Book Grady hotels

Great customer service

Late arriving because there was a double homicide next door and had to wait for cops to let us turn. When I checked in the lady helping me was watching a live stream about the shooting. Said it happened a lot but usually not next door. Only one person in the lobby at a time so had to wait outside for my turn. The parking lot was a zoo with people partying. I paid for an upgraded king suite and what I got was a room with a nasty hot tub in the middle of the room. The toilet was dirty )black streaks in the bowl).,the bedspread was threadbare and The carpet was coming up. No kidding, was so bad that we left immediately, paid through hotel.com so couldn’t get my money back. Had to pay for another hotel in a better part of town. To make it even worse in the short time we were in the room my wife got bug bites up and down her legs. I wouldnt book this hotel again

Charlotte was went beyond the call of duty to assist and help me in resolving my reservation

Everything was great Will stay again

To my surprise this hotel had no elevator.....The first room that I was assigned was had a non working deadbolt. I called the front desk immediately and about 10 minutes later I was moved across the hall. The top sheet on both beds had what looked like oil stains (may have been clean...idk) the carpet was horrible in many spots. I had a container of wipes and wiped eeeevery thing (more than I usually would). The tube could use soft scrub or something and there were dirty hand prints on the walls entering both sides of the shower! Maybe there was a construction guy in there recently....I took pictures because I was grossed out! I felt better after I used most of the wipes and asking for another room?? Why? This hotel was just dirty...even the hall hall/stair carpet was dirty and damaged. I had to scurry out each day and was literally gone from 9am -9pm and I don't allow room service in my stays. Glad I had a pillow and a sheet in my truck. (I don't normally but glad I thought to to bring SOMETHING! With all of this, I decided not to eat from the light selection of food....I had yogurt and only on day 1 of the 3. Due to the uncleanness, I decided to have a yogurt only from the breakfast (day 2 only)

Not bad for price.