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Ailen Hotel

2.5 star property

Photo gallery for Ailen Hotel

Quadruple Room
Front of property
Lobby
Front of property
Deluxe Double Room

Reviews

8.0 out of 10
Very good

Popular amenities

  • Room service
  • Housekeeping
  • 24/7 front desk
  • Laundry
  • Air conditioning
  • Free WiFi

Explore the area

View map
283/33 Pham Ngu Lao Street, Pham Ngu Lao Ward, District 1, Ho Chi Minh City
  • Place, Pham Ngu Lao Street
    ‪1 min walk‬
  • Place, Bui Vien Walking Street
    ‪2 min walk‬
  • Place, Ben Thanh Market
    ‪12 min walk‬
  • Airport, Ho Chi Minh City (SGN-Tan Son Nhat Intl.)
    ‪9 min drive‬

Room options

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Twin Room

Deluxe Twin Room

Deluxe Twin Room

  • 20 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Quadruple Room

Quadruple Room

Quadruple Room

  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Double Room

Minibar, in-room safe, desk, free WiFi

Deluxe Double Room

  • Sleeps 2

View all photos for Triple Room with City View

Minibar, in-room safe, desk, free WiFi

Triple Room with City View

  • Sleeps 3

View all photos for Quadruple Room

Minibar, in-room safe, desk, free WiFi

Quadruple Room

  • Sleeps 4

View all photos for Triple Room

Triple Room

Triple Room

  • 30 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Queen Bed

View all photos for Family Room

Family Room

Family Room

  • Sleeps 5
  • 1 Twin Bed and 2 Queen Beds

View all photos for Executive Room

Executive Room

Executive Room

  • Sleeps 6
  • 2 Queen Beds and 2 Twin Beds

View all photos for Deluxe Twin Room

Minibar, in-room safe, desk, free WiFi

Deluxe Twin Room

  • Sleeps 2

View all photos for Family Room

Minibar, in-room safe, desk, free WiFi

Family Room

  • Sleeps 5

View all photos for Superior Family Room

Minibar, in-room safe, desk, free WiFi

Superior Family Room

  • Sleeps 6

Executive Room

  • Sleeps 6

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About the area

Ho Chi Minh City

With a stay at Ailen Hotel in Ho Chi Minh City (District 1), you'll be steps from Bui Vien Walking Street and Pham Ngu Lao Street. .This hotel is 0.7 mi (1.1 km) from Ben Thanh Market and 0.8 mi (1.2 km) from Saigon Square.

What's nearby

  • Pham Ngu Lao Street - 1 min walk - 0.0 km
  • Bui Vien Walking Street - 2 min walk - 0.2 km
  • Ben Thanh Market - 12 min walk - 1.0 km
  • Saigon Square - 17 min walk - 1.5 km
  • Dong Khoi Street - 3 min drive - 1.9 km

Getting around

  • Saigon Railway Station - 14 min drive
  • Ga Binh Trieu Station - 27 min drive
  • Tan Son Nhat Intl. Airport (SGN) - 28 min drive

Restaurants

  • ‪Phở Quỳnh - ‬1 min walk
  • ‪Mcdonald's - ‬1 min walk
  • ‪TNR Saigon - ‬1 min walk
  • ‪Quán Nguyệt - ‬1 min walk
  • ‪Burger King - ‬1 min walk

About this property

Ailen Hotel

Hotel with a restaurant, steps from Bui Vien Walking Street
Ailen Hotel offers 11 accommodations with minibars and safes. Smart televisions come with cable channels. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and toothbrushes and toothpaste.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Make yourself at home in one of the 11 guestrooms featuring refrigerators and minibars. Smart televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries. Conveniences include phones, as well as safes and desks.
Take in the views from a terrace and make use of amenities such as complimentary wireless internet access and tour/ticket assistance.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage.
Ailen Hotel has a restaurant on site.
Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • A restaurant

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Terrace

Accessibility

  • No lift

More

  • 1 building
  • 6 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Smart TV with cable channels

Food and drink

  • Minibar
  • Refrigerator
  • Room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 2 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash

