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Candlewood Suites Houston NE - Stafford by IHG

2.5 star property

Photo gallery for Candlewood Suites Houston NE - Stafford by IHG

Exterior
Room amenity
Room amenity
Property amenity
Room amenity

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Spa pool
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Gym

Explore the area

View map
11230 Southwest Fwy, Houston, TX, 77031
  • Place, AMF Stafford Lanes
    ‪3 min drive‬
  • Place, Westwood Golf Club
    ‪3 min drive‬
  • Place, Sugar Land Town Square
    ‪5 min drive‬
  • Airport, Houston, TX (IAH-George Bush Intercontinental)
    ‪38 min drive‬

Room options

View all photos for Studio Suite

Studio Suite

Studio Suite

  • 1 bedroom
  • Sleeps 2
  • 1 Single Bed

View all photos for Studio Suite, 2 Double Beds (Bath Shower Combination)

Iron/ironing board, free WiFi, bed sheets, alarm clocks

Studio Suite, 2 Double Beds (Bath Shower Combination)

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom

Iron/ironing board, free WiFi, bed sheets, alarm clocks

Suite, 1 Bedroom

  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds

View all photos for Studio Suite, 2 Double Beds (Walk In Shower)

Iron/ironing board, free WiFi, bed sheets, alarm clocks

Studio Suite, 2 Double Beds (Walk In Shower)

7.8 out of 10
Good
(6 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Studio Suite, 1 King Bed (Walk In Shower)

Iron/ironing board, free WiFi, bed sheets, alarm clocks

Studio Suite, 1 King Bed (Walk In Shower)

7.6 out of 10
Good
(10 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed, Transfer Shower, Non Smoking (Mobility, Transfer Shower)

Iron/ironing board, free WiFi, bed sheets, alarm clocks

Studio Suite, 1 King Bed, Transfer Shower, Non Smoking (Mobility, Transfer Shower)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Accessible Bathtub (Mobility, Accessible Tub)

Suite, 1 Bedroom, Accessible Bathtub (Mobility, Accessible Tub)

Suite, 1 Bedroom, Accessible Bathtub (Mobility, Accessible Tub)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed (Bath Shower Combination)

Iron/ironing board, free WiFi, bed sheets, alarm clocks

Studio Suite, 1 King Bed (Bath Shower Combination)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed, Roll-in Shower (Mobility, Roll-In Shower)

Iron/ironing board, free WiFi, bed sheets, alarm clocks

Studio Suite, 1 King Bed, Roll-in Shower (Mobility, Roll-In Shower)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the area

Houston

A stay at Candlewood Suites Houston NE - Stafford by IHG places you in the heart of Houston, a 4-minute drive from Stafford Centre and 7 minutes from Sugar Land Town Square. .This hotel is 7.1 mi (11.4 km) from Westheimer Road and 8 mi (12.8 km) from Smart Financial Centre at Sugar Land.

What's nearby

  • AMF Stafford Lanes - 3 min drive - 5.6 km
  • Westwood Golf Club - 3 min drive - 4.8 km
  • Arena Theater - 5 min drive - 8.5 km
  • Halliburton Headquarters - 5 min drive - 9.3 km
  • Sugar Land Town Square - 5 min drive - 9.6 km

Getting around

  • Kinder Station - 18 min drive
  • Houston William Hobby Airport (HOU) - 38 min drive

Restaurants

  • ‪Aga's Restaurant & Catering - ‬14 min walk
  • ‪Acacia Food Mart - ‬14 min walk
  • ‪McDonald's - ‬7 min walk
  • ‪Mikki's Soulfood Cafe - ‬8 min walk
  • ‪Savoy Restaurant - ‬12 min walk

About this property

Candlewood Suites Houston NE - Stafford by IHG

Candlewood Suites Houston NE - Stafford by IHG offers 80 accommodations with complimentary newspapers and coffee/tea makers. Kitchens offer refrigerators, stovetops, microwaves, and cookware/dishes/utensils.

Guests can surf the web using the complimentary wired and wireless Internet access. Cable television is provided. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.

