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Hotel Casa Veranda

3.5 star property

Photo gallery for Hotel Casa Veranda

Breakfast, lunch, dinner served; international cuisine
Exterior
Balcony view
Master Suite, 2 Double Beds
Junior Suites, 2 Double Beds

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View map
12 Calle, 1-24 Zona 10, Guatemala City, Guatemala, 1010
  • Place, Avenida La Reforma
    ‪1 min walk‬
  • Place, Embassy of Mexico in Guatemala
    ‪10 min walk‬
  • Place, Oakland Mall
    ‪13 min walk‬
  • Airport, Guatemala City (GUA-La Aurora Intl.)
    ‪6 min drive‬

Room options

View all photos for Junior Suites, 2 Double Beds

Junior Suites, 2 Double Beds

Junior Suites, 2 Double Beds

9.4 out of 10
Exceptional
(19 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Master Suite 1 King Bed

Master Suite 1 King Bed

Master Suite 1 King Bed

9.2 out of 10
Wonderful
(28 reviews)
  • City view
  • 80 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Master Suite, 2 Double Beds

Master Suite, 2 Double Beds

Master Suite, 2 Double Beds

9.0 out of 10
Wonderful
(14 reviews)
  • City view
  • 80 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed
  • Free Wi-Fi

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About the area

Guatemala City

With a stay at Hotel Casa Veranda, you'll be centrally located in Guatemala City, steps from Avenida La Reforma and within a 10-minute walk of Embassy of Mexico in Guatemala. .This hotel is 1.1 mi (1.8 km) from Oakland Mall and 1.3 mi (2.1 km) from Torre del Reformador.

What's nearby

  • Avenida La Reforma - 1 min walk - 0.1 km
  • Plaza Fontabella Shopping Center - 5 min walk - 0.4 km
  • Embassy of Mexico in Guatemala - 10 min walk - 0.9 km
  • Oakland Mall - 13 min walk - 1.1 km
  • La Aurora Zoo - 14 min walk - 1.2 km

Getting around

  • La Aurora Intl. Airport (GUA) - 5 min drive

Restaurants

  • ‪San Martín - ‬2 min walk
  • ‪Zielo - ‬2 min walk
  • ‪Applebee's - ‬3 min walk
  • ‪PF Changs Guatemala - ‬2 min walk
  • ‪TGI Fridays - ‬2 min walk

About this property

Hotel Casa Veranda

Hotel Casa Veranda offers 86 air-conditioned accommodations with safes and complimentary newspapers. Televisions come with cable channels. Accommodations at this 3.5-star hotel have kitchenettes with microwaves, cookware/dishes/utensils, and coffee/tea makers. Rooms have partially open bathrooms. Bathrooms include bathtubs and hair dryers.

This Guatemala City hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a 24-hour fitness center.
Guests can pamper themselves by indulging in the onsite spa services. Services include hot stone massages, sports massages, facials, and manicures and pedicures.
Make yourself at home in one of the 86 air-conditioned rooms featuring kitchenettes. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Conveniences include phones, as well as safes and desks.
Treat yourself with massages and facials. Additional amenities at this hotel include complimentary wireless internet access, gift shops/newsstands, and tour/ticket assistance.
Satisfy your appetite for lunch or dinner at La Pergola, a restaurant which specializes in international cuisine, or stay in and take advantage of the room service (during limited hours). Buffet breakfasts are available daily from 6:00 AM to 10:00 AM for a fee.
Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk. A roundtrip airport shuttle is provided for a surcharge (available on request), and limited parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6:00 AM and 10:00 AM.
La Pergola - This restaurant specializes in international cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Return airport shuttle (surcharge) from 4:00 AM to midnight on request
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: USD 18 for adults and USD 9 for children
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • La Pergola

Things to do

  • 24-hour gym
  • Shopping

Family friendly

  • In-room kitchenette
  • In-room microwave
  • Laundry facilities
  • Mini-fridge
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service

Business services

  • Meeting room

Spa

  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Smooth flooring in public areas
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 12 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Kitchenette
  • Limited room service
  • Microwave
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 55.00
Minimum check-in age: 18

Check-out

Check-out before 1 PM
Late check-out subject to availability
Late check-out fee: USD 35.6

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 55 per pet (varies based on length of stay), plus a one-time cleaning fee of USD 54
Welcoming dogs only
1 total (up to 15 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
2 children, up to the age of 7 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 100 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 18 for adults and USD 9 for children
  • Airport shuttle fee: USD 16 per person (one-way)
  • Airport shuttle fee per child: USD 16 (one-way)
  • Pet fee: USD 55 per pet (varies based on length of stay) plus USD 54 one-time cleaning fee
  • Early check-in fee: USD 55.00 (subject to availability)
  • Late check-out fee: USD 35.6 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

