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JW Marriott Gold Coast Resort & Spa

5.0 star property

Photo gallery for JW Marriott Gold Coast Resort & Spa

2 outdoor pools, pool cabanas (surcharge), pool umbrellas
2 outdoor pools, pool cabanas (surcharge), pool umbrellas
1 bedroom, premium bedding, minibar, in-room safe
Presidential Suite, 1 Bedroom, Non Smoking, Ocean View (Balcony) | Lounge
Couples treatment room(s), sauna, hot tub, steam room, body treatments

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Pool
  • Bar
  • Housekeeping
  • Spa

Explore the area

View map
158 Ferny Avenue, Surfers Paradise, QLD, 4217
  • Surfers Paradise Beach
    ‪3 min walk‬
  • Cavill Avenue
    ‪17 min walk‬
  • Slingshot
    ‪17 min walk‬
  • Gold Coast, QLD (OOL-Coolangatta)
    ‪27 min drive‬

Room options

View all photos for Room, 2 Double Beds, Non Smoking, Ocean View (Balcony)

1 bedroom, premium bedding, minibar, in-room safe

Room, 2 Double Beds, Non Smoking, Ocean View (Balcony)

9.0 out of 10
Wonderful
(22 reviews)
  • 42 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed, Non Smoking, Ocean View (Balcony)

1 bedroom, premium bedding, minibar, in-room safe

Junior Suite, 1 King Bed, Non Smoking, Ocean View (Balcony)

  • 68 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite, 1 Bedroom, Non Smoking, Corner (Ocean View)

Executive Suite, 1 Bedroom, Non Smoking, Corner (Ocean View) | Lounge

Executive Suite, 1 Bedroom, Non Smoking, Corner (Ocean View)

  • 93 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking, Mountain View (Balcony)

1 bedroom, premium bedding, minibar, in-room safe

Room, 2 Double Beds, Non Smoking, Mountain View (Balcony)

9.0 out of 10
Wonderful
(28 reviews)
  • 42 sq m
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking, Mountain View (Balcony)

1 bedroom, premium bedding, minibar, in-room safe

Room, 1 King Bed, Non Smoking, Mountain View (Balcony)

9.4 out of 10
Exceptional
(24 reviews)
  • 42 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Ocean View (Balcony)

1 bedroom, premium bedding, minibar, in-room safe

Room, 1 King Bed, Non Smoking, Ocean View (Balcony)

9.2 out of 10
Wonderful
(26 reviews)
  • 42 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Non Smoking, Corner (Balcony, Ocean View)

1 bedroom, premium bedding, minibar, in-room safe

Junior Suite, 1 King Bed, Non Smoking, Corner (Balcony, Ocean View)

  • 68 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking, Ocean View (Balcony)

Suite, 1 Bedroom, Non Smoking, Ocean View (Balcony) | Lounge

Suite, 1 Bedroom, Non Smoking, Ocean View (Balcony)

  • 92 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 1 Bedroom, Non Smoking, Ocean View (Balcony)

Presidential Suite, 1 Bedroom, Non Smoking, Ocean View (Balcony)

Presidential Suite, 1 Bedroom, Non Smoking, Ocean View (Balcony)

  • 133 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

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About the area

Gold Coast

A stay at JW Marriott Gold Coast Resort & Spa places you in the heart of Gold Coast, within a 15-minute walk of Cavill Avenue and Surfers Paradise Beach. .This beach hotel is 3 mi (4.9 km) from The Star Gold Coast and 11 mi (17.7 km) from Warner Bros. Movie World.

What's nearby

  • Surfers Paradise Beach - 3 min walk - 0.3 km
  • Chevron Renaissance - 12 min walk - 1.1 km
  • Cavill Avenue - 17 min walk - 1.5 km
  • Slingshot - 17 min walk - 1.5 km
  • SkyPoint Observation Deck - 2 min drive - 1.9 km

Getting around

  • Cypress Avenue Station - 8 min walk
  • Helensvale Station - 18 min drive
  • Coolangatta Airport (OOL) - 37 min drive

Restaurants

  • ‪Castaway Coffee Bar - ‬9 min walk
  • ‪Nosh Pan Asian - ‬11 min walk
  • ‪Clock Hotel - ‬11 min walk
  • Sandbar
  • Betty's Burgers & Concrete Co.

