2/10 Terrible
Wenliang
1 Feb 2026
Liked: Cleanliness
Disliked: Property conditions & facilities
I am writing to formally complain about my stay at your hotel last night.
The outdoor temperature in Guangzhou dropped to around 17°C, which was uncomfortably cold. To my surprise and disappointment, there was no heating available in the room. As a guest staying at a five-star hotel, I find this situation completely unacceptable.
Providing a comfortable indoor temperature is a basic expectation, especially during cold weather. The lack of heating seriously affected my sleep and overall experience, and it falls far below the standards associated with a hotel of your level.
I expect a clear explanation for this issue, as well as information on how you plan to address it. I also believe appropriate compensation should be considered for the inconvenience caused.
Wenliang
Stayed 1 night in Jan 2026


























