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Barceló Guatemala City

4.5 star property

Photo gallery for Barceló Guatemala City

Outdoor banquet area
Property video
Lobby
Reception hall
Outdoor pool, pool loungers

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi

Explore the area

View map
7 Avenida 15-45, Zona 9, Guatemala City, Guatemala, 1009
  • Place, Avenida La Reforma
    ‪3 min walk‬
  • Place, Avenida Las Américas
    ‪3 min walk‬
  • Place, La Aurora Zoo
    ‪6 min walk‬
  • Airport, Guatemala City (GUA-La Aurora Intl.)
    ‪3 min drive‬

Room options

Superior King Room With Terrace

  • Sleeps 3

View all photos for Superior Premium Level King Room

In-room safe, desk, blackout curtains, iron/ironing board

Superior Premium Level King Room

  • Sleeps 2

View all photos for Superior Room (Premium Level)

Superior Room (Premium Level)

Superior Room (Premium Level)

8.8 out of 10
Excellent
(30 reviews)
  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Executive Room (Superior)

Executive Room (Superior)

Executive Room (Superior)

9.4 out of 10
Exceptional
(29 reviews)
  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Superior Room, Terrace

Superior Room, Terrace

Superior Room, Terrace

9.2 out of 10
Wonderful
(224 reviews)
  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Suite Duplex Premium Level

Suite Duplex Premium Level

Suite Duplex Premium Level

9.4 out of 10
Exceptional
(21 reviews)
  • City view
  • 60 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Suite Duplex Premium Level

In-room safe, desk, blackout curtains, iron/ironing board

Suite Duplex Premium Level

  • Sleeps 2

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Exterior
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About the area

Guatemala City

Located in Guatemala City (Zona 9), Barceló Guatemala City is within a 5-minute drive of Natural History Museum and Oakland Mall. .This luxury hotel is 2.1 mi (3.4 km) from Children's Museum and 2.4 mi (3.8 km) from Teatro Nacional.

What's nearby

  • Avenida La Reforma - 3 min walk - 0.3 km
  • Avenida Las Américas - 3 min walk - 0.3 km
  • El Obelisco - 5 min walk - 0.4 km
  • La Aurora Zoo - 6 min walk - 0.6 km
  • Oakland Mall - 17 min walk - 1.5 km

Getting around

  • La Aurora Intl. Airport (GUA) - 12 min drive

Restaurants

  • ‪McDonald's - ‬2 min walk
  • ‪Lobby Bar - ‬3 min walk
  • ‪Denny's - ‬4 min walk
  • ‪Burger King - ‬6 min walk
  • ‪Art Steak House - ‬6 min walk

About this property

Barceló Guatemala City

Barceló Guatemala City offers 397 accommodations with safes and complimentary bottled water. 32-inch LED televisions come with cable channels. Bathrooms include shower/tub combinations, bathrobes, complimentary toiletries, and hair dryers.

This Guatemala City hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

An outdoor pool and a hot tub are on site. Other recreational amenities include a 24-hour health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include massages.
Stay in one of 397 guestrooms featuring LED televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature shower/tub combinations, complimentary toiletries, and hair dryers. Conveniences include phones, as well as safes and desks.
Relax at the full-service spa, where you can enjoy massages. You're sure to appreciate the recreational amenities, including a 24-hour health club, an outdoor pool, and a hot tub. Additional features at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands.
Grab a bite to eat at one of the hotel's 3 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Buffet breakfasts are available daily from 6:00 AM to 11 AM for a fee.
Featured amenities include a business center, express check-out, and complimentary newspapers in the lobby. Event facilities at this hotel consist of a conference center and 24 meeting rooms. A roundtrip airport shuttle is complimentary at scheduled times.
Buffet breakfasts are available for a surcharge and are served each morning between 6:00 AM and 11 AM.
Barceló Guatemala City has 3 restaurants on site.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Free in-room WiFi has a 2-device limit
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 2-device limit

Parking and transport

  • Electric car charging station on site
  • Free return airport shuttle from 4 AM to 11 PM at scheduled times
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11 AM for a fee: USD 20 for adults and USD 10 for children
  • 2 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Things to do

  • 24-hour health club
  • Billiards/pool table
  • Full-service spa
  • Hot tub
  • Outdoor pool
  • Racquetball/squash
  • Sauna
  • Yoga classes

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24 meeting rooms
  • Business centre
  • Computer station
  • Conference centre

Outdoors

  • Garden
  • Pool loungers
  • Terrace
  • Vegetable garden

Full-service spa

  • 2 treatment rooms
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Braille/raised signage
  • Front entrance ramp
  • Lift (155 centimetre wide door)
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 10 floors
  • 100% renewable energy
  • 2 buildings
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM
Early check-in subject to availability
Early check-in fee: USD 60.00
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 60.00
Express check-out available

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 1, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 20 for adults and USD 10 for children
  • Early check-in fee: USD 60.00 (subject to availability)
  • Late check-out fee: USD 60.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Parties and events are allowed on site
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Free in-room WiFi has a 2-device limit; WiFi in public areas is also free and has a 2-device limit
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Barcelo Guatemala City
Barcelo Hotel Guatemala City
Guatemala City Barcelo
Barcelo Guatemala City Hotel Guatemala City
Guatemala City Marriott
Marriott Guatemala City
Barcelo Guatemala City Hotel
Barceló Guatemala City Hotel
Barceló Guatemala City Hotel
Barceló Guatemala City Guatemala City
Barceló Guatemala City Hotel Guatemala City