An outdoor pool and a hot tub are on site. Other recreational amenities include a 24-hour fitness center.
Make yourself at home in one of the 80 guestrooms, featuring kitchens with refrigerators and stovetops. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Conveniences include complimentary newspapers and microwaves, and housekeeping is provided daily.
Enjoy a range of recreational amenities, including an outdoor pool, a hot tub, and a 24-hour fitness center. Additional features at this hotel include complimentary wireless internet access and a vending machine.
Featured amenities include complimentary wired internet access, a business center, and a 24-hour front desk. Planning an event in Houston? This hotel has 300 square feet (27 square meters) of space consisting of conference space and 3 meeting rooms. Free self parking is available onsite.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking

Things to do

  • 24-hour gym
  • Hot tub
  • Outdoor pool

Family friendly

  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • 3 meeting rooms
  • 300 square feet of conference space
  • Business centre

Accessibility

  • Lift

More

  • 1 building
  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Towels provided

Entertainment

  • 40-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Freezer
  • Hob
  • Kitchen
  • Microwave
  • Paper towels
  • Refrigerator
  • Toaster

More

  • Free daily newspapers
  • Heating
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Check-out

Check-out before 11 AM

Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed with a deposit of USD 100.00 per week

Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome

Payment types

Important information

Optional extras

  • Pet deposit: USD 100.00 per week
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 10:00 AM to 10:00 PM

Property is also known as

Comfort Inn Hotel Southwest

Comfort Inn Southwest

Frontier Hotel Houston

Frontier Hotel

Frontier Hotel

Candlewood Suites Houston NE Stafford by IHG

Candlewood Suites Houston NE Stafford an IHG Hotel

Candlewood Suites Houston NE - Stafford by IHG Hotel

Candlewood Suites Houston NE - Stafford by IHG Houston

Candlewood Suites Houston NE - Stafford by IHG Hotel Houston

Candlewood Suites Houston NE - Stafford by IHG Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 130 out of 294 reviews
Rating 8 - Good. 39 out of 294 reviews
Rating 6 - Okay. 28 out of 294 reviews
Rating 4 - Poor. 29 out of 294 reviews
Rating 2 - Terrible. 68 out of 294 reviews

7.4/10

Cleanliness

7.4/10

Staff & service

6.6/10

Amenities

7.2/10

Property conditions & facilities

Reviews

2/10 Terrible

Zohaib

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Roches in the room and whole hotel was bad smelly
Stayed 2 nights in Feb 2026

2/10 Terrible

Lamar

Business traveller
Disliked: Cleanliness, staff & service, amenities
The rooms were infested with roaches. I did not stay in the hotel. I immediately returned to the front desk so that I could request a full refund and notify them that my family and I would not be staying on their property. I only received a partial refund due to their cancellation policy. The rooms we uninhabitable, but they still did not provide a full refund. I will not ever visit their location again. I do no recommend this hotel. Very disappointed.
Stayed 2 nights in Jan 2026

2/10 Terrible

Casandra Kamala, miami

N
Stayed 13 nights in Dec 2025

6/10 Okay

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities
Nice staff and room looked clean. They do have the small cockroaches and the walls are very thin you can hear full conversations and feet
Stayed 4 nights in Dec 2025

6/10 Okay

adnan

Liked: Cleanliness, staff & service
Downgraded my suite to a regular room due to some repairs, didn't give me any extra roll over bed for my son, neither did they reimburse me the price difference. Otherwise everything was good.
Stayed 3 nights in Dec 2025

10/10 Excellent

Rogelio

Travelled with family
Liked: Cleanliness, staff & service, amenities
Yes
Stayed 1 night in Nov 2025

6/10 Okay

Tinunola

Travelled with family
The room was decent but the bathroom had mildew on the ceiling and the TP holder was broken. There were constant issues with the tv remote and very heavy smell of weed ever present in the hallway.
Stayed 2 nights in Nov 2025

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was overall enjoyable. Everything was provided for the kitchen. Did not have to worry about disturbances. Very spacious rooms and bathroom.
Stayed 1 night in Nov 2025

