See all properties
Save

Grand Cititel Hanoi Hotel & Spa

4.0 star property

Photo gallery for Grand Cititel Hanoi Hotel & Spa

Pool
Suite City View Room
Poolside bar
Rooftop pool
Lobby lounge

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Air-conditioning
  • Gym
  • Business services

Explore the area

View map
13B Tong Dan, Hoan Kiem District, Hanoi
  • Place, Hanoi Opera House
    ‪3 min walk‬
  • Place, Hoan Kiem Lake
    ‪5 min walk‬
  • Place, Hanoi Old Town Night Market
    ‪13 min walk‬
  • Airport, Hanoi (HAN-Noi Bai Intl.)
    ‪37 min drive‬

Room options

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

9.4 out of 10
Exceptional
(9 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

7.6 out of 10
Good
(5 reviews)
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite City View Room

Suite City View Room

Suite City View Room

8.0 out of 10
Very good
(1 review)
  • City view
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Deluxe Room

Grand Deluxe Room | City view

Grand Deluxe Room

10.0 out of 10
Exceptional
(1 review)
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Twin Room

Suite Twin Room

Suite Twin Room

10.0 out of 10
Exceptional
(1 review)
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Grand Deluxe Room

Grand Deluxe Room | Street view

Grand Deluxe Room

  • 1 bedroom
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Luxury Room

Luxury Room

Luxury Room

  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Twin Room

Superior Twin Room

Superior Twin Room

  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Twin Room

Deluxe Twin Room | Bathroom

Deluxe Twin Room

  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Room

A hotel room with a bed, bedside tables, a desk, a TV, and artwork on the walls.

Deluxe Room

  • City view
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

Similar properties

Premium Suite Room With City View
Hanoi Royal Premium Hotel
Old Quarter
  • Breakfast included
  • Spa
  • Free Wi-Fi
  • Restaurant
4.8 out of 5, Exceptional, 1,511 reviews
The price is NZ$69
includes taxes & fees
12 May - 13 May
Hanoi Royal Premium Hotel

About the area

Hanoi

With a stay at Grand Cititel Hanoi Hotel & Spa, you'll be centrally located in Hanoi, just a 5-minute walk from Hanoi Opera House and 8 minutes by foot from Hoan Kiem Lake. .This spa hotel is 0.8 mi (1.2 km) from Hanoi Old Town Night Market and 0.8 mi (1.4 km) from St. Joseph's Cathedral of Hanoi.

What's nearby

  • Hanoi Opera House - 3 min walk - 0.3 km
  • Hoan Kiem Lake - 5 min walk - 0.5 km
  • Thang Long Water Puppet Theatre - 10 min walk - 0.9 km
  • Hanoi Old Town Night Market - 13 min walk - 1.2 km
  • St. Joseph's Cathedral of Hanoi - 15 min walk - 1.3 km

Getting around

  • Hanoi Long Bien Station - 2 min drive
  • Noi Bai Intl. Airport (HAN) - 23 min drive

Restaurants

  • ‪Backstage - ‬3 min walk
  • ‪Nom - 3 Ngô Quyền - ‬3 min walk
  • ‪Circle K Trần Quang Khải - ‬1 min walk
  • ‪Tenement Coffee Shop - ‬3 min walk
  • ‪Lý Club - ‬2 min walk

About this property

Grand Cititel Hanoi Hotel & Spa

Grand Cititel Hanoi Hotel & Spa offers 98 accommodations, which are accessible via exterior corridors and feature safes and complimentary bottled water. Pillowtop beds feature premium bedding. 43-inch flat-screen televisions come with cable channels. Bathrooms include showers with hydromassage showerheads, slippers, designer toiletries, and bidets.

This Hanoi hotel provides complimentary wired and wireless Internet access, with a WiFi speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include hair dryers and complimentary toiletries. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 3 treatment rooms including rooms for couples. Services include hot stone massages, Thai massages, facials, and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Stay in one of 98 guestrooms featuring flat-screen televisions. Your pillowtop bed comes with premium bedding. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Private bathrooms with showers feature designer toiletries and bidets.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and a reception hall. Getting to nearby attractions is a breeze with the area shuttle (surcharge) that operates within 30 kilometers.
Satisfy your appetite for lunch or dinner at the hotel's restaurant, The Shii Kitchen, or stay in and take advantage of the room service (during limited hours). Wrap up your day with a drink at the bar/lounge.
Featured amenities include complimentary wired internet access, a 24-hour business center, and dry cleaning/laundry services. Planning an event in Hanoi? This hotel has 538 square feet (50 square meters) of space consisting of a conference center and meeting rooms. For a surcharge, guests may use a roundtrip airport shuttle (available 24 hours) and a cruise ship terminal shuttle.
The Shii Kitchen - This buffet restaurant serves breakfast, lunch, and dinner.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • No on-site parking available
  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge) up to 30 kilometres
  • 24-hour train station pick-up and drop-off shuttle (surcharge)
  • Train station shuttle on request
  • Cruise terminal shuttle (surcharge)
  • Shopping centre shuttle (surcharge)

Food and drink

  • A bar/lounge
  • A restaurant

Restaurants on site

  • The Shii Kitchen

Things to do

  • 24-hour gym
  • Full-service spa

Family friendly

  • Dining table
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Conference centre (538 square foot of space)
  • Meeting room

