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Candlewood Suites Hartford Downtown by IHG

2.5 star property

Photo gallery for Candlewood Suites Hartford Downtown by IHG

Exterior
Property amenity
Premium bedding, pillow-top beds, desk, laptop workspace
Interior
Room amenity

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Kitchen
  • Gym
  • 24/7 front desk
  • Laundry
  • Air conditioning

Explore the area

View map
370 Market Street, Hartford, CT, 06120
  • Place, Xfinity Theatre
    ‪13 min walk‬
  • Place, PeoplesBank Arena
    ‪13 min walk‬
  • Place, Connecticut Convention Center
    ‪14 min walk‬
  • Airport, Hartford, CT (BDL-Bradley Intl.)
    ‪17 min drive‬

Room options

View all photos for Studio Suite

Premium bedding, pillow-top beds, desk, laptop workspace

Studio Suite

10.0 out of 10
Exceptional
(5 reviews)
  • Sleeps 2
  • 1 Twin Bed

View all photos for Studio Suite, 1 King Bed

Premium bedding, pillow-top beds, desk, laptop workspace

Studio Suite, 1 King Bed

8.6 out of 10
Excellent
(41 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 2 Queen Beds, Accessible (Accessible Tub)

Room amenity

Studio Suite, 2 Queen Beds, Accessible (Accessible Tub)

8.4 out of 10
Very good
(6 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio Suite, 2 Queen Beds, Accessible (Communication Accessible)

Room amenity

Studio Suite, 2 Queen Beds, Accessible (Communication Accessible)

8.8 out of 10
Excellent
(9 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio Suite, 2 Queen Beds

Premium bedding, pillow-top beds, desk, laptop workspace

Studio Suite, 2 Queen Beds

7.8 out of 10
Good
(18 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio, 1 King Bed, Accessible (Accessible Tub)

Room amenity

Studio, 1 King Bed, Accessible (Accessible Tub)

9.6 out of 10
Exceptional
(5 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom

Suite, 1 Bedroom

8.0 out of 10
Very good
(6 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

Room amenity

Room, 1 King Bed, Accessible (Roll-In Shower)

  • Sleeps 4
  • 1 King Bed

View all photos for Studio Suite, 2 Queen Beds, Accessible (Accessible Tub)

Room amenity

Studio Suite, 2 Queen Beds, Accessible (Accessible Tub)

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio Suite, 1 King Bed, Accessible (Accessible Tub)

Room amenity

Studio Suite, 1 King Bed, Accessible (Accessible Tub)

9.0 out of 10
Wonderful
(4 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Room amenity

Suite, 1 Bedroom

  • Sleeps 4
  • 1 King Bed

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About the area

Hartford

With a stay at Candlewood Suites Hartford Downtown by IHG, you'll be centrally located in Hartford, within a 5-minute drive of Connecticut Convention Center and Xfinity Theatre. .This hotel is 0.2 mi (0.3 km) from Riverside Park and 0.2 mi (0.3 km) from Dunkin' Donuts Park.

What's nearby

  • Dunkin' Donuts Park - 5 min walk - 0.5 km
  • Xfinity Theatre - 13 min walk - 1.1 km
  • PeoplesBank Arena - 13 min walk - 1.1 km
  • Connecticut Convention Center - 14 min walk - 1.2 km
  • Bushnell Park - 14 min walk - 1.2 km

Getting around

  • Hartford Union Station - 16 min walk
  • Bradley Intl. Airport (BDL) - 21 min drive

Restaurants

  • ‪SUBWAY - ‬10 min walk
  • ‪Pietro's Pizza - ‬8 min walk
  • ‪Semilla Cafe + Studio - ‬7 min walk
  • ‪Sorella - ‬14 min walk
  • ‪The Place 2 Be - ‬10 min walk

About this property

Candlewood Suites Hartford Downtown by IHG

Hotel with free parking, near Xfinity Theatre
Candlewood Suites Hartford Downtown by IHG offers 81 air-conditioned accommodations with coffee/tea makers and hair dryers. Pillowtop beds feature premium bedding. A pillow menu is available. 42-inch flat-screen televisions come with premium satellite channels. Kitchens offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils.

This Hartford hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided weekly.

Recreational amenities at the hotel include a fitness center.
Make yourself at home in one of the 81 air-conditioned rooms featuring kitchens with full-sized refrigerators/freezers and stovetops. Your pillowtop bed comes with premium bedding. Wired and wireless internet access is complimentary, while 42-inch flat-screen televisions with satellite programming provide entertainment. Conveniences include desks and microwaves, as well as phones with free local calls.
Enjoy the recreation opportunities such as a fitness center or make use of other amenities including complimentary wireless internet access.
Grab a bite from the snack bar/deli serving guests of Candlewood Suites Hartford Downtown by IHG.
Featured amenities include complimentary wired internet access, a 24-hour business center, and dry cleaning/laundry services. Planning an event in Hartford? This hotel has 650 square feet (60 square meters) of space consisting of conference space and a meeting room. Free self parking is available onsite.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Limited on-site parking (max 1 space per unit)

Food and drink

  • Snack bar/deli

Things to do

  • Gym

Family friendly

  • In-room cot
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (weekly)
  • Multilingual staff

