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Good stay

Lovely clean comfy room. Easy 30 min walk along the river to the hotel from central station. I slept so well, I didn't have time to have the included breakfast. Staff on reception at check in very welcoming and I was able to check in a little early which was great.

Really convenient location- we were obviously close enough to airport for easy reach, but also train into centre from here for Christmas markets was super easy. Lovely staff and great barman got us far too merry!

Fantastic stay, front desk staff was great, buffet was 100% worth it

Room was lovely. Food Excellent. Great Shuttle service. Courteous staff. Gym rules weren't policed very well. Adults brought their toddlers into the gym which wasn't safe or considerate. Pool table out of action due to missing balls. Otherwise a great stay for a weekend break.

I have stayed at the Dorint multiple times in the past and have always looked forward to returning, which makes this experience particularly disappointing. Upon check-in, I was assisted by Corinna Submann, and the interaction was unprofessional and unwelcoming. I felt as though I was being accused of attempting to underpay for my room due to the reservation showing one person. Prior to arrival, I had messaged the hotel indicating that there would be two guests and that I required two beds. The room I was initially assigned was a superior room with only one bed. As I was traveling with a coworker, this was not acceptable. I returned to the front desk and was downgraded to a smaller room with two beds. The interaction at the desk during this exchange was again unfriendly. I had booked and paid for what I understood to be a higher-category room and requested a credit to reflect the downgrade and the fact that the room did not meet the expectations of my reservation. I was told this was not possible and that it was Expedia’s responsibility. After spending several hours communicating with Expedia, they informed me that any refund or adjustment was the hotel’s responsibility. No resolution was offered. In addition to the room issues, several aspects of the hotel were below the standard I expect from a four-star property: - The main entrance door was not functioning. - Lobby furniture had been removed. - Tiles in common areas were cracked and in poor condition.