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Hangzhou Haiwaihai Hotel

4.5 star property

Photo gallery for Hangzhou Haiwaihai Hotel

Lobby
Exterior
Indoor pool
2 restaurants, breakfast served
Minibar, in-room safe, desk, blackout curtains

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Breakfast available
  • 24/7 front desk
  • Laundry
  • Air conditioning
  • Housekeeping

Explore the area

View map
No.333 Shangtang Road, Gongshu District, Hangzhou
  • Place, Hangzhou Tower Shopping Mall
    ‪3 min drive‬
  • Place, Wulin Square
    ‪3 min drive‬
  • Place, West Lake
    ‪5 min drive‬
  • Airport, Hangzhou (HGH-Xiaoshan Intl.)
    ‪30 min drive‬

Room options

View all photos for Superior 2-bed Room

Minibar, in-room safe, desk, blackout curtains

Superior 2-bed Room

  • Sleeps 2

View all photos for Premier Suite

Minibar, in-room safe, desk, blackout curtains

Premier Suite

  • Sleeps 2

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Twin Room

Superior Twin Room

Superior Twin Room

  • 36 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Deluxe Double Room

Minibar, in-room safe, desk, blackout curtains

Deluxe Double Room

  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin Room

Minibar, in-room safe, desk, blackout curtains

Deluxe Twin Room

  • 36 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Executive Double Room

Minibar, in-room safe, desk, blackout curtains

Executive Double Room

  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Twin Room

Minibar, in-room safe, desk, blackout curtains

Executive Twin Room

  • 36 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Design Suite

Design Suite

Design Suite

  • 79 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite

Deluxe Suite

Deluxe Suite

  • 79 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Comfy Family Room

Minibar, in-room safe, desk, blackout curtains

Comfy Family Room

  • Sleeps 3

View all photos for Comfy Suite

Minibar, in-room safe, desk, blackout curtains

Comfy Suite

  • Sleeps 3

View all photos for Executive 2-bed Room

Minibar, in-room safe, desk, blackout curtains

Executive 2-bed Room

  • Sleeps 2

View all photos for Executive Queen Room

Lobby

Executive Queen Room

  • Sleeps 2

View all photos for Guestroom - Double Occupancy (King bed) (Females only)

Lobby

Guestroom - Double Occupancy (King bed) (Females only)

  • Sleeps 2

View all photos for Presidential Suite

Minibar, in-room safe, desk, blackout curtains

Presidential Suite

  • Sleeps 3

View all photos for Special Queen Room

Minibar, in-room safe, desk, blackout curtains

Special Queen Room

  • Sleeps 2

View all photos for 2-bed Room

Minibar, in-room safe, desk, blackout curtains

2-bed Room

  • Sleeps 2

View all photos for Boutique Queen Room

Minibar, in-room safe, desk, blackout curtains

Boutique Queen Room

  • Sleeps 2

View all photos for Boutique 2-bed Room

Lobby

Boutique 2-bed Room

  • Sleeps 2

View all photos for Deluxe 2-bed Room

Minibar, in-room safe, desk, blackout curtains

Deluxe 2-bed Room

  • Sleeps 2

View all photos for Deluxe Queen Room

Minibar, in-room safe, desk, blackout curtains

Deluxe Queen Room

  • Sleeps 2

View all photos for Superior Queen Room

Minibar, in-room safe, desk, blackout curtains

Superior Queen Room

  • Sleeps 2

View all photos for Deluxe Triple Room

Minibar, in-room safe, desk, blackout curtains

Deluxe Triple Room

  • Sleeps 3

View all photos for Deluxe Suite

Minibar, in-room safe, desk, blackout curtains

Deluxe Suite

  • Sleeps 2

View all photos for Featured Suite

Minibar, in-room safe, desk, blackout curtains

Featured Suite

  • Sleeps 2

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About the area

Hangzhou

With a stay at Hangzhou Haiwaihai Hotel in Hangzhou (Downtown Hangzhou), you'll be within a 10-minute drive of West Lake and Westlake Culture Plaza. .This luxury hotel is 1.7 mi (2.7 km) from Zhejiang Museum of Natural History and 1.9 mi (3 km) from Hangzhou Peace International Convention and Exhibition Center.

What's nearby

  • Hangzhou Tower Shopping Mall - 3 min drive - 3.2 km
  • Wulin Square - 3 min drive - 3.2 km
  • Hangzhou China Silk Town - 4 min drive - 3.6 km
  • West Lake - 5 min drive - 5.3 km
  • Zhejiang University Yuquan Campus - 6 min drive - 6.1 km

Getting around

  • Chaowang Road Station - 8 min walk
  • East Railway Station (East Square) Station - 15 min drive
  • Hangzhou (HGH-Xiaoshan Intl.) - 34 min drive

Restaurants

  • ‪McDonald's (麦当劳) - ‬14 min walk
  • ‪KFC (肯德基) - ‬12 min walk
  • ‪星巴克 - ‬7 min walk
  • ‪鸽子Pigeon Taproom - ‬3 min drive
  • ‪海底捞（绍兴路店） - ‬14 min walk

About this property

Hangzhou Haiwaihai Hotel

Luxury hotel with 2 restaurants and a fitness center
Hangzhou Haiwaihai Hotel offers 335 air-conditioned accommodations with minibars and safes. Flat-screen televisions come with cable channels.