Barceló Guatemala City Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 2403 out of 3262 reviews
Rating 8 - Good. 483 out of 3262 reviews
Rating 6 - Okay. 196 out of 3262 reviews
Rating 4 - Poor. 83 out of 3262 reviews
Rating 2 - Terrible. 97 out of 3262 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

8/10 Good

Gary

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast with room service was very good.
Stayed 1 night in Dec 2025

10/10 Excellent

Carlos

Stayed 1 night in Dec 2025

10/10 Excellent

Samuel

Stayed 2 nights in Dec 2025

8/10 Good

Patricio, Curridabat

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel, low option for early check in
Stayed 3 nights in Nov 2025

10/10 Excellent

Jarrow

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Muy bueno
Stayed 1 night in Dec 2025

2/10 Terrible

Alberto

Stayed 1 night in Dec 2025

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We had a great stay at this hotel in Guatemala City. The location was excellent and made it easy to get around. The staff was friendly, kind, and always helpful. Our room was clean, comfortable, and well maintained, which made our stay very pleasant. Highly recommend.
Stayed 1 night in Dec 2025

8/10 Good

Susanne

Liked: Property conditions & facilities
We liked the pool and hot tub. The food was great and people polite except for some guests we encountered in the elevator. It's great for a few nights stay. There was hair in the bathtub that didn't belong to either of us. My husband is bald. No lotion in the bathroom either
Stayed 1 night in Dec 2025

10/10 Excellent

Mario

Stayed 1 night in Dec 2025

10/10 Excellent

Bret, San Lucas

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was clean, staff though is the nicest and most professional you'll find, from concierge services to reception desk to restaurant, to housekeeping etc. I will always choose Barcelo as long as they keep up their standards.
Stayed 5 nights in Dec 2025

10/10 Excellent

Moises

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is one of the best in Guatemala, i never had a problem the personal is so good.
Stayed 2 nights in Dec 2025

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a great hotel for Guatemala City
Stayed 1 night in Dec 2025

10/10 Excellent

Stefano, Quito

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2025

6/10 Okay

Diana

Travelled with partner
Liked: Amenities, property conditions & facilities
The Room was good, the hotel was nice and had many amenities (Pool, gyms, spa, etc) but the service is not the best. When we checked they didn’t ask for our créditos card to open the room créditos, so when we tried to take something from the mini bar we we’re told we had to go downstairs to open the credit and on top of that, it was mandatory to consume something, if we wanted to keep something we brought on the fridge, they’d charge us 10 USD
Stayed 1 night in Dec 2025

10/10 Excellent

william

Stayed 1 night in Dec 2025

10/10 Excellent

Jinet

Stayed 3 nights in Dec 2025

8/10 Good

robert

Stayed 1 night in Dec 2025

10/10 Excellent

charity

Stayed 1 night in Dec 2025

10/10 Excellent

helmuth

Liked: Cleanliness, amenities, property conditions & facilities
The staff was very helpful and friendly. Excellent buffet breakfast.
Stayed 4 nights in Dec 2025

10/10 Excellent

Hilario

Stayed 1 night in Nov 2025

10/10 Excellent

Evelyn

Stayed 1 night in Dec 2025

10/10 Excellent

Melissa, Ocoee

Stayed 5 nights in Dec 2025

8/10 Good

Eber

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This time we stayed a Primium level, it was a big difference in the service. Excellent service, breakfast was included which saved us money because prices are high, early check in and late check out very convenient, nice surprises every day-we loved the surprises, access to the lounge with excelent food, beautiful rooms with great views. Shuttle is free, very close to the airport, american airlines office onsite, resturantes and shops on site, on site parking. They have good amenities, tranportation available by request but pricey, Uber is cheaper. La Fuente Restaurant buffet way too expensive for Lunch/dinner not good food, not a lot of food, limited options, not work the price. Kyoka Restaurant is cheaper and better options than La Fuente. Concierge services need some improvement. Guest service is way better now, it has improved. we have been staying here for a few years due to convenient location. Overall our stay was great, we will keep going back. We do recommend to pay for Premium, it is very convenient and you will save money, as food, parking, other, can get very pricey. We are considering other Barcelo at other locations because we had such a wonderful experience.
Stayed 3 nights in Dec 2025

10/10 Excellent

Ernesto, Boynton Beach

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Has been a long time since I have not been in Guatemala and this time I decided to stay at this hotel since I have used the same chain in Guatemala and also in Spain. As a turnout, there was absolutely excellent stay the hotel is beautiful as big as all kind of amenities as beautiful Rooms. I was given an upgrade and I stay in a two level room fantastic beautiful view very clean I was also able to stare at to be able to go to the nine floor which has service during the day as well. As I said, the communication is excellent with the staff very courteous. We were celebrating our anniversary and I even received very nice letter from the manager Francisco Carmona getting the opportunity to try one of the restaurants which was absolutely amazing as well as the breakfast. Every day was fantastic. Very typical food that you can taste if you’re traveling to Guatemala you wanted to do that and I have only great things to say about my stay at this hotel. Highly recommended excellent price as well.
Stayed 3 nights in Dec 2025

4/10 Poor

Abhishek

Travelled with partner
Liked: Amenities
Check in was chaotic and too crowded. No one told us about any amenities or hotel facilities. You have to ask everything even the wifi login. We didnt get the room which we had booked for and we could not get hold of any of the staff to help rectify it. Room and ameneties are fine overall but overall service and experience is lacking.
Stayed 1 night in Dec 2025