See all properties
Save

One&Only Cape Town

5.0 star property

Photo gallery for One&Only Cape Town

2 restaurants, breakfast, lunch, dinner served; local cuisine
Creator video - submitted by fbn magazine
Grand Suite, 1 Bedroom, Marina View | Mountain view
Garden
Meeting facility

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Hot tub
  • Pool
  • Bar
  • Gym
  • Spa

Explore the area

View map
Dock Road, V & A Waterfront, Cape Town, Western Cape, 8002
  • Place, Two Oceans Aquarium
    ‪1 min walk‬
  • Place, The Watershed
    ‪3 min walk‬
  • Place, Cape Town Stadium
    ‪8 min walk‬
  • Airport, Cape Town (CPT-Cape Town Intl.)
    ‪17 min drive‬

Room options

View all photos for Marina Harbour Queen Room

Premium bedding, down duvets, pillow-top beds, free minibar items

Marina Harbour Queen Room

  • Sleeps 3

View all photos for Marina Mountain View King Room

Premium bedding, down duvets, pillow-top beds, free minibar items

Marina Mountain View King Room

  • Sleeps 2

View all photos for Marina Table Mountain Queen Room

Premium bedding, down duvets, pillow-top beds, free minibar items

Marina Table Mountain Queen Room

  • Sleeps 3

View all photos for Premier Marina King Room With Table Mountain View

Premium bedding, down duvets, pillow-top beds, free minibar items

Premier Marina King Room With Table Mountain View

  • Sleeps 2

View all photos for Premier Marina Double Queen Room with Table Mountain View

Premium bedding, down duvets, pillow-top beds, free minibar items

Premier Marina Double Queen Room with Table Mountain View

  • Sleeps 3

View all photos for Island Superior King Room

Premium bedding, down duvets, pillow-top beds, free minibar items

Island Superior King Room

  • Sleeps 2

View all photos for One Bedroom Marina Suite

Premium bedding, down duvets, pillow-top beds, free minibar items

One Bedroom Marina Suite

  • Sleeps 2

View all photos for One Bedroom Island Suite

Premium bedding, down duvets, pillow-top beds, free minibar items

One Bedroom Island Suite

  • Sleeps 2

View all photos for Grand One Bedroom Island Suite

Premium bedding, down duvets, pillow-top beds, free minibar items

Grand One Bedroom Island Suite

  • Sleeps 2

View all photos for Grand One Bedroom Marina Suite

Premium bedding, down duvets, pillow-top beds, free minibar items

Grand One Bedroom Marina Suite

  • Sleeps 2

View all photos for Marina Harbour King Room

Premium bedding, down duvets, pillow-top beds, free minibar items

Marina Harbour King Room

  • Sleeps 2

View all photos for Family Suite, 2 Bedrooms

Premium bedding, down duvets, pillow-top beds, free minibar items

Family Suite, 2 Bedrooms

  • 218 sq m
  • Mountain view
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed

View all photos for Suite, 1 Bedroom, Marina View

Suite, 1 Bedroom, Marina View

Suite, 1 Bedroom, Marina View

  • 123 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite

Presidential Suite

Presidential Suite

  • 383 sq m
  • Mountain view
  • Sleeps 4
  • 2 King Beds

View all photos for Room, 1 King Bed, Mountain View (Marina)

Room, 1 King Bed, Mountain View (Marina)

Room, 1 King Bed, Mountain View (Marina)

  • 63 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Table Mountain)

Suite (Table Mountain)

Suite (Table Mountain)

  • 316 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Harbour View (Marina)

Room, 1 King Bed, Harbour View (Marina)

Room, 1 King Bed, Harbour View (Marina)

10.0 out of 10
Exceptional
(1 review)
  • 63 sq m
  • Harbor view
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Room, 1 King Bed, Mountain View (Marina)

Premier Room, 1 King Bed, Mountain View (Marina)

Premier Room, 1 King Bed, Mountain View (Marina)

  • 63 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Suite, 2 Bedrooms (Island)

