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Quality Inn Creekside - Downtown Gatlinburg

2.5 star property

Photo gallery for Quality Inn Creekside - Downtown Gatlinburg

Property grounds
In-room safe, desk, blackout curtains, iron/ironing board
In-room safe, desk, blackout curtains, iron/ironing board
Exterior detail
Fridge, microwave, coffee/tea maker

Reviews

6.4 out of 10

Popular amenities

  • Pool
  • Breakfast included
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Business services

Explore the area

View map
Gatlinburg, TN
  • Place, Gatlinburg Convention Center
    ‪5 min walk‬
  • Place, Ole Smoky Moonshine Distillery
    ‪5 min walk‬
  • Place, Gatlinburg SkyPark
    ‪6 min walk‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪66 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking

  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Balcony

In-room safe, desk, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Balcony

  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 2 Queen Beds, Non Smoking, Fireplace

In-room safe, desk, blackout curtains, iron/ironing board

Premium Room, 2 Queen Beds, Non Smoking, Fireplace

  • Park view
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking, Jetted Tub

In-room safe, desk, blackout curtains, iron/ironing board

Room, 1 King Bed, Non Smoking, Jetted Tub

  • Park view
  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Room, 1 King Bed, Non Smoking

  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Mountain View (with Balcony)

In-room safe, desk, blackout curtains, iron/ironing board

Room, 1 King Bed, Non Smoking, Mountain View (with Balcony)

  • Mountain view
  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Room, 1 King Bed, Accessible, Non Smoking

  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking, Poolside

In-room safe, desk, blackout curtains, iron/ironing board

Room, 2 Queen Beds, Non Smoking, Poolside

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed, Non Smoking

Room, 1 Queen Bed, Non Smoking

Room, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Room, 1 King Bed, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the area

Gatlinburg

With a stay at Quality Inn Creekside - Downtown Gatlinburg in Gatlinburg (Downtown Gatlinburg), you'll be steps from Gatlinburg Convention Center and 5 minutes by foot from Great Smoky Mountains National Park. .This hotel is 0.3 mi (0.5 km) from Ole Smoky Moonshine Distillery and 0.3 mi (0.5 km) from Gatlinburg SkyPark.

What's nearby

  • Gatlinburg Convention Center - 5 min walk - 0.4 km
  • Ole Smoky Moonshine Distillery - 5 min walk - 0.4 km
  • Gatlinburg SkyPark - 6 min walk - 0.6 km
  • Anakeesta - 13 min walk - 1.2 km
  • Ripley's Aquarium of the Smokies - 13 min walk - 1.2 km

Getting around

  • McGhee Tyson Airport (TYS) - 70 min drive

Restaurants

  • ‪Ole Smoky Distillery - ‬5 min walk
  • ‪Sugarlands Distilling Co. - ‬6 min walk
  • ‪Puckers Sports Bar - ‬7 min walk
  • ‪Loco Burro Fresh Mex Cantina - ‬7 min walk
  • ‪Crockett's Breakfast Camp - ‬2 min walk

About this property

Quality Inn Creekside - Downtown Gatlinburg

Quality Inn Creekside - Downtown Gatlinburg offers 104 accommodations with safes and coffee/tea makers. Televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations with deep soaking bathtubs, complimentary toiletries, and hair dryers.

This Gatlinburg hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 104 guestrooms featuring refrigerators and microwaves. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature deep soaking bathtubs and complimentary toiletries. Conveniences include safes and desks, and housekeeping is provided daily.
Enjoy recreation amenities such as a seasonal outdoor pool or take in the view from a terrace. Additional features at this hotel include complimentary wireless internet access, tour/ticket assistance, and a picnic area.
Take advantage of the hotel's 24-hour room service. A complimentary buffet breakfast is included.
Featured amenities include complimentary newspapers in the lobby, a 24-hour front desk, and laundry facilities. Event facilities at this hotel consist of conference space and meeting rooms.
Guests are offered a complimentary buffet breakfast.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Free buffet breakfast
  • Coffee and tea in common areas

Things to do

  • Hiking/biking trails
  • Seasonal outdoor pool

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • In a national park
  • In the mountains
  • On a river
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways (122 centimetre high)
  • Lift (91 centimetre wide door)
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (122 centimetre high)

