2/10 Terrible
Amanda
Travelled with family
21 Sept 2025
Disliked: Cleanliness, staff & service, property conditions & facilities
We checked in, got settled and left for dinner. Then got back to the hotel around 8. There were kids running around all over the place inside and out. Our room key did not work, so after 5 trips to the front desk because our room key didn’t work the front desk girl finally decided to call maintenance to try to fix it! Now keep in mind, all our things are in the hotel room, which we can’t get into. The front desk lady wants us to wait in another room while we wait for maintenance to get there. We wait and after go back to the front desk, maintenance guys has to pry the door open with a crow bar, and then tells me that we can’t lock the door and should probably keep it propped all night. The front desk lady acted surprised that this was unacceptable, we demanded to be put in another room bc at this point it’s after 9:00 and still have not been able to relax in our hotel room. I expect a full refund!! This was absolutely ridiculous and we shouldn’t be expected to pay for a room, which we couldn’t even use for part of the evening because of their incompetent staff!! Will be reaching out to corporate!
Amanda
Stayed 1 night in Sep 2025