Business services

  • 24-hour business centre
  • 650 square feet of conference space
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible registration desk

More

  • 8 floors
  • Built in 2017
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchen
  • Microwave

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75.00 per pet, per stay
Service animals are welcome, and are exempt from fees
Up to 80 lbs per pet
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A damage deposit of USD 100.00 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 75.00 per pet, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Candlewood Suites Hartford Downtown Hotel
Candlewood Suites Hartford
Candlewood Suites Hartford Downtown
Candlewood Suites Hartford Downtown by IHG Hotel
Candlewood Suites Hartford Downtown an IHG Hotel
Candlewood Suites Hartford Downtown by IHG Hartford
Candlewood Suites Hartford Downtown by IHG Hotel Hartford

Reviews

Candlewood Suites Hartford Downtown by IHG Reviews

8.0

Very good

8.4/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness
Rating 10 - Excellent. 398 out of 887 reviews
Rating 8 - Good. 251 out of 887 reviews
Rating 6 - Okay. 120 out of 887 reviews
Rating 4 - Poor. 54 out of 887 reviews
Rating 2 - Terrible. 64 out of 887 reviews

Reviews

10/10 Excellent

Sabrina

Stayed 1 night in Jun 2025

4/10 Poor

John

Business traveller
Disliked: Cleanliness, property conditions & facilities
When I got out of my uber I smelled the stench of weed. When I went into the hotel it got stronger. When I went to my floor it smelled like bacon on eggs (at 10pm). When I entered my room, it was a bit of a mix of bacon and eggs and weed. Stains on the sheets. Bugs in the bathroom. Ick.
Stayed 1 night in Aug 2025

8/10 Good

Matthew

Stayed 1 night in Aug 2025

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel for concert at Xfinity Theatre
Stayed 1 night in Aug 2025

8/10 Good

melanie

Liked: Staff & service
Stayed 3 nights in Jun 2025

6/10 Okay

Marissa

Travelled with group
Liked: Property conditions & facilities
Disliked: Cleanliness
I booked last minute and I got the last room available but I wasn't a bad room i saw a few bugs and I found a roach under the sink but no bed bugs which is a plus
Stayed 1 night in Jul 2025

10/10 Excellent

Tristan

Stayed 1 night in Jul 2025

8/10 Good

Kristi

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right off the highway and easy walk to the Xfinity Theatre for a show!
Stayed 1 night in Jul 2025

10/10 Excellent

Fred

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Jul 2025

8/10 Good

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super nice. Our room was very clean and comfortable. Being only a 10 minute walk to the Xfinity Center made it even better. We didn't have to worry about parking for the concert that we attended. We'd definitely stay again!
Stayed 1 night in Jul 2025

6/10 Okay

Ripley

Stayed 1 night in Jul 2025

10/10 Excellent

Ismael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2025

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were in town for a convention and this hotel was only a 15 minute walk from the venue, it's in a great location just off the highway and in Hartford there are scooters on every corner so it seemed like we were just next door to our event. The staff was very friendly and accommodating, arrived early and was allowed in on an early arrival fee which was worth it considering the long drive we had, we just wanted to relax a bit. The room was very clean and AC was set before we got there, so it was nice and cool after the hot car ride. There isnt advertisement for a pool, but there's a pool! I did let the staff know about there not being any advertisement for it, next time I'll be prepared! We will definitely be staying here again in the future. :)
Stayed 2 nights in Jul 2025

10/10 Excellent

Jeremy

Stayed 3 nights in Jul 2025

4/10 Poor

Siphiwinhlanhla

Stayed 2 nights in Jul 2025

8/10 Good

Shakira

Musty smell in the room.
Stayed 1 night in Jul 2025

10/10 Excellent

David

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Walking distance to the Yard Goats game and a pool! Great stay for our family!
Stayed 1 night in Apr 2025

10/10 Excellent

Owen

Stayed 1 night in Jun 2025

10/10 Excellent

Erick

Stayed 2 nights in Jul 2025

10/10 Excellent

Tara

Stayed 1 night in Mar 2025

4/10 Poor

Joy

Travelled with family
Disliked: Property conditions & facilities
Bad odor.
Stayed 2 nights in Jun 2025

8/10 Good

Jonathan

Travelled with group
Awesome proximity to Dunkin Stadium. If you want to be close to the Yad Goats ballpark, this is a good option. We could see the park about an 1/8 of a mile away!
Stayed 1 night in Jun 2025

6/10 Okay

Edgardo, Strongsville

Disliked: Amenities
Area was a bit dirty. Did not like the idea that one has to pay an additional $50 to check in 2 hours early.
Stayed 1 night in Jul 2025

2/10 Terrible

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Would not recommend

This hotel is unsafe. The glass-covered welcome desk was an immediate red flag, suggesting a dangerous area. Within an hour, people were pounding on my car windows, forcing me to leave. The hotel refused a refund, doubling the cost of my Hartford trip. My attempts to contact management (messages, calls, and chats with IHG) were all unsuccessful. Lack of parking lot security further highlights the hotel's disregard for guest safety.
Stayed 3 nights in Apr 2025