Premium bedding, down duvets, pillow-top beds, free minibar items

Family Suite, 2 Bedrooms (Island)

  • 254 sq m
  • Canal view
  • Sleeps 6
  • 2 King Beds

View all photos for Suite, 1 Bedroom (Island)

Suite, 1 Bedroom (Island)

Suite, 1 Bedroom (Island)

  • 113 sq m
  • Canal view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Mountain View (Marina)

Premium bedding, down duvets, pillow-top beds, free minibar items

Room, 2 Queen Beds, Mountain View (Marina)

  • 63 sq m
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed (Island)

Superior Room, 1 King Bed (Island)

Superior Room, 1 King Bed (Island)

  • 73 sq m
  • Canal view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds (Island)

Premium bedding, down duvets, pillow-top beds, free minibar items

Superior Room, 2 Queen Beds (Island)

  • 73 sq m
  • Canal view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Grand Suite, 1 Bedroom, Marina View

Premium bedding, down duvets, pillow-top beds, free minibar items

Grand Suite, 1 Bedroom, Marina View

  • 155 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Room, 2 Queen Beds, Mountain View (Marina)

Premium bedding, down duvets, pillow-top beds, free minibar items

Premier Room, 2 Queen Beds, Mountain View (Marina)

  • 61 sq m
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Harbour View (Marina)

Room, 2 Queen Beds, Harbour View (Marina)

Room, 2 Queen Beds, Harbour View (Marina)

  • 63 sq m
  • Harbor view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Suite, 2 Bedrooms (Premiere)

Premium bedding, down duvets, pillow-top beds, free minibar items

Family Suite, 2 Bedrooms (Premiere)

  • 218 sq m
  • Mountain view
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed

View all photos for Grand Suite, 1 Bedroom (Island)

Premium bedding, down duvets, pillow-top beds, free minibar items

Grand Suite, 1 Bedroom (Island)

  • 181 sq m
  • Canal view
  • Sleeps 3
  • 1 King Bed

View all photos for Penthouse (Lion's Head)

View from room

Penthouse (Lion's Head)

  • Mountain view
  • Sleeps 8
  • 4 King Beds

View all photos for Premier Two-Bedroom Family Suite

Premium bedding, down duvets, pillow-top beds, free minibar items

Premier Two-Bedroom Family Suite

  • Sleeps 4

View all photos for Island Two-Bedroom Family Suite

Premium bedding, down duvets, pillow-top beds, free minibar items

Island Two-Bedroom Family Suite

  • Sleeps 4

View all photos for Family Two-Bedroom Suite

Premium bedding, down duvets, pillow-top beds, free minibar items

Family Two-Bedroom Suite

  • Sleeps 4

View all photos for Island Superior Double Queen Room

Premium bedding, down duvets, pillow-top beds, free minibar items

Island Superior Double Queen Room

  • Sleeps 3

Accessible Marina Mountain King Room

  • Sleeps 3

Table Mountain Suite

  • Sleeps 2

Presidential Suite

  • Sleeps 4

Penthouse (Lion's Head)

  • Sleeps 8

Similar properties

Exterior
Cape Grace, A Fairmont Managed Hotel
  • Pool
  • Breakfast included
  • Spa
  • Kids pool
4.9 out of 5, Exceptional, 146 reviews
The price is NZ$2,531
includes taxes & fees
6 Jan - 7 Jan 2026
Cape Grace, A Fairmont Managed Hotel

About the area

Cape Town

With a stay at One&Only Cape Town, you'll be centrally located in Cape Town, within a 5-minute drive of Cape Town International Convention Centre and Cape Town Stadium. .This family-friendly hotel is 1.2 mi (2 km) from Long Street and 4.7 mi (7.6 km) from Table Mountain.

