4/10 Poor
Vic
29 Jan 2025
Disliked: Staff & service, property conditions & facilities, room comfort
Sea view? You need windows to see any view!
A little devastated! Booked a romantic night away (we never get away!) Expecting beautiful sea view room, beautiful ambient restaurant to relax to.... instead we turned up at 7.45 to a padlocked building, not a light on in the hotel, nowhere to eat, no bar.... apparently all closed on Mondays and Tuesdays but NO indo on this when we booked, otherwise we'd never have stayed.
Eventually got through to a number, who gave us akey code to get in at the back.... hoping the worst was over. Room was NOT AS ADVERTISED. Rather than a sea view... the room had no windows!!! They were blocked out as the 'View' consisted of some sort of hell... stinky dirty containers with some sort of electrical that made the noise of 10 chinooks... May as well have been sleeping on a landing pad all night. Radiator broken so sweltered all night and couldn't open the window as the nose was so loud. Had to sleep with cotton wool in all night. Carpet dirty, didn't super trust the mugs.... bathroom looked stained on the floor.
Bed was comfy although sadly couldn't sleep all night due to noise! Handed key in morning and nobody asked how room was although staff were polite. Peeked on to a room next door during the maid service... was STUNNING in comparison. And when the restaurant opened in the morning it looked nice.
Basically.... check on your room before booking....ours was vile, don't expect anything as advertised if you go on a Monday or Tuesday. It ruined our break away. X
Vic
Stayed 1 night in Jan 2025
