drought and and dead bushes reduced what could have been a most attractive seating area, but the main lawns were easily reached.
Stayed 2 nights in May 2025

2/10 Terrible

David

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Black mold in shower room, shower head blocked up with lime scale, shower water cold at night and around 80°C in the morning and no adjustment, carpet stained and dirty, mattresses worn out, bathroom towl rail stuck on and over heating the room, water leak in centre of the bedroom ceiling, condensation running down wall and damp to the touch on all other walls. Bedroom furnishings old and outdated, nothing PAT tested. Horrible stay, staff uninterested and unhelpful
Stayed 2 nights in May 2025

8/10 Good

Sadie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sweet and sweeties

Although the chalet was a little dated it was clean, had a good shower and comfortable bed. The TV signal did come and go which wasn’t great. The breakfast was good and overall our stay was good. The staff we dealt with were friendly and helpful. The sweetie jar was a nice touch
Stayed 1 night in May 2025

8/10 Good

Naomi

Travelled with family
Liked: Room comfort

Overnight stop

Late check in by porter was good , room was comfortable but little dated especially the bathroom Breakfast buffet , good choices but did not replenish beans whilst we were there ( 8.50 to 9.20 am ) and sausages would of been better slightly browned off a bit Breakfast room wasn’t the cleanest either, floor etc
Stayed 1 night in May 2025

10/10 Excellent

Gary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, nice food and nice accommodation
Stayed 1 night in Apr 2025

8/10 Good

Marion

Liked: Cleanliness, staff & service

Staff

Very helpful staff, particularly many at breakfast. Disabled and he was very helpful.
Stayed 1 night in Apr 2025

10/10 Excellent

Liz

Stayed 1 night in Apr 2025

6/10 Okay

Jack

Disliked: Cleanliness

It was ok for just a bed for the night not more

It was ok easy check in and out. Room was relatively dusty with cob Weber on lamp. Bathroom looked like it needed a deeper clean as had mould around seals and on ceiling. Also I had a disabled room which wasn’t need and thankfully not as the hand rail on the door poked as though it wouldn’t last much longer as there was a gap between the screws and door. Also had weird blood like stains in bathroom. Also the tv was very dated and wasn’t smart and the normal tv channels didn’t work as kept stuttering and cutting out. Thankfully had something I could plug in to watch tv. Though defiantly didn’t seem like a hd screen
Stayed 3 nights in Apr 2025

6/10 Okay

Robert

Stayed 1 night in Apr 2025

2/10 Terrible

Peter

Business traveller
Disliked: Staff & service, property conditions & facilities

Disappointing

Room ok if a little dated TV in room did not work, when reported to a member of staff they seemed nonchalant and didn’t care. Said it would be looked at tomorrow (after I left) I was charged for the stay again on checking in which I had to chase hotels.com & try to find a staff member in the morning that could eventually do a refund. Most unfriendly and unhelpful business that I have had the misfortune to stay at
Stayed 1 night in Apr 2025

10/10 Excellent

Chris

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lovely place
Stayed 1 night in Apr 2025

8/10 Good

Pam

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
All good. Would recommend
Stayed 1 night in Mar 2025

6/10 Okay

Daniel

Disliked: Property conditions & facilities, room comfort
The room was small, bed was uncomfortable, bathroom huge but tired looking at a bit dirty. Room was right next to the road, so very noisy. Hard to get around the bed, bashed my legs several times. But have stayed in other rooms before that were better!
Stayed 1 night in Mar 2025