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The Willows Hotel

3.0 star property

Photo gallery for The Willows Hotel

Premium bedding, minibar, desk, blackout curtains
Lobby
Lobby sitting area
Dining
Front of property

Reviews

8.4 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Air conditioning
  • Free WiFi

Explore the area

View map
555 W Surf St, Chicago, IL, 60657
  • Place, Lincoln Park Zoo
    ‪19 min walk‬
  • Place, Wrigley Field
    ‪3 min drive‬
  • Place, Michigan Avenue
    ‪5 min drive‬
  • Airport, Chicago, IL (ORD-O'Hare Intl.)
    ‪23 min drive‬

Room options

View all photos for Deluxe Room, 2 Queen Beds

Premium bedding, minibar, desk, blackout curtains

Deluxe Room, 2 Queen Beds

9.0 out of 10
Wonderful
(8 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Room, 1 King Bed

Premium bedding, minibar, desk, blackout curtains

Executive Room, 1 King Bed

  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed (Small)

Premium bedding, minibar, desk, blackout curtains

Room, 1 Queen Bed (Small)

7.8 out of 10
Good
(6 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed

Premium bedding, minibar, desk, blackout curtains

Standard Room, 1 Queen Bed

8.4 out of 10
Very good
(5 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

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About the area

Chicago

With a stay at The Willows Hotel in Chicago (Lakeview), you'll be within a 5-minute drive of Lake Michigan and Wrigley Field. .This boutique hotel is 2.8 mi (4.5 km) from Michigan Avenue and 3.8 mi (6.2 km) from Chicago Riverwalk.

What's nearby

  • DePaul University-Lincoln Park - 16 min walk - 1.4 km
  • Lincoln Park Zoo - 19 min walk - 1.6 km
  • Wrigley Field - 3 min drive - 2.2 km
  • Michigan Avenue - 5 min drive - 4.9 km
  • Navy Pier - 9 min drive - 7.7 km

Getting around

  • Chicago Clybourn Station - 4 min drive
  • Diversy Station - 11 min walk
  • Chicago O'Hare Intl. Airport (ORD) - 37 min drive

Restaurants

  • ‪Duke Of Perth - ‬3 min walk
  • ‪Chipotle Mexican Grill - ‬3 min walk
  • ‪Cesar's Killer Margaritas - ‬3 min walk
  • ‪The Crepe Shop - ‬3 min walk
  • ‪Le Petit Marcel - ‬2 min walk

About this property

The Willows Hotel

Hotel with a 24-hour front desk, near Lake Michigan
The Willows Hotel offers 55 accommodations with minibars and bathrobes. Beds feature premium bedding. Flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

The recreational activities listed below are available either on site or nearby; fees may apply.
Make yourself at home in one of the 55 guestrooms featuring refrigerators and minibars. Flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include desks and irons/ironing boards, as well as phones with free local calls.
Make use of convenient amenities such as complimentary wireless internet access, concierge services, and a fireplace in the lobby. Additional features at this hotel include complimentary use of a nearby fitness facility and a vending machine.
Featured amenities include a 24-hour front desk, luggage storage, and a safe deposit box at the front desk.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (USD 26 per day)

Food and drink

  • Coffee and tea in common areas

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (on request)

Accessibility

  • Lift

More

  • 1 building
  • 4 floors
  • Built in 1906
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Nearby parking fee: USD 26 per day (300 ft away)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector and a first aid kit

Property is also known as

Hotel Willows
Willows Chicago
Willows Hotel
Willows Hotel Chicago
The Willows Hotel Hotel
The Willows Hotel Chicago
The Willows Hotel Hotel Chicago

Reviews

The Willows Hotel Reviews

8.4

Very good

8.6/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness
Rating 10 - Excellent. 513 out of 1001 reviews
Rating 8 - Good. 263 out of 1001 reviews
Rating 6 - Okay. 128 out of 1001 reviews
Rating 4 - Poor. 70 out of 1001 reviews
Rating 2 - Terrible. 27 out of 1001 reviews

