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JW Marriott Gold Coast Resort & Spa

5.0 star property

Photo gallery for JW Marriott Gold Coast Resort & Spa

Property amenity
Premium bedding, minibar, in-room safe, desk
2 bars/lounges, poolside bar
Presidential Suite, 1 Bedroom, Ocean View (Balcony) | Lounge
Property amenity

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Spa pool
  • Spa
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View map
158 Ferny Avenue, Surfers Paradise, QLD, 4217
  • Place, Budds Beach
    ‪2 min walk‬
  • Place, Surfers Paradise Beach
    ‪3 min walk‬
  • Place, Cavill Avenue
    ‪15 min walk‬
  • Airport, Gold Coast, QLD (OOL-Coolangatta)
    ‪29 min drive‬

Room options

View all photos for Room, 1 King Bed, Mountain View (Balcony)

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed, Mountain View (Balcony)

9.2 out of 10
Wonderful
(28 reviews)
  • Mountain view
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Corner (Balcony, Ocean View)

Premium bedding, minibar, in-room safe, desk

Junior Suite, 1 King Bed, Corner (Balcony, Ocean View)

  • Ocean view
  • 68 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Ocean View (Balcony)

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed, Ocean View (Balcony)

9.2 out of 10
Wonderful
(29 reviews)
  • Ocean view
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 Bedroom, Corner (Ocean View)

Executive Suite, 1 Bedroom, Corner (Ocean View) | Lounge

Executive Suite, 1 Bedroom, Corner (Ocean View)

  • Ocean view
  • 93 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Ocean View (Balcony)

Suite, 1 Bedroom, Ocean View (Balcony) | Lounge

Suite, 1 Bedroom, Ocean View (Balcony)

  • Ocean view
  • 92 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Mountain View (Balcony)

Premium bedding, minibar, in-room safe, desk

Room, 2 Double Beds, Mountain View (Balcony)

9.0 out of 10
Wonderful
(28 reviews)
  • Mountain view
  • 42 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Ocean View (Balcony)

Premium bedding, minibar, in-room safe, desk

Room, 2 Double Beds, Ocean View (Balcony)

9.0 out of 10
Wonderful
(23 reviews)
  • Ocean view
  • 42 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed, Ocean View (Balcony)

Premium bedding, minibar, in-room safe, desk

Junior Suite, 1 King Bed, Ocean View (Balcony)

  • Ocean view
  • 68 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite, 1 Bedroom, Ocean View (Balcony)

Presidential Suite, 1 Bedroom, Ocean View (Balcony)

Presidential Suite, 1 Bedroom, Ocean View (Balcony)

  • Ocean view
  • 133 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the area

Gold Coast

A stay at JW Marriott Gold Coast Resort & Spa places you in the heart of Gold Coast, within a 15-minute walk of Surfers Paradise Beach and Cavill Avenue. .This beach hotel is 11 mi (17.7 km) from Warner Bros. Movie World and 3 mi (4.9 km) from The Star Gold Coast.

What's nearby

  • Budds Beach - 2 min walk - 0.2 km
  • Surfers Paradise Beach - 3 min walk - 0.3 km
  • Macintosh Island Park - 3 min walk - 0.3 km
  • Chevron Renaissance - 12 min walk - 1.1 km
  • Cavill Avenue - 15 min walk - 1.3 km

Getting around

  • Cypress Avenue Station - 8 min walk
  • Helensvale Station - 18 min drive
  • Coolangatta Airport (OOL) - 37 min drive

Restaurants

  • ‪Sandbar - ‬13 min walk
  • ‪Clock Hotel - ‬11 min walk
  • ‪Castaway Coffee Bar - ‬9 min walk
  • ‪Nosh Pan Asian - ‬11 min walk
  • ‪Citrique - ‬2 min walk

About this property

JW Marriott Gold Coast Resort & Spa

JW Marriott Gold Coast Resort & Spa offers 223 accommodations with minibars and safes. Rooms open to balconies. Beds feature premium bedding. 42-inch LCD televisions come with premium cable channels and pay movies. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include coffee/tea makers and hair dryers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

