I need information on how to access the hotel right-away when I make the reservation, for a hotel with no staff on site, so I know from the start that I have that squared away. It cannot be that I have to hope and pray that the technology will work so I will get a last minute email or text message with this critical information. If the technology wouldn't work, which is likely, although not very likely, I would be in deep trouble with all the hustle and bustle that is going on while travelling. Stating that there is an emergency number to call just doesn't cut it. At all.