6/10 Okay

Isaac

Stayed 1 night in Nov 2025

2/10 Terrible

GARDY

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Unsanitary, roaches everywhere including the lobby, room had a village of roaches everywhere
Stayed 5 nights in Oct 2025

10/10 Excellent

David

Stayed 2 nights in Sep 2025

6/10 Okay

NITIN, CAMDEN

Stayed 1 night in Sep 2025

4/10 Poor

Robert

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

Nora

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Nora

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

2/10 Terrible

Jaleen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible service

The room smell if mold or wetness. There was hair in multiple ares of the bathroom, including in the towels. When we went to tell the worker. He didn’t even want to give us his name.
Stayed 2 nights in Jun 2025

8/10 Good

Ronnie

Travelled with family
Liked: Property conditions & facilities
good clean room and great staff
Stayed 1 night in Jun 2025

4/10 Poor

Angel

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Entire hotel smells like cigarette smoke, and the elevator does not work.
Stayed 1 night in Jun 2025

4/10 Poor

Angela

Travelled with family
Disliked: Staff & service
This is the room we selected. There were 6 of us. When we arrived they did not have this room. They do NOT have this room at all. They will want you to email them a copy of your drivers license. Which I refused to do. They knocked on our door saying they did not put us in the room we were in. (How did we get a key to the room if that was the case?) We were harassed all the way to the pool and the front desk lady would not leave us alone. She stood over us at the pool then because I refused to email my DL closed the pool on us early. Her kids were in the hot tub unattended not allowing hotel guest to get in. Actually made my 18 year old get out of it because her kids were in it. No ice buckets for ice. Found hair stuck to the sink under used soap.
Stayed 2 nights in Jun 2025

2/10 Terrible

David

Disliked: Cleanliness, amenities, property conditions & facilities
Candlewood Suites – Stafford (11230 Southwest Fwy, Houston, TX) Stay: Friday noon – Monday morning (3 nights) • No Housekeeping: Not once during my entire stay did housekeeping service my room. Trash piled up and towels went unchanged. I had to repeatedly go to the front desk to ask for clean towels, which is unacceptable for a multi-night stay. By Sunday night the trash can was overflowing, and since no one came, I requested assistance. The manager guy handed me a trash bag and expected me to replace it myself. (Yes, really.) I ended up placing the full garbage bag outside my door to avoid attracting bugs – and it’s a good thing, because I had already spotted roaches in my room earlier. • Dirty Bedding at Check-In: On arrival, I discovered a stained comforter on the bed. I reported it immediately. Management/front desk lady’s response was baffling: she acknowledged the stain but actually asked if I “still wanted to keep it” on the bed. Of course I didn’t! When I pulled back the sheets, I found small food crumbs inside the blanket, meaning the bedding hadn’t been properly cleaned. By the end of this stay, I felt more stressed than relaxed. Basic amenities (like a clean room, fresh towels, working TV, & trash removal were nonexistent.
2 Roaches by the fridge that front desk said I lied about.
Disgusting towels
Stained towels with strange hairs - front desk claimed were fresh and clean
Roaches close!
Stayed 3 nights in Mar 2025

10/10 Excellent

Jesse J.

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

ergul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks for meeting our needs and your kindness!
Stayed 2 nights in May 2025

2/10 Terrible

Natasha

Disliked: Cleanliness, staff & service, property conditions & facilities
Elevator was not working and i had to switch from 2nd floor room with 2 beds to a 1st room with 1 bed, where i could constantly here people getting in and out of cars. They need to make customers aware before we arrive so we can make better arrangements.
Stayed 3 nights in May 2025

8/10 Good

Isamar

Stayed 1 night in Apr 2025

2/10 Terrible

Jacquline

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Despicable Deplorable

The stay was horrible. Conditions deplorable! No room services, room not cleaned accept one day, bed and linens never changed, elevator not working. Complained to the front desk multiple times. Front desk phone not working. Marijuanna smell on the floor. Looks like people are living there. Dogs in rooms barking just despicable
Stayed 4 nights in Apr 2025