We should mention

This property does not have elevators

Property is also known as

Ailen Garden Hotel Ho Chi Minh City
Ailen Garden Hotel
Ailen Garden Ho Chi Minh City
Ailen Garden
Ailen Hotel Hotel
Ailen Garden Hotel
Ailen Hotel Ho Chi Minh City
Ailen Hotel Hotel Ho Chi Minh City

Ailen Hotel Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 37 out of 92 reviews
Rating 8 - Good. 31 out of 92 reviews
Rating 6 - Okay. 10 out of 92 reviews
Rating 4 - Poor. 8 out of 92 reviews
Rating 2 - Terrible. 6 out of 92 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

5.0/10

Amenities

7.8/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Feb 2024

4/10 Poor

Jennifer, bradford

Disliked: Cleanliness, amenities, property conditions & facilities
Someone smoked in our room before us. Rooms were filthy. Other peoples shoes under the bed including a pack of cigarettes. Floors were filthy - turned our feet black. Room reeked of cigarettes.
Stayed 1 night in Feb 2024

10/10 Excellent

Vikki

Liked: Staff & service
This property is close to everything
Stayed 11 nights in Aug 2023

2/10 Terrible

Tyler

Travelled with partner
Disliked: Cleanliness, staff & service
They gave away our booked room before we got there, and had none left for us when we arrived. Doors locked and no one around so had to call in to find that out. Ended up stranded on the street. And was still charged for the room (have since received a full refund).
Stayed 2 nights in Feb 2023

2/10 Terrible

THERESA

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is located in the alley where car/taxi cannot get in. There is no staff in person for you to check in. The gate is locked and has a sign with phone number for you to call for check in. The staff is somewhere else. You have to call and they will asked you to wait for couple minutes for them to come to see you. For my case, they made me to wait for hour in the heat outside on the street and didn’t show up. I had to go to look for different hotel even though I had already paid at the booking. This hotel looks very suspicious and unsafe to stay.

2/10 Terrible

Jimmy

Stayed 4 nights in Nov 2022

6/10 Okay

Verified traveller

Disliked: Room comfort
Stayed 5 nights in Nov 2018

8/10 Good

Dobaba, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quiet place to stay!

Clean quiet place to stay in the backpacker area. Friendly staff. We would stay again.
Stayed 2 nights in Feb 2018

8/10 Good

Rob, Canada

Liked: Staff & service

Generally quiet alley location In busy area

Positive check in and orientation to hotel and local area by reception clerk. Staff polite and accommodating. Arrived at night and the front doors were being locked o prevent theft as ithe hotel is close to a walking street / bar area. Had a room on first flloor behind hotel desk, which resulted in some noise at night as the hotel also backs onto another alley. However, despite being only a few blocks from some noisy bars, most people in the alley try to keep the noise down between 11:00 and 07:00 to enable reasonable sleep. Despite some noise experienced due to first floor location and single glass windows, managed to sleep well. The hotel is quite central - only needed to walk 50-100 meters to find a reasonable restaurant. There are other small hotels in same alley. The best part is likley the location, as close to nightlife, but also a reasonable walk to other parts of the city.
Stayed 4 nights in Jan 2018

8/10 Good

jane, bc canada

Liked: Cleanliness, staff & service, room comfort

Good location in district one

Got taxi from bus stn...use the green taxis or sign up for lift, taxis can be rip offs. The taxi will drop you off at the alley entrance. Down the alley are many hotels..this is about 100m in Great staff...no elevator. Room had small window but was clean with modern decor Staff provided maps and recommendations
Stayed 3 nights in Nov 2017

10/10 Excellent

thi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good location,good staff, enjoy stay
Stayed 4 nights in Dec 2017

8/10 Good

Stacey

Liked: Staff & service, room comfort

Ok. Location good

Got there early and left bags, told check in at 1. Arrived at 2 and had to wait over half hour more...not impressed... apart from that was ok. Room could be better cleaned though...
Stayed 2 nights in Nov 2017

