Compare Ski Hotels in Hot Springs

My husband and I were on our honeymoon, and had planned to camp out in Ouichita state parks. When we arrived at the camping site, we were notified of a large amount of tornadoes that were going to hit, and quickly had to pack up and search for a hotel. The storm hit bad halfway to Hot Springs, and I booked the first hotel I could find availability at, this one. We rushed to the hotel and barely made it inside with the wind and below freezing temperatures. We were then turned away by an extremely rude staff member because my husband and I are under 21. I tried to explain that it was not planned, there were barely any last minute rooms left in Hot Springs, and the weather was getting too bad to drive. They still refused us and sent us back out into the storm. I had already paid for the room. We sat in the parking lot for an HOUR calling hotels nearby for rooms. Our car died multiple times due to the freezing temperatures and terrible wind. We finally found a different hotel at around midnight, and had somewhere warm to stay. When I called the next day asking for a refund, I was told no because I should have called and asked. I HAD called to try and ask if we were allowed to stay in the hotel on the drive up, and no one picked up the phone. We continued to fight for a refund because we did not cancel, and we were not no shows, we were TURNED AWAY into one of the biggest storms Hot Spring had had all year, with no where else to go, 8 hours from home.

I didn't stay someone charged my card and I did not get my money back

The staff was very friendly. The room was very clean. The lake view was awesome.

The whole place felt like a dump. Broken down vehicles in the parking lot. There were feminine products under the mattress. The floor behind the bedside table has possibly never been swept. The bathtub was disgusting. It was black and the trim was coming off around the tub on the floor. I can’t believe we paid $400 for 3 nights at that place.

The hotel has begun a much overdue renovation. If you are staying anytime soon, be SURE to ask for a remodeled room. Otherwise you are in for a shock!

Everything was clean, and the staff was courteous and extremely helpful