8/10 Good
Louise
Travelled with family
21 Jun 2025
Liked: Cleanliness, staff & service, property conditions & facilities
Hot rooms!
Stayed one night for a family wedding. Mixed experience. Overall a lovely hotel and pleasant staff. But they desperately need air con in the bedrooms. Stayed in a deluxe family room. Whilst I appreciate it was extremely warm weather just one fan in a large family room cannot compensate for not having air con. The windows don’t open far due to being on first floor so next to useless especially with the thick blackout curtains closed. Also no fridge in the room which you’d expect with a 4* resort. So couldn’t even chill drinks to cool us down.
Almost unbearable heat as a result.
Wedding lovely but 2 forgotten guests, one adult one child (albeit a bride error) were asked to pay £250 for food!! They offered to have one course each and both non-drinkers so no alcohol required. Having spent so much money on the wedding, guests staying etc for the hotel to ask this seemed astounding. I understand it was not their fault but that charge seems excessive. A further discussion with the mother of the bride and the charge miraculously dropped to £30 which was far more acceptable! Good customer service goes a long way especially when so much had already been spent at the hotel.
Louise
Stayed 1 night in Jun 2025