8/10 Good

jo, sydney

Liked: Cleanliness, staff & service, room comfort

Good for a short stay hotel

It was my first time to Ho Chi Minh City,if you are on a budget a backpacker or just need some where to sleep while in transition than this hotel is the perfect place to stay,but if your not a backpacker and not on a very low budget than i suggest you choose somewhere else like a hotel with pool resort and spa,The hotel staff were great very helpful, you could ask them any question and if they didn't know they would go out of their way to find out,Tips use GRAB UBER to get around it is the cheapest and safest way to get arround
Stayed 3 nights in Nov 2017

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hidden gem

Perfect location, close to Bui Vien Street but not disturbed by the noise. Easy to find our way around the city from the hotel & pop back whenever we needed a rest. Ms Mimi is very kind & helpful. As were all the staff. We extended our stay by one night so that my son could join us & freshen up for our onward flight to Hanoi. The only down side was the breakfast which was a limited choice & could have been more. For a cheap hotel in the back packers area it served us well & we would stay there again.
Stayed 3 nights in Oct 2017

8/10 Good

Sharia, Azerbaijan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Friendly staff close to night life

The rooms were clean. No elevator, so I had to climb 5 stories, but I had o problem with that. Staff very helpful and friendly. Close to nightlife, and close enough to Bin Tanh Market - about 15 minutes walk. Quiet at night even though close to action (2 minutes). Rented a motorbike from the Hotel for reasonable price - $8/day. Overall I was satisfied with my stay considering that it was cheap in price but had everything I needed.

10/10 Excellent

Riki "Uncle", Auckland, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Staff behind the desk were friendly and helpful

Awesome stay, would stay again Enjoyed a good stay

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel and Location

Super friendly staff, incredibly helpful. Rooms were very clean and comfortable. It's a short walk to Ben Thanh market, palace and war crimes museum. There was a pop up market, mostly food right out side when we stayed (a sunday). It's a row behind the main street so less traffic noise too.

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

1 night in HomChi Minh

The staff here are incredible, so warm and welcoming. We only stayed 1 night and they helped us book a tour to the Cu Chi tunnels outside the city straight away. Also had good recommendations for breakfast and dinner places. Hotel location is great, behind the backpacker area, but on a side street so very quiet. Only negative for me is wifi cut in and out so was a little unreliable but wasn't a huge deal. They also helped book us a taxi to the airport the next evening. Would definitely stay again.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing hotel, amazing staff, amazing location

It was amazing, the staff were so nice and helpful and the customer service was the best in all of Vietnam. The room was clean and the air con worked great and there was always hot water. The location is the best, you walk outside and you are right in the middle of everything. You can't get a better place than this for the price, absolutely amazing.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

Very nice spot- if not overbooked.

Once I was put into the right room that I had booked, the Ailen Garden Hotel was really lovely. The bed is very comfortable. The room is fairly newly remodeled. The bathroom is great. They had trouble when I arrived because my room wasn't available, so they put me in another one of the hotels several doors down. It was not nearly as nice. Luckily the next night they were able to get me into the right room. I had splurged on this hotel in order to have a nice place to get some work done, therefore the disappointment when I was placed into a less nice space. Again once I was in the correct room it was lovely and so were the staff. The street is a quieter one in the heart of the mad tourist district. I found the noise level fine for sleeping and I'm generally a light sleeper. All the best on your trip to HCMC.

8/10 Good

Lauren

Liked: Cleanliness, room comfort

10/10 Excellent

Negin, Perth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel

Hotel was good, nice and clean, good location.

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Decent hotel in good location.

Nice, hotel. Clean, no fuss. Staff very friendly.

8/10 Good

olivee , London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nothing wrong with the hotel.

My wife and me book 4 nights for a double room (bed) but instead we been given a twin. Thats the only complain. Staff hotel are quite polite and willing to help. Owners are always around and willing to assist you with anything. Quite close of night life (if it's all you wonder about).! We haven't had any noise at night because we had room in 4rd floor. For price paid, in comparation of another hotels (price-quality), if we back to HCM, ill book it again!