Arrived after a long  drive  from London on my way to Austria , doing this a few times a year . I’m very  familiar with H+HOTELS,they are usually very good. This time , reception only moderately interested in someone wanting to check in , no greeting , eventually I got waved to and someone bothered to deal with me. I got my room key , only to find my room with the window wide open and freezing!!! Outside  temperature was at freezing point .I tried to get the  aircon on but that didn’t make the room warmer. I then decided to vacate this icebox and went back to reception . The woman n charge shrug her shoulders and said , oh housekeeping  must have aired the room ….  No apology , I just got handed over a new room key , no more communication .  Room was ok , slept a few hours and was glad to leave this hotel in the morning ..breakfast also nothing to rave about , but ok . H+  Hotel  Niederhausen close by  is miles ahead , their  staff  is super friendly and always fabulous, rooms immaculate.   That’s where I’ll book again next time. !