Bathrooms include separate bathtubs and showers, slippers, complimentary toiletries, and hair dryers. This Hangzhou hotel provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.
Make yourself at home in one of the 335 air-conditioned rooms featuring minibars and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature separate bathtubs and showers, complimentary toiletries, and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.
Take advantage of recreation opportunities including an indoor pool and a fitness center. Additional features at this hotel include complimentary wireless internet access and concierge services.
Grab a bite at 馥咖啡, one of the hotel's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Buffet breakfasts are available daily from 6:30 AM to 10 AM for a fee.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. This hotel has 7 meeting rooms available for events.
Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10 AM.
馥咖啡 - This restaurant serves breakfast and dinner.
海歆厅 - This restaurant serves breakfast and dinner. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Onsite parking options include a garage

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10 AM for a fee: CNY 100 per person
  • 2 restaurants
  • A coffee shop/cafe

Restaurants on site

  • 海歆厅
  • 馥咖啡

Things to do

  • Gym
  • Indoor pool

Family friendly

  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • 7 meeting rooms
  • Business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
At check-in, guests must provide a negative COVID-19 test result
Negative COVID-19 test result requirement applies to all guests aged 1 and up, and test must have been administered no more than 48 hours prior to check-in

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CNY 1000.0 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately CNY 100.00 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Property Registration Number 479

We should mention

No pets and no service animals are allowed at this property

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Haiwaihai Crown Hotel
Hangzhou Haiwaihai Crown
Haiwaihai Crown
Hangzhou Haiwaihai Crown
Hangzhou Haiwaihai Crown Hotel Hotel
Hangzhou Haiwaihai Crown Hotel Hangzhou
Hangzhou Haiwaihai Crown Hotel Hotel Hangzhou

Reviews

Hangzhou Haiwaihai Hotel Reviews

8.8

Excellent

8.6/10

Cleanliness

8.4/10

Staff & service

8.8/10

Amenities

8.0/10

Property conditions & facilities

6.8/10

Eco-friendliness
Rating 10 - Excellent. 11 out of 15 reviews
Rating 8 - Good. 1 out of 15 reviews
Rating 6 - Okay. 1 out of 15 reviews
Rating 4 - Poor. 1 out of 15 reviews
Rating 2 - Terrible. 1 out of 15 reviews

Reviews

10/10 Excellent

Jue

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Our family had a great stay at Haiwaihai Crown Hotel. The check in was very smooth and speedy; the room is spacious and clean, and very nice view. Due to our schedule, the staff also extended our check out time, which is very helpful! Thanks.
Stayed 2 nights in May 2025

10/10 Excellent

Yong qiu

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 3 nights in Apr 2025

8/10 Good

Wai Ling

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed is really comfortable and the bedroom spacious with all the amenities like safe, toiletries, kettle etc. It was great to have 4 bottles of drinking water daily. The staff ,except one, could speak English well and was very helpful. Breakfast was varied, but cooked food wasn't served warm enough.
Stayed 6 nights in Apr 2025

4/10 Poor

DORIS L

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bad services

Reception Evan at check was efficient enough to handle. Bed in room was dark and bathroom was moudly,no bed makeup only clear rubbish n change towels. Upon checkup,we request for taxi only to be told" Do it yourself" as no longer provide taxi services call.It was after awhile that we spoke to the doorman n he asked to ask front desk as not his job. In my so many years of traveling,this is about the one hotel that I have to comment so badly.Will not go back again after 4 nights trip.
Stayed 4 nights in Apr 2025

10/10 Excellent

Xiaochao

Stayed 1 night in Apr 2025

10/10 Excellent

Mohammad Ali

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, great rooms, super clean, nice view, helpful staff, great price
Stayed 1 night in Jan 2025

10/10 Excellent

Leonard G.

Liked: Cleanliness, staff & service, property conditions & facilities
The staff are very helpful and extremely nice.
Stayed 4 nights in Nov 2024

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
Great place!
Stayed 2 nights in Aug 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

6/10 Okay

dirk

Travelled with group
Liked: Cleanliness
Niemand spricht Englisch, altes Hotel mit relativ gepflegten Zimmern, Lärm durch die umgebenden Schnellstraßen, zu wenig Fahrstühle für so viele Gäste
Stayed 3 nights in Apr 2025

2/10 Terrible

Meiyan

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
sdb sale， en plus bouché, plein d eau partout! Chambre bruyante
Stayed 1 night in Apr 2025

10/10 Excellent

CHENG-JUNG

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

jianxun

Stayed 2 nights in Dec 2024

10/10 Excellent

Gabriele

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ottimo
Stayed 2 nights in Aug 2024

10/10 Excellent

CHENG-JUNG

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024