8/10 Good
Jan
2 May 2025
Liked: Property conditions & facilities, room comfort
Eat sleep and chase your breakfast
The room was spacious and had a lovely view of the river and gardens,The receptionist on our arrival was very friendly and informative, giving us some useful advice about the area, that we acted upon. We only stayed one night here and we booked an evening meal as well as breakfast. The room was nicely decorated and had a large comfy bed with pillows that were soft and fresh. Our evening meal was enjoyable but we had to wait a while to get our food and drink order as there was some inexperienced staff serving at the tables. The wine served was of good quality, but unfortunately it was poured into thick basic wine glasses which was disappointing and ruined the experience. Unfortunately Breakfast was a let-down to say the least, basically as we had to make the most of what remained available. Even though we arrived for our breakfast half an hour before service finished, the coffee machine had over-heated and we had to make drinks with instant coffee, although we had no cups or mugs to use. Similarly, there were no breakfast plates or cereal bowls when we approached the buffet. We were met with the comment 'we are short-staffed this morning', no apologies were received during our time in the breakfast area. Plus there was no or little fresh juices, as well as the milk dispenser was near the bottom level and had to be tipped to get a few dribbles. Overall this was very disappointing and made our experience more of a chore than a pleasure. We expect better from Bespoke Hotels.
Jan
Stayed 1 night in Apr 2025
