2/10 Terrible
Anna
Travelled with partner
2 Feb 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Small resort with very bad customer service. Staff doesn’t care and don’t speak English mostly. Food: breakfast lunch and dinner - the food is the same. Fruits are mostly not available other than oranges and watermelon that is not ripe. I had to bag for the banana. No dairy products at all - just cheese: no yogurt, no cottage cheese, etc. meet is hard to chew and smells. They have one place at the beach for lunch and all you can get there is pizza that is disgusting, French fry and burgers that also smell bad. They have 4 specialty Restorant’s: Dominican, Mexican, Grill and Mediterranean. All, but Grill - food is not good. Customer service: asking for a towel in the hotel and at the beach is like ask for a piece of gold. This hotel is short of linen. We had to wait every day 20 minutes to get a towel. Rooms: everything is broken: we had to call several times almost every day: balcony door wouldn’t close and maintenance don’t have any equipment to fix it: phone in the room to call reception desk - didn’t work. TV - didn’t work and batteries had to be replaced, safe was broken and 300$ were stolen. Beach: there are no umbrellas at the beach - just a palm trees. Lounge chairs - extremely uncomfortable and if you don’t get one by 7 am- you can’t find one. Water: the water at the beach is dirty and not clear. We stayed at other resorts before and the water was crystal clear there, here - there are corals rocks and the water at the beach is only up to your waist - not deep at all.