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Sercotel Palacio De Los Gamboa

4.0 star property

Photo gallery for Sercotel Palacio De Los Gamboa

Hallway
Lobby
Daily buffet breakfast (EUR 13 per person)
Exterior
Reception

Popular amenities

  • Room service
  • 24/7 front desk
  • Laundry
  • Housekeeping

Explore the area

Map
Plaza Gamboa s/n, Granada, Granada, 18009
  • Plaza Nueva
    ‪3 min walk‬
  • Granada Cathedral
    ‪3 min walk‬
  • Alhambra
    ‪6 min walk‬
  • Granada (GRX-Federico Garcia Lorca)
    ‪22 min drive‬

Room options

View all photos for Classic Twin Room

Classic Twin Room

Classic Twin Room

9.0 out of 10
Wonderful
(23 reviews)
  • Sleeps 2
  • 2 Twin Beds

View all photos for Classic Triple Room

Minibar, in-room safe, desk, blackout curtains

Classic Triple Room

  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed

View all photos for Classic Triple Room

Minibar, in-room safe, desk, blackout curtains

Classic Triple Room

  • Sleeps 3
  • 3 Twin Beds

View all photos for Classic Room

Classic Room

Classic Room

9.0 out of 10
Wonderful
(13 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Twin Room

Minibar, in-room safe, desk, blackout curtains

Superior Twin Room

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 2 Twin Beds

View all photos for Junior Suite

Junior Suite

Junior Suite

  • Sleeps 2
  • 1 Double Bed

View all photos for Basic Room

Minibar, in-room safe, desk, blackout curtains

Basic Room

8.6 out of 10
Excellent
(14 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

9.0 out of 10
Wonderful
(8 reviews)
  • Sleeps 2
  • 1 Double Bed

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About the area

Granada

With a stay at Sercotel Palacio De Los Gamboa, you'll be centrally located in Granada, a 2-minute drive from Alhambra and 6 minutes from Granada Cathedral. .This historic hotel is 20.7 mi (33.3 km) from Sierra Nevada Ski Resort and 0.2 mi (0.3 km) from Isabel la Catolica Plaza.

What's nearby

  • Calle Gran Via de Colon - 2 min walk - 0.2 km
  • Plaza Nueva - 3 min walk - 0.3 km
  • Granada Cathedral - 3 min walk - 0.3 km
  • Alhambra - 6 min walk - 0.6 km
  • Mirador de San Nicolas - 11 min walk - 1.0 km

Getting around

  • Granada (YJG-Granada Train Station) - 8 min drive
  • Granada (GRX-Federico Garcia Lorca) - 21 min drive

Restaurants

  • ‪La Corrala del Carbón - ‬1 min walk
  • ‪Helados Rey Fernando - ‬2 min walk
  • ‪Puerta del Carmen - ‬1 min walk
  • ‪Restaurante la Cueva de 1900 - ‬2 min walk
  • ‪El Fogón de Galicia - ‬1 min walk

About this property

Sercotel Palacio De Los Gamboa

Historic hotel with a 24-hour front desk connected to the convention center in Granada
Sercotel Palacio De Los Gamboa offers 70 accommodations with minibars and safes. A pillow menu is available. Flat-screen televisions come with satellite channels. Bathrooms include shower/tub combinations, bidets, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is offered daily and irons/ironing boards can be requested.

Make yourself at home in one of the 70 guestrooms featuring minibars and flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and bidets. Conveniences include safes and desks, as well as phones with free local calls.
Make use of convenient amenities such as complimentary wireless internet access, concierge services, and ski storage.
Take advantage of the hotel's room service (during limited hours). Buffet breakfasts are served on weekdays from 7:00 AM to 10:00 AM and on weekends from 8:00 AM to 11:00 AM for a fee.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Granada? This hotel has 431 square feet (40 square meters) of space consisting of conference space and a meeting room. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge on weekdays between 7:00 AM and 10:00 AM and on weekends between 8:00 AM and 11:00 AM.
Room service (during limited hours) is available.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Covered parking on site (EUR 22 per day)

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 8:00 AM to 11:00 AM on weekends; EUR 13 per person

Things to do

  • Ski storage

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 431 square feet of conference space
  • Business centre
  • Meeting room

Outdoors

  • In the mountains
  • On the boardwalk/promenade

Accessibility

  • Lift

More

  • 2 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillow menu

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 13 per person
  • Airport shuttle fee: EUR 45 per vehicle (one-way, maximum occupancy 4)
  • Covered self parking fee: EUR 22 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number H/GR/01267 Modalidad: Ciudad

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Hesperia Granada
Hesperia Granada Hotel
Hesperia Hotel Granada
Granada Hesperia Hotel
Hesperia Granada Hotel Granada
Hesperia Granada Hotel
Sercotel Palacio De Los Gamboa Hotel
Sercotel Palacio De Los Gamboa Granada
Sercotel Palacio De Los Gamboa Hotel Granada