What's nearby

  • Two Oceans Aquarium - 1 min walk - 0.0 km
  • The Watershed - 3 min walk - 0.3 km
  • Zeitz Museum of Contemporary Art Africa - 8 min walk - 0.7 km
  • Cape Town Stadium - 8 min walk - 0.7 km
  • Long Street - 17 min walk - 1.5 km

Getting around

  • Cape Town Station - 8 min drive
  • Esplanade Station - 8 min drive
  • Cape Town Intl. Airport (CPT) - 20 min drive

Restaurants

  • ‪Cooked - ‬2 min walk
  • ‪Nobu - The One&Only Cape Town - ‬1 min walk
  • ‪Native Coffee Roasters - ‬5 min walk
  • ‪Lievita - ‬10 min walk
  • ‪ROOI - ‬1 min walk

About this property

One&Only Cape Town

Luxury hotel with 2 restaurants and a full-service spa
One&Only Cape Town offers 131 accommodations with iPod docking stations and minibars (stocked with some free items). Rooms open to balconies. Pillowtop beds feature down comforters and premium bedding. A pillow menu is available. 42-inch LCD televisions come with premium satellite channels. Refrigerators and espresso makers are provided. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries.

This Cape Town hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and complimentary bottled water. In-room massages, hypo-allergenic bedding, and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

An outdoor pool and a hot tub are on site. Other recreational amenities include a sauna and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

One and Only Spa has 12 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a hot tub, and a steam room. Children under 16 years old are not allowed in the spa without adult supervision. Guests under 12 years old are not allowed in the spa. There are hot springs/mineral springs on site.
Make yourself at home in one of the 131 guestrooms featuring refrigerators and iPod docking stations. Your pillowtop bed comes with down comforters and premium bedding. Rooms have private balconies. 42-inch LCD televisions with satellite programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with separate bathtubs and showers feature deep soaking bathtubs and rainfall showerheads.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find an outdoor pool, a hot tub, and a sauna. This hotel also features complimentary wireless internet access, concierge services, and babysitting (surcharge).
Enjoy local cuisine at Rooi, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. A complimentary buffet breakfast is served daily from 6:30 AM to 11:00 AM.
Featured amenities include a business center, limo/town car service, and complimentary newspapers in the lobby. Planning an event in Cape Town? This hotel has 3927 square feet (365 square meters) of space consisting of conference space and 2 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
A complimentary buffet breakfast is served each morning between 6:30 AM and 11:00 AM.
Rooi - This restaurant specializes in local cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.
Nobu - This restaurant specializes in Japanese cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open select days.
Isola - This poolside restaurant serves lunch, dinner, and light fare. Open daily.
Vista Bar and Lounge - This lobby lounge serves brunch, lunch, and dinner. A children's menu is available. Open daily.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle on request for a surcharge
  • Limo/town car service
  • Free secured, covered self parking on site
  • Free secured, covered valet parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 11:00 AM
  • 2 restaurants
  • A bar/lounge
  • A poolside bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Isola
  • Nobu
  • Rooi
  • Vista Bar and Lounge

Things to do

  • 24-hour gym
  • Arcade/game room
  • Art gallery
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Hot tub
  • Outdoor pool
  • Outdoor pool (guest access)
  • Playground
  • Sauna
  • Steam room
  • Yoga classes

Family friendly

  • Arcade/game room
  • Children's games
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • In-room babysitting
  • In-room cot
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Trampoline

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 2 meeting rooms
  • 3,927 square feet of conference space
  • Business centre

Outdoors

  • Garden
  • On the waterfront
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 12 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hot/mineral springs
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Sauna
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-width doorways

More

  • 2 buildings
  • 5 floors
  • Ballroom
  • Banquet hall
  • Built in 2009
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Children's slippers
  • Deep soaking bathtub
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium satellite channels
  • IPod dock

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free minibar (limited items)
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests will receive an email within 2 weeks before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Airport shuttle fee: ZAR 1250 per vehicle (one-way, maximum occupancy 2)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
Guests under 12 years old are not allowed in the spa, and guests under 16 years old are only allowed with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Quality Graded by the Tourism Grading Council of South Africa (TGCSA) – South Africa's official quality assurance organization.