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Spa open daily
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Accessible train station shuttle
  • Lift (100 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas (fines apply)
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bidet
  • Designer toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with cable channels

Food and drink

  • Dining table
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Tea bags/instant coffee

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 2 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the cruise terminal and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for VND 700000.0 per day

Payment types

Important information

Optional extras

  • Airport shuttle fee: VND 500000 per vehicle (one-way, maximum occupancy 3)
  • Airport shuttle fee per child: VND 500000 (one-way), (up to 18 years old)
  • Rollaway bed fee: VND 700000.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
A car is recommended for transportation to and from this property

Property is also known as

Grand Cititel Hotel
Grand Cititel Hanoi
Grand Cititel
Cititel Hanoi & Spa Hanoi
Grand Cititel Hanoi Hotel
Grand Cititel Hanoi Hotel Spa
Grand Cititel Hanoi Hotel & Spa Hotel
Grand Cititel Hanoi Hotel & Spa Hanoi
Grand Cititel Hanoi Hotel & Spa Hotel Hanoi

Grand Cititel Hanoi Hotel & Spa Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 309 out of 394 reviews
Rating 8 - Good. 59 out of 394 reviews
Rating 6 - Okay. 18 out of 394 reviews
Rating 4 - Poor. 2 out of 394 reviews
Rating 2 - Terrible. 6 out of 394 reviews

9.6/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and friendly
Stayed 3 nights in Mar 2026

10/10 Excellent

Jenny

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean room, courteous staff, good breakfast, and safe location
Stayed 5 nights in Jan 2026

10/10 Excellent

matthew

Liked: Cleanliness, staff & service, amenities
Great staff, Thomas. Lisa, ivy, Toni and Bryan. I would stay again
Stayed 3 nights in Jan 2026

10/10 Excellent

Mallory

Liked: Cleanliness, staff & service, amenities
Comfortable room, helpful staff, nice breakfast.
Stayed 2 nights in Jan 2026

10/10 Excellent

Hyowon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was small and the shower room and toilet doors were opening to the room touching the floor, making water come to the room's floor. It was not a big problem and not a maintenance issue but how the room was built/designed. Otherwise, service was great - staff were all very helpful and kind; location was very convenient (5 minute walk to the lake, to cathedral, to Circle K (24 hour convenience store), to banh mi stores, to a number of local cafes. We are happy with our stay at Grand Cititel Hotel.
Stayed 4 nights in Dec 2025

10/10 Excellent

maggie, seattle

Stayed 2 nights in Jan 2026

6/10 Okay

Jyotindrakumar, Highlands Ranch

Travelled with family
Liked: Staff & service
The rooms are small .Bethrooms are tiny. Even with available rooms could not check in until after 1pm. Breakfast had not signs for allergies and vegetarian food.
Stayed 1 night in Dec 2025

10/10 Excellent

Mustafa yalcin, Mugla

Liked: Cleanliness, amenities, property conditions & facilities
ok
Stayed 3 nights in Dec 2025

10/10 Excellent

PAU

Stayed 1 night in Dec 2025

6/10 Okay

David

Travelled with family
Liked: Cleanliness
Good location and great friendly staff to meet with. The breakfast was pretty good as well. However, I was quite disappointed that the Luxury Studio Suite (the most expensive room on the property) didn’t have a window in the room.
Stayed 4 nights in Nov 2025

6/10 Okay

Daphne, rowland heights

Travelled with partner
Disliked: Amenities, property conditions & facilities
Smell and small
Stayed 3 nights in Nov 2025

10/10 Excellent

Michael

Stayed 2 nights in Nov 2025

10/10 Excellent

Dorota

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was good. Very nice service, friendly.
Stayed 4 nights in Oct 2025

10/10 Excellent

Kali

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

10/10 Excellent

ILYA, Victoria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel will outstanding buffet breakfast. Close to all the attractions, yet pretty quiet once you are inside.
Stayed 3 nights in Oct 2025

10/10 Excellent

Satoko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located in the heart of Hanoi! The location is great and makes it easy to get anywhere. The room is nice and comfortable with everything you need, and the young staff are very friendly.
Stayed 1 night in Oct 2025

10/10 Excellent

Tu

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 1 night in Oct 2025

10/10 Excellent

Sinead

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff, quiet rooms
Stayed 1 night in Oct 2025

10/10 Excellent

Sinead

Stayed 3 nights in Oct 2025

10/10 Excellent

Daniel Alberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is no words to describe the staff professionalism, attitude and amazing service!! Indeed it exceeded by far our expectations. Special thanks to Lisa at the front desk, Quan Dinh the tour specialist and a friendly hug to Leu which served us amazing Negronis at the rooftop bar!
Stayed 5 nights in Sep 2025

10/10 Excellent

Huan, Alexandria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best value. Room is clean and efficient. Staff are friendly and helpful.
Stayed 2 nights in Sep 2025

10/10 Excellent

Ronald, Baltimore

Stayed 1 night in Aug 2025

10/10 Excellent

geoff

Stayed 1 night in Aug 2025

10/10 Excellent

Nadimul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In New York, this would be 1-2k/night. Beautiful hotel, great rooftop, awesome staff, decent buffet.
Stayed 1 night in Jun 2025

10/10 Excellent

Henry

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 4 nights in Aug 2025