About this property

JW Marriott Gold Coast Resort & Spa

Stylish beach retreat with 2 outdoor pools
JW Marriott Gold Coast Resort & Spa offers 223 accommodations with minibars and safes. Rooms open to balconies. Beds feature premium bedding. 42-inch LCD televisions come with premium cable channels and pay movies. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include coffee/tea makers and hair dryers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

2 outdoor swimming pools and 2 hot tubs are on site. Other recreational amenities include a lazy river, a waterslide, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 6 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Make yourself at home in one of the 223 guestrooms featuring minibars and LCD televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature showers, complimentary toiletries, and hair dryers.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools, 2 hot tubs, and a lazy river. This hotel also features complimentary wireless internet access, concierge services, and supervised childcare.
Enjoy international cuisine at Citrique, one of the hotel's 3 restaurants, or stay in and take advantage of the 24-hour room service. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Buffet breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.
Featured amenities include complimentary wired internet access, a business center, and express check-in. Planning an event in Gold Coast? This hotel has 1445 square feet (134 square meters) of space consisting of a conference center and 11 meeting rooms. Guests may use a roundtrip airport shuttle for a surcharge, and self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
Citrique - Overlooking the pool and garden, this restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available. Reservations are required.
Misono - Overlooking the garden, this restaurant specializes in Japanese cuisine and serves dinner only. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required. Open select days.
Chapter & Verse - Overlooking the pool and garden, this family restaurant specializes in local cuisine and serves lunch and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.
Pool Pavillion - This poolside bar serves lunch and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
Whisky Bar - This bar specializes in Japanese cuisine. Open select days.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Offsite parking available (AUD 5 per day)
  • Return airport shuttle (surcharge)
  • Covered parking on site (AUD 24 per day; includes in/out privileges)
  • Covered valet parking on site (AUD 45 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: AUD 49.50 for adults and AUD 30 for children
  • 2 bars/lounges
  • 3 restaurants
  • A poolside bar

Restaurants on site

  • Chapter & Verse
  • Citrique
  • Misono
  • Pool Pavillion
  • Whisky Bar

Things to do

  • 2 hot tubs
  • 2 outdoor pools
  • Basketball
  • Bicycle rentals
  • Bicycle storage
  • Full-service spa
  • Gym
  • Lazy river
  • Playground
  • Shopping
  • Snorkelling
  • TV in common areas
  • Water sports equipment
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Children's games
  • In-room babysitting
  • In-room cot
  • Laundry facilities
  • Lazy river
  • Playground
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms
  • Supervised activities for children
  • Waterslide

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 11 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (1,445 square foot of space)

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • Marina
  • On a river
  • Outdoor furniture
  • Picnic area
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Grab bar near toilet
  • Lift
  • Low-height door lock
  • Low-height view port in door
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-width doorways

More

  • 28 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 1992
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • No plastic coffee stirrers
  • Renovated entire property - December 2020
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium cable channels
  • Pay films

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 1.95 percent for credit card payments
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 13 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for AUD 75.0 per night
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 100 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately AUD 49.50 for adults and AUD 30 for children
  • Covered self parking fee: AUD 24 per day (in/out privileges)
  • Covered valet parking fee: AUD 45 per day (in/out privileges)
  • Nearby parking fee: AUD 5 per day (3281 ft away)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 75.0 per night
  • Credit card charges are subject to a surcharge of 1.95 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
Guests under 16 years old are not allowed in the spa