More

  • 2 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Heating
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Pet fee: USD 25 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from May to September
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Quality Creekside
Quality Creekside Gatlinburg
Quality Inn Creekside
Quality Inn Creekside Gatlinburg
Gatlinburg Quality Inn
Quality Inn Creekside Hotel Gatlinburg
Quality Inn Gatlinburg
Quality Inn Creekside Downtown Gatlinburg
Quality Creekside Downtown Gatlinburg

Quality Inn Creekside - Downtown Gatlinburg Reviews

Reviews

6.4
Rating 10 - Excellent. 278 out of 1054 reviews
Rating 8 - Good. 203 out of 1054 reviews
Rating 6 - Okay. 189 out of 1054 reviews
Rating 4 - Poor. 170 out of 1054 reviews
Rating 2 - Terrible. 214 out of 1054 reviews

6.2/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

5.6/10

Property conditions & facilities

Reviews

2/10 Terrible

Tracy

Travelled with group
Elevator for the facility was not working had to take stairs. Roof had damage refrigerator was rusty rented room for a party of four with two vehicles had to pay an extra $22 for parking and was told would have to park on the next street up about a quarter of a mile and walk down the mountain because the elevator was not working, and there was no stairs. Customer service was awful. Did not try to help accommodate any.
Stayed 3 nights in Dec 2025

4/10 Poor

David

Travelled with partner
Disliked: Property conditions & facilities
Non-functional door lock on Christmas eve. Toilet not secured to the floor. Property just dirty. Not enough staff to properly maintain property.
Stayed 4 nights in Dec 2025

4/10 Poor

Perla

Travelled with family
Disliked: Cleanliness, staff & service, amenities
Slacking for a family trip.
Stayed 1 night in Dec 2025

8/10 Good

Gary

Liked: Cleanliness
Rooms need to be updated
Stayed 2 nights in Dec 2025

8/10 Good

John

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very clean
Stayed 2 nights in Dec 2025

10/10 Excellent

Eldahlyn

Travelled with family, Travelled with pets, Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
We drove for 9 hours and arrived at the facility around 6:10 am, and our check-in isn't until 3 pm, but the nice front desk guy gave us a room to check into at that time because he knew we were all tired. We booked 3 separate rooms with some friends, and we are so pleased that our rooms were next to each other, and we got to check in that early. We also had breakfast at the hotel. This is not the first time we've booked at this hotel; this is actually our 4th time. We always choose this hotel for these reasons - the staff is super nice, and everything you need is within walking distance. I always recommend this to some of my friends too.
Stayed 4 nights in Dec 2025

10/10 Excellent

Steven M

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, staff was friendly and very accommodating.
Stayed 2 nights in Dec 2025

4/10 Poor

Grace

Travelled with partner
Disliked: Amenities, property conditions & facilities
Staff was very nice. We got exactly what we paid for/expected. We just wanted somewhere to sleep after exploring Gatlinburg all day. I am very reasonable. The things that make it a 2 star though are things that other cheap hotels can provide no problem. The bed was so thin and uncomfortable, and it was a king size with only three pillows. That’s silly/fixable. Also hot water is a bare minimum for me, but when we got back to our room and I was feeling sick/exhausted I couldn’t take a hot shower right away (the staff fixed this quickly and were kind).
Stayed 1 night in Dec 2025

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room had a gas fire place. Buffet style breakfast
Stayed 2 nights in Dec 2025

2/10 Terrible

Kirk

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was horrible, not mic worked and things were left unfinished hot water was spotty and lots of dog hair left in the room.
Stayed 2 nights in Dec 2025

8/10 Good

Hurtridge Sue

Liked: Staff & service, room comfort
yes it was Pet friendly and the Laundry was very clean. The first room that I had was in need of some work, but when ask for another room they switch me. The second room was nice and clean. The staff was very friendly and helpful when you need something, when asking for another room they had no problem changing it.
Stayed 5 nights in Dec 2025

6/10 Okay

Nedd

Liked: Room comfort
Internet was not good, we did not have hand towels or wash clothes when we checked in, and the heat did not work correctly.
Stayed 2 nights in Dec 2025