Property is also known as

Casa Veranda
Casa Veranda Guatemala
Hotel Casa Veranda Guatemala
Hotel Mercure Casa Veranda
Mercure Casa Veranda
Mercure Casa Veranda Guatemala
Mercure Casa Veranda Guatemala Hotel
Mercure Casa Veranda Hotel
Mercure Guatemala Casa Veranda
Mercure Hotel Guatemala
Mercure Casa Veranda Guatemala Guatemala City
Mercure Guatemala City
Hotel Casa Veranda Guatemala City
Casa Veranda Guatemala City
Hotel Casa Veranda Hotel
Hotel Casa Veranda Guatemala City
Hotel Casa Veranda Hotel Guatemala City

Hotel Casa Veranda Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 656 out of 1007 reviews
Rating 8 - Good. 194 out of 1007 reviews
Rating 6 - Okay. 90 out of 1007 reviews
Rating 4 - Poor. 29 out of 1007 reviews
Rating 2 - Terrible. 38 out of 1007 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Zeffon

Stayed 1 night in Feb 2026

6/10 Okay

Claire, Toronto

Liked: Cleanliness
Disliked: Amenities
Clean comfortable bed and sheets, clean. No hot water, only warm. Toilet didn’t flush well. Neighborhood felt safe to walk.
Stayed 1 night in Feb 2026

10/10 Excellent

Steven, Gold Canyon

Liked: Cleanliness, amenities, property conditions & facilities
It's an older property but very well maintained and a great staff.
Stayed 1 night in Jan 2026

10/10 Excellent

Bobby

Liked: Cleanliness, staff & service, amenities
Love this place
Stayed 1 night in Jan 2026

10/10 Excellent

Jepser

Stayed 1 night in Jan 2026

10/10 Excellent

Yasailis Yisel

Stayed 3 nights in Jan 2026

10/10 Excellent

Juan

Liked: Cleanliness, amenities, property conditions & facilities
Great Service, Clean and save
Stayed 1 night in Jan 2026

10/10 Excellent

Jepser

Stayed 1 night in Jan 2026

10/10 Excellent

Nobel

Stayed 1 night in Jan 2026

8/10 Good

Luis

Business traveller
Liked: Cleanliness, staff & service
cuarto comodo, pero ya se empieza a ver viejo
Stayed 2 nights in Jan 2026

10/10 Excellent

Nobel

Stayed 1 night in Jan 2026

10/10 Excellent

Nobel

Stayed 2 nights in Jan 2026

10/10 Excellent

Rebeca

Stayed 1 night in Jan 2026

10/10 Excellent

Nobel

Stayed 2 nights in Jan 2026

2/10 Terrible

Deborrah

Disliked: Amenities
Room was adequate. Be careful on the room you get here. In the past I’ve experience a comfortable stay and pleasant staff. The bed was so awful I could not sleep and have terrible back pain and am exhausted as a result. Then, after the morning staff approve a late check out one of the male employees called my room and said I had to be out by checkout time or I would be charged. He was very rude and disrespectful which was enough to make me consider other choices on my next trip. This is sad because this had been a favorite place to stay when in the city. But not anymore.
Stayed 1 night in Jan 2026

8/10 Good

Richard

Liked: Cleanliness, staff & service, amenities
Very good
Stayed 1 night in Dec 2025

10/10 Excellent

cecilia, Miami

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel at the best location!
Stayed 4 nights in Dec 2025

10/10 Excellent

Rony

Stayed 1 night in Dec 2025

6/10 Okay

Jeronimo

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Under some cosntructions
Stayed 4 nights in Dec 2025

10/10 Excellent

JULIO

Travelled with family
Liked: Cleanliness, amenities
Great customers service.. highly recommend... food is great, location is perfect, the view from the gym to the city is fantastic...
Stayed 3 nights in Dec 2025

6/10 Okay

Diego

Travelled with family, Business traveller
It was ok
Stayed 1 night in Dec 2025

10/10 Excellent

cecilia, Miami

Liked: Cleanliness, amenities, property conditions & facilities
Such a great hotel and in the safest part of Guatemala City. It is walkable to great shops and restaurants. Staff were pleasant and the room extremely clean and spacious.
Stayed 1 night in Dec 2025

10/10 Excellent

Shazia, Flower Mound

Stayed 1 night in Dec 2025

10/10 Excellent

Marcello

Did not eat breakfast.
Stayed 1 night in Dec 2025

8/10 Good

Alfredo

Stayed 1 night in Dec 2025