Property is also known as

One&Only Cape Town
One&Only Hotel
One&Only Hotel Cape Town
One And Only Cape Town
One&Only Cape Town Hotel Cape Town Central
One&Only Cape Town South Africa
One&Only Cape Town Hotel
One And Only Cape Town
One&Only Cape Town South Africa
One Only Cape Town
One&Only Cape Town Hotel
One&Only Cape Town Cape Town
One&Only Cape Town Hotel Cape Town

One&Only Cape Town Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 311 out of 370 reviews
Rating 8 - Good. 43 out of 370 reviews
Rating 6 - Okay. 6 out of 370 reviews
Rating 4 - Poor. 6 out of 370 reviews
Rating 2 - Terrible. 4 out of 370 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Batia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2025

10/10 Excellent

Alejandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2025

10/10 Excellent

Sukhpreet

Stayed 2 nights in Aug 2025

8/10 Good

Suzie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall service was enthusiastic and friendly. Breakfast was excellent but had a disappointing meal at Nobu. Facilities showing its age and could do with an update. Neighborhood was safe and nice restaurants within walking distance. There are probably better options at this price point.
Stayed 4 nights in Jun 2025

10/10 Excellent

Sheena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Breathtaking view of Table Mountain and excellent

Excellent service. Beautiful view of Table Mountain from the room. Nice bar. Wonderful breakfast. The gym was well equipped. Decent bar too with some live music.
Stayed 4 nights in Jun 2025

10/10 Excellent

Brannon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was amazing. They are friendly, made my kids feel at home. Kids Club was awesome. They accommodated all of my needs.
Stayed 4 nights in Jun 2025

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was amazing
Stayed 4 nights in May 2025

10/10 Excellent

Alka

Travelled with family
Liked: Cleanliness, property conditions & facilities
Beautiful property
Stayed 4 nights in May 2025

10/10 Excellent

FADEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best Hotel in Capetown

Stayed 5 nights in Apr 2025

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2025

10/10 Excellent

Juan, Miami

Stayed 1 night in Mar 2025

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2025

8/10 Good

Osama

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our island room in the ground floor did not have a proper view. Room was nice and clean. Service was Super. breakfast was outstanding.
Stayed 3 nights in Feb 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A great stay.

We enjoyed our 4 night stay here. A lovely hotel with fantastic outside space. A great swimming pool. Wonderful staff. We will return one day!
Stayed 4 nights in Jan 2025

10/10 Excellent

Rachel

Stayed 4 nights in Jan 2025

10/10 Excellent

Hannah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A real treat

Excellent stay at the One and Only. Staff all were all very friendly and helpful, luxurious room with stunning view of table mountain, breakfasts were a particularly excellent experience. Great location a short stroll from the waterfront.
Stayed 4 nights in Jan 2025

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was great breakfast lots if choice
Stayed 1 night in Jan 2025

10/10 Excellent

Kim

Stayed 4 nights in Dec 2024

10/10 Excellent

Peyman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2024

6/10 Okay

Joseph, Fort Myers

Liked: Cleanliness, staff & service
I felt like this property is not comparable to other one and only. It will not meet your expectations of having stayed at another one of their properties.
Stayed 2 nights in Oct 2024

10/10 Excellent

Dr Yunus

Liked: Cleanliness, staff & service
Room was clean but breakfast was very disappointing and lacked variety to cater for different palates. Sad breakfast
Stayed 1 night in Sep 2024

10/10 Excellent

Richard

Stayed 3 nights in Aug 2024

10/10 Excellent

Gaby, New York

Stayed 1 night in Jul 2024

4/10 Poor

Ermelinda

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Very overrated and extra charges for the texting service they offer, without telling you. After how much they charge for the room??? Will not be back.
Stayed 3 nights in Mar 2024

8/10 Good

Rita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself is great but the room service staff was comically bad. Orders would take longer than one hour to arrive, items were ALWAYS missing. One time they called us at 1:30am to confirm our breakfast order (waking us up!) and then still got the order wrong 😂 really odd in a 5 star hotel.
Stayed 3 nights in May 2024