2 outdoor swimming pools and 2 hot tubs are on site. Other recreational amenities include a lazy river, a waterslide, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 6 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Make yourself at home in one of the 223 guestrooms featuring minibars and LCD televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature showers, complimentary toiletries, and hair dryers.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor pools, 2 hot tubs, and a lazy river. This hotel also features complimentary wireless internet access, concierge services, and supervised childcare.
Enjoy international cuisine at Citrique, one of the hotel's 3 restaurants, or stay in and take advantage of the 24-hour room service. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Buffet breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.
Featured amenities include complimentary wired internet access, a business center, and express check-in. Planning an event in Gold Coast? This hotel has 1445 square feet (134 square meters) of space consisting of a conference center and 11 meeting rooms. Guests may use a roundtrip airport shuttle for a surcharge, and self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
Citrique - Overlooking the pool and garden, this restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available. Reservations are required.
Misono - Overlooking the garden, this restaurant specializes in Japanese cuisine and serves dinner only. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required. Open select days.
Chapter & Verse - Overlooking the pool and garden, this family restaurant specializes in local cuisine and serves lunch and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.
Pool Pavillion - This poolside bar serves lunch and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
Whisky Bar - This bar specializes in Japanese cuisine. Open select days.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Offsite parking available (AUD 5 per day)
  • Return airport shuttle (surcharge)
  • Covered parking on site (AUD 24 per day; includes in/out privileges)
  • Covered valet parking on site (AUD 45 per day; includes in/out privileges)
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: AUD 49.50 for adults and AUD 30 for children
  • 2 bars/lounges
  • 3 restaurants
  • A poolside bar

Restaurants on site

  • Chapter & Verse
  • Citrique
  • Misono
  • Pool Pavillion
  • Whisky Bar

Things to do

  • 2 hot tubs
  • 2 outdoor pools
  • Basketball
  • Bicycle rentals
  • Bicycle storage
  • Full-service spa
  • Gym
  • Lazy river
  • Playground
  • Shopping
  • Snorkelling
  • TV in common areas
  • Water sports equipment
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Children's games
  • In-room babysitting
  • In-room cot
  • Laundry facilities
  • Lazy river
  • Playground
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms
  • Supervised activities for children
  • Waterslide

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 11 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (1,445 square foot of space)

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • Marina
  • On a river
  • Outdoor furniture
  • Picnic area
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Grab bar near toilet
  • Lift
  • Low-height door lock
  • Low-height view port in door
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-width doorways

More

  • 28 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 1992
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • No plastic coffee stirrers
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium cable channels
  • Pay films

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 1.95 percent for credit card payments
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 13 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for AUD 75.0 per night
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 100 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately AUD 49.50 for adults and AUD 30 for children
  • Covered self parking fee: AUD 24 per day (in/out privileges)
  • Covered valet parking fee: AUD 45 per day (in/out privileges)
  • Nearby parking fee: AUD 5 per day (3281 ft away)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 75.0 per night
  • Credit card charges are subject to a surcharge of 1.95 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
Guests under 16 years old are not allowed in the spa

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Marriott Resort Surfers Paradise
Surfers Paradise Marriott
Surfers Paradise Marriott Resort
Marriott Surfers Paradise Hotel
Surfers Paradise Marriott Hotel Surfers Paradise
Surfers Paradise Marriott Resort & Spa Gold Coast
Surfers Paradise Marriott Resort And Spa
Surfers Paradise Marriott Resort Hotel

JW Marriott Gold Coast Resort & Spa Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 694 out of 1000 reviews
Rating 8 - Good. 206 out of 1000 reviews
Rating 6 - Okay. 69 out of 1000 reviews
Rating 4 - Poor. 12 out of 1000 reviews
Rating 2 - Terrible. 19 out of 1000 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

Reviews

8/10 Good

Rong

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast need to wait to be seated
Stayed 3 nights in Dec 2025

10/10 Excellent

Dawit

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 3 nights in Dec 2025

6/10 Okay

Yiran

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
The sofa in our junior suite and all dining spaces in the hotel were visibly stained. Bed was okay though. Very limited drink menu but that also holds for the area in general. It was just really hard to find something 100+ per bottle except for champagnes, which was a surprise for JW marriot
Stayed 7 nights in Dec 2025