Sercotel Palacio De Los Gamboa Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 568 out of 1005 reviews
Rating 8 - Good. 338 out of 1005 reviews
Rating 6 - Okay. 70 out of 1005 reviews
Rating 4 - Poor. 21 out of 1005 reviews
Rating 2 - Terrible. 8 out of 1005 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Miriam G Crossa

Stayed 2 nights in Apr 2025

10/10 Excellent

Juan-Carlos, Katy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is amazing and the hotel rooms are spacious , clean and very comfortable. We experienced the country blackout event during our stay and the staff was very supporting and safe at all times !! Parking is very convenient. Highly recommended. We were 3 couples in 3 rooms and 1 senior couple and accessibility was provided
Stayed 2 nights in Apr 2025

10/10 Excellent

Anastasiia

Liked: Cleanliness, staff & service
Amazing central location, very nice staff, great and spacious room, great breakfast and coffee (which does not happen often). Highly recommended!
Stayed 2 nights in Apr 2025

10/10 Excellent

Kaylee

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay here! Central location, quiet clean rooms and lovely staff! Totally recommend!
Stayed 2 nights in Apr 2025

8/10 Good

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities

Great location. Hard beds

The hotel was in an excellent location, moments from the Moroccan market & the Cathedral. There were lots of bars & restaurants close by. Our room overlooked a courtyard towards the rear of the hotel & was very quiet The bed was very hard which meant that I did not sleep very well. Welcoming staff, decent breakfast. There were no tea & coffee.making facilities in the room, though there was a minibar. It was my birthday while we were there & they delivered a plate of fruit to our room. I would rate this hotel as a good 3.5*, not a 4*.
Stayed 4 nights in Apr 2025

10/10 Excellent

Baltazar

Liked: Cleanliness, staff & service, property conditions & facilities
Great spot , clean, central, beautiful old builidng
Stayed 2 nights in Apr 2025

10/10 Excellent

EDWARD

Stayed 2 nights in Apr 2025

10/10 Excellent

Chester

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It has a palatial feel. Everything's marble and ornate. It's conveniently located in the center of the city, and there are lots of restaurants and cafes nearby. It's close to many of the top attractions, but it's quiet. Getting to the parking garage is an adventure; you really have to follow their detailed instructions to have any hope of getting there. Rooms are quiet and well appointed, staff are friendly and all speak good English.
Stayed 2 nights in Apr 2025

10/10 Excellent

Nigel

Stayed 1 night in Apr 2025

10/10 Excellent

Randall

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing hotel and absolutely perfect location right in the centre of Granada.
Stayed 1 night in Mar 2025

8/10 Good

Chris

Stayed 2 nights in Mar 2025

8/10 Good

Veronica

Travelled with group
Liked: Staff & service, amenities
It was very well located and the staff was very nice. Didn’t like the AC didn’t work and the room had a weird smell, there were humidity stains in the bathroom… we were so tired we slept like that
Stayed 1 night in Apr 2025

10/10 Excellent

Tofiigh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good location.
Stayed 2 nights in Mar 2025

10/10 Excellent

Bernard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent city centre location.close to all attractions.
Stayed 3 nights in Mar 2025

6/10 Okay

Nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sercotel needs to fit new soundproof windows.

The hotel is in an excellent location and the rooms, the staff and breakfast are excellent, as is the service and tapas in the bar in the evenings; however it gets very loud and rowdy at night with crowds of (probably students) making their way home between 11.00 pm and 4.30 am!!! The windows of the hotel do nothing to keep the noise out. So, if you don’t have earplugs, watch out!
Stayed 2 nights in Mar 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

10/10 Excellent

Al

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and helpful, recommend as a place to stay
Stayed 2 nights in Mar 2025

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2025

10/10 Excellent

robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

8/10 Good

Alex Omar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice!

Good hotel!
Stayed 2 nights in Feb 2025

10/10 Excellent

Azita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Amy

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Margarita, Miami

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the hotel and the area is in the center, walkable, many dining options.
Stayed 2 nights in Feb 2025

2/10 Terrible

Verified traveller

Disliked: Staff & service

Disappointing

This hotel is well located, good breakfast, nice room etc but it disappointed me. I had two issues whilst staying here that were considered irrelevant by the staff. It looks as if they've read all of their good reviews and think they don't need to try anymore. The first issue was being woken up at 6am to the sound of laughing and shouting. I got up to find a tour group in the hotel reception that decided that as they were up, so should the rest of the hotel be. The receptionist was completely ignoring them but when I asked her to manage the situation, her response was that they were waiting for breakfast. They may well have been but it took some insistence from me to get her to ask them to be quiet. The second issue was that one afternoon, I returned to my room to find the door to my room wedged open with a screwdriver. Literally anyone could have walked into my room, I know I did without any check on room keys or whether I was a guest. There were workmen nearby working on the wifi that wedged the door and did not check if the room was mine when I walked in. I told the receptionist that I was not happy but she told me that that it was justified as the work on the wifi was more important than the security of my room. No apology, just a reference to a piece of paper that said they were working on the wifi. The facilities of a hotel are important but staff make the stay a good or bad one. My stay was bad so I do not recommend this hotel.
Stayed 4 nights in Jan 2025