Reviews

10/10 Excellent

jim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

4/10 Poor

Risa

Travelled with family
Disliked: Property conditions & facilities, room comfort

Pitiful stay

The hotel rooms were old and very small bathrooms. No room at all in the bathroom to turn around. Every time we get back to the hotel never any water. The evening guy had zero customer service and no attention to detail. The rooms were musty ! Great location poor quality and not even close to a updated hotel.
Stayed 5 nights in Aug 2025

8/10 Good

Thera

Travelled with group
Liked: Cleanliness, staff & service
Check in was great. The lobby was super cute. This is a very old building. There have been updates but the bathrooms are still dated. Walking in your room was muggy and stale. We turned up the window unit. When we got back it was better but still not great. The location was amazing. Lots of great restaurants in walkable distance. For the price I thought it was a good value.
Stayed 1 night in Jul 2025

8/10 Good

Barbara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Air conditioner ver noisy- kept cutting out then restarting
Stayed 1 night in Jun 2025

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Juanarmondo

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

6/10 Okay

Carter

Stayed 2 nights in Jul 2025

10/10 Excellent

Francis

Stayed 3 nights in Jul 2025

10/10 Excellent

Omar

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Jul 2025

8/10 Good

Jimmy C

Stayed 4 nights in Jul 2025

6/10 Okay

Kevin

Disliked: Amenities
Stayed 3 nights in Jul 2025

10/10 Excellent

Clinton, Shepherdsville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would definitely stay here again if coming to Chicago but not staying downtown. Close to Lake Michigan and plenty of dining options. Area around hotel was quiet and safe.
Stayed 2 nights in Jul 2025

10/10 Excellent

Bianca

Liked: Cleanliness, staff & service
Loved it! Close to wrigley!
Stayed 1 night in Jul 2025

4/10 Poor

RON

Liked: Staff & service
Disliked: Property conditions & facilities
The age of this facility and what you receive was way below the value of $600/night that I paid. I was actually really shocked, but had limited options to find a place to stay in that area. I will not stay at this property again unless it is more like $150 per night. It is a dated facility, cold coffee and a bit musty because of the old carpet.
Stayed 2 nights in Jul 2025

6/10 Okay

Carrie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was really hot outside and our room was not very cool so we were uncomfortable. Besides that it was a nice stay.
Stayed 2 nights in Jul 2025

10/10 Excellent

Reed

Stayed 2 nights in Jul 2025

10/10 Excellent

Ashley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We loved this historic hotel. The staff was fantastic. It was clean. They had robes and a full and pretty reasonably-priced minibar and snack selection in the room. Our only issue was that the bathroom light was on a motion sensor that was set on a timer for about 3 minutes, so the lights kept going out when we were showering. Walkable to Wrigley. Great neighborhood. We felt safe. We would stay here again!
Stayed 2 nights in Jul 2025

8/10 Good

Cara K

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2025

8/10 Good

Carlos Alberto

Travelled with family
Liked: Cleanliness, staff & service

The stay was very good.

The stay was very good. The hotel is well-maintained and the staff is very attentive. I would stay at The Willows Hotel again. Note: I am waiting a refund of the USD 100.00 deposit paid at check-in.
Stayed 5 nights in Jul 2025

10/10 Excellent

Elias, BELCHERTOWN

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Lively neighborhood.
Stayed 1 night in Jul 2025

8/10 Good

Steve, Danbury

Liked: Cleanliness
Stayed 1 night in Jul 2025

6/10 Okay

Paul

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great spot
Stayed 1 night in Jul 2025

8/10 Good

Lecia

Stayed 1 night in Jun 2025

10/10 Excellent

Esmeralda Duenas

Stayed 3 nights in Jul 2025

10/10 Excellent

Brianna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Thank goodness we found this place!

We had some terrible luck with the hotels we booked on this trip - the first one was out of hot water, and the second one we couldn't even check into because there was no front desk staff and they tried to charge us an additional $130 on arrival thru text. We quickly booked the Willows Hotel at the last minute, and it was a night and day difference. The concierge was waiting for us when we arrived, and helped us get checked in fast and easily. The staff was friendly and the rooms had a lot of space. We were traveling with 2 young children so this was key - they loved it and want to come back to stay. We will definitely stay there again!
Stayed 1 night in Jul 2025