10/10 Excellent

mengru

Stayed 3 nights in Dec 2025

10/10 Excellent

Alan

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our kids loved the resident eastern water dragons
Stayed 5 nights in Nov 2025

10/10 Excellent

Marie

Stayed 2 nights in Nov 2025

2/10 Terrible

Janet

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It is almost like the Hotel booked the number of guests and the constant queuing for breakfast is off putting and food was not great either. Pool area is too small for the number of people. Japanese restaurant seating is in a corridor . Never return to the hotel or the Gold Coast
Stayed 4 nights in Nov 2025

10/10 Excellent

YONGTAEK

Stayed 2 nights in Nov 2025

6/10 Okay

Tamara

Stayed 1 night in Nov 2025

6/10 Okay

Blake

Travelled with partner
Liked: Amenities, property conditions & facilities
There were so many attention to detail items missed from what you would expect from a five star resort. - specifically requested room with bath tub, when we arrived we were told we were upgraded free of charge - no bath tub - no wash cloths or hand towels, only bath sheets and bath mats provided. - only one bed side table when there clearly should have been two - cob webs with bugs in the corners of the ceiling - breakfast items were cold and old. Pastries were stale and defrosted. Only full cream dairy coffee included in buffet, or full charge for barista item if you needed non dairy milk - staff never returned to us after any order or seating after our meals or poolside ordering, leaving us with rubbish and dirty plates - staff never asked how our meal or stay was - house keeping never came to our room throughout the day, then at 4pm slipped a note into the room saying we could call the main desk and ask them to come between 9am-4pm. No privacy light was on, no knocking. We were in and out of the room through these hours. - parking was difficult - odd shape layout and odd shaped spots. - $50 per day inclusion was only able to be used on very specific menu items which isn't clear on the cards - unwelcome surprise during what is meant to be a relaxing stay. - ordered fish and chips from poolside bar and couldn't eat half of the fish due to amount of bones still in the fish - couldn't use QR code ordering due to app issues at the pool - pool menu items not available
Stayed 2 nights in Nov 2025

10/10 Excellent

Claire

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool area is great rooms clean and comfy.
Stayed 2 nights in Nov 2025

8/10 Good

Lizzy

Stayed 4 nights in Nov 2025

6/10 Okay

Louise

Travelled with family
No view of beach, view was poor, would have liked access to the sauna and steam facilities, no hot showers near pool area to freshen up and get changed after swimming. Food was great at the misono restaurant and citrique. Room was comfortable and the bathroom was lovely. Check in staff were great
Stayed 1 night in Nov 2025

10/10 Excellent

Anthony

Stayed 1 night in Oct 2025

10/10 Excellent

Angelica

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
5 stars. Cannot fault. Room was perfect and clean. Staff were amazing and the resort is beyond brilliant!!
Stayed 5 nights in Nov 2025

10/10 Excellent

Tanya

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean room, great amenities, beautiful hotel
Stayed 4 nights in Nov 2025

10/10 Excellent

Kane

Liked: Cleanliness, amenities, property conditions & facilities
Absolutely loved it definitely be staying again !
Stayed 3 nights in Nov 2025

10/10 Excellent

Nyssa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful pool area, the fish and beach area was a highlight of our stay! Wonderful for kids and adults. Loved the breakfast buffet. Highly recommend. Will stay again.
Stayed 3 nights in Oct 2025

10/10 Excellent

Belkys

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025

10/10 Excellent

Shane

Stayed 2 nights in Oct 2025

10/10 Excellent

Daisy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is stunning, you immediately felt valued and welcomed by staff, they open your door, took your bags and took care of everything! Then the front desk didn't fail too, refreshing welcome drink and txt alert when room was ready, room had stunning views!
Stayed 3 nights in Sep 2025

6/10 Okay

Antonia

Stayed 1 night in Sep 2025

10/10 Excellent

Bradley, Tauranga

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel . The pool area is lovely ! Food is great and service is fabulous !
Stayed 5 nights in Sep 2025

6/10 Okay

Jenna

Stayed 5 nights in Sep 2025

10/10 Excellent

Jennifer

Travelled with family, Travelled with family and small children
Amazing stay, great service and staff
Stayed 2 nights in Sep 2025