10/10 Excellent

Georgie

Liked: Cleanliness, property conditions & facilities
Room size ok, location excellent. Good breakfast.
Stayed 3 nights in Nov 2025

10/10 Excellent

Ellen

Travelled with family
Liked: Staff & service, amenities
The room is dated but the price is so cheap and you’re right in downtown! Beautiful views and we saw a bear right in the parking lot. Worth the stay! Charming!
Stayed 1 night in Dec 2025

10/10 Excellent

Lauren

Stayed 2 nights in Dec 2025

4/10 Poor

Mike

Location was perfect for our needs. The rooms have a sink outside of the bathroom. The first room we had during the first night started leaking. We had clothes and other items such as suitcases that got soaked.
Stayed 2 nights in Dec 2025

2/10 Terrible

Jennifer

Travelled with family
Disliked: Cleanliness, staff & service
The room was nasty. The bathroom was not cleaned prior to arrival. Dirty towels were folded up and left on the bathroom shelf. Hair on the bathroom floor, dirt and grim. There was also medication spilt on bathroom floor while pills as well as ones that had been smashed. I reported this to front desk and was informed no other room was available not was there anyone to clean it that someone could clean it the next morning. Some one was supposed to call prior to coming to clean the room, no call and no one ever came to clean. The room had multiple types of bugs, the bed was broken, and on the second day I called the desk to notify them e could not get into our room because the door would not open. Asher waiting 45 mins we finally were able to get into our room by kicking the door… I requested a refund / discount and girl at the front desk did not acknowledge me. There was screaming, and yelling all night long on Saturday night of our stay. This is the worst hotel I have ever stayed at and will not recommend it to anyone or return. I will be calling corporate.
Stayed 2 nights in Dec 2025

2/10 Terrible

phillip

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room had not been cleaned, bathroom was not clean the toilet was soiled, old soap in shower and scum built up, we think the sheets were not changed, no one would not help to get us moved or a refund we left without staying in the filth. We will never use this site again.
Stayed 1 night in Dec 2025

2/10 Terrible

Elizabeth, Jeffersonville

Travelled with pets, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Even though the property was Pet Friendly they had no disposable stations for dogs. We had maintenance in our room 3 times during a 2 night stay. The door key entrance was broken so we could not enter when we arrived. We were leaving for dinner and the inside door knob came completely off. Our TV had to be replaced twice. I expected more with the cost of this room being around $200 per night. I am requesting a refund
Stayed 2 nights in Dec 2025

4/10 Poor

Connie

Travelled with partner
Disliked: Amenities, property conditions & facilities
The room was nothing like the pictures represented. It was stark white blank walls. No carpeting. Sparsely furnished. Ran the hot water for a solid 15 minutes before getting warm temperature water. The microwave didnt work. It wasnt plugged in due to their being no outlet. Husband moved it to the floor, where it did come on but failed to heat the food. Didnt get the type room I reserved. I sound like a Karen, but this stay was a total flop. This type of room is a dime a dozen and i hate i wasted my key cash points. Would never stay here again.
Stayed 2 nights in Dec 2025

4/10 Poor

Robert

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Very poor parking. Not enough spaces for trucks . Matress worn out. Could not control the heater . Off room would get cold and on 68 room get too hot .
Stayed 2 nights in Dec 2025

2/10 Terrible

Lisa

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
Didnt know the hotel was a block down and up a hill from the lobby and part of the hotel my son was staying in. Keys stopped working had to walk to lobby and back just to get into my room. The room was falling apart. The toilet was loose and had trouble flushing. The shower curtin rod was detached from the wall. The heater and air didnt work. It was just disgusting. Would not stay again.
Stayed 2 nights in Dec 2025

4/10 Poor

Amy

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
4 guests were registered we only had towels for 2. Paint was peeling off the walls and there was some sort substance on the wall by the bed. The only trash can was in the bathroom. The room definitely did not match the pictures.
Stayed 2 nights in Dec 2025

4/10 Poor

Holly

Disliked: Amenities
The elevator was out of order so had to carry everything up the stairs. Tv/remote wasn’t working properly and had to fix it ourselves. Room quality/appearance was poor.
Stayed 2 nights in Dec 2025

8/10 Good

Terrence

Stayed 2 nights in Dec 2025