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Marriott Resort Surfers Paradise
Surfers Paradise Marriott
Surfers Paradise Marriott Resort
Marriott Surfers Paradise Hotel
Surfers Paradise Marriott Hotel Surfers Paradise
Surfers Paradise Marriott Resort & Spa Gold Coast
Surfers Paradise Marriott Resort And Spa
Surfers Paradise Marriott Resort Hotel

JW Marriott Gold Coast Resort & Spa Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 688 out of 1001 reviews
Rating 8 - Good. 220 out of 1001 reviews
Rating 6 - Okay. 62 out of 1001 reviews
Rating 4 - Poor. 14 out of 1001 reviews
Rating 2 - Terrible. 17 out of 1001 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Sarah, Singapore

Liked: Cleanliness, property conditions & facilities
A nicely refurbished property. Excellent staff.
Stayed 1 night in May 2025

10/10 Excellent

Mikyoung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Jessica

Stayed 2 nights in May 2025

10/10 Excellent

shanyce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Tash

Stayed 3 nights in Apr 2025

10/10 Excellent

sarah

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the pools and warm enough for the whole year round ♥️
Stayed 1 night in May 2025

10/10 Excellent

Dave, Mooloolaba

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 2 nights in May 2025

6/10 Okay

Julianne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the Marriott and have been coming for years but was super disappointed to have such a late checkin when we only were staying one night. The kids missed the slide as it closed at 4pm and opened too late in the morning which was the main reason we stayed (the pool). If these hours were extended it would be helpful! Other than that everything else was as expected and we had a nice comfortable stay.
Stayed 1 night in Apr 2025

10/10 Excellent

peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 4 nights in Apr 2025

10/10 Excellent

Lee, Coquitlam

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable beds and clean rooms. Facilities were great condition. Find the service great but slow at times.
Stayed 2 nights in Apr 2025

10/10 Excellent

Yunus

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This best 5star hotel in the gold coast with large swimming pool area and the best bathroom. Thanks to super friendly receptionist Anguyen who greeted us with lovely smile and provided complementary 4 water botlles which is the best customer service skill that I’ve ever seen during my holiday in gold coast Australia.
Stayed 5 nights in Apr 2025

10/10 Excellent

SOFIA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Ye

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, the hotel offered an excellent experience, and the children thoroughly enjoyed their stay. However, there was a significant issue during dinner service. After queuing, being seated, and placing our order, we endured a wait of over an hour before the first dish arrived, primarily due to insufficient staff. This delay not only disrupted our rest but also threw off our daily schedule.
Stayed 2 nights in Apr 2025

6/10 Okay

Elena

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Overall experience was great but cleanliness was not up to Marriott standard. Definitely needs improving.
Stayed 8 nights in Apr 2025

10/10 Excellent

Angela

Stayed 3 nights in Apr 2025

10/10 Excellent

Vivienne

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2025

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Sophie

Liked: Cleanliness, staff & service, property conditions & facilities
Main reason we picked the Marriott was the lagoon pool which was lovely. It is very popular with families on the weekend so if you are looking for a quiet stay it would be better to stay mid week. The room was very comfortable. Food was nothing exciting but so easy to get an uber to restaurants/cafes.
Stayed 3 nights in Mar 2025

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Anne Marie

Stayed 1 night in Feb 2025

10/10 Excellent

Damien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

JW, I love Ya!

JW, I love ya!
Stayed 1 night in Feb 2025

10/10 Excellent

Sunny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place, from fantastic staff that greet you when you first arrive to the great food at both the teppanyaki and breakfast restaurants the food is spectacular and as we were celebrating my partners birthday the staff had organised a beautiful wine and dessert in our room on check in, it is these small gestures that will keep us coming back. thank you to all the staff and personnel at the resort. it was a wonderful experience as always staying here. all the amenities and activities such as fish feeding at the resort reef pool were a bonus and adds to the experience.
Stayed 2 nights in Dec 2024

8/10 Good

lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2025

10/10 Excellent

Shari

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jw Marriott Resort always amazes me. The facilities and lagoon are beautiful
Stayed 7 nights in Feb 2025