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Hue Serene Palace Hotel

3.0 star property

Photo gallery for Hue Serene Palace Hotel

Terrace/patio
Family Triple Room
Family Triple Room | City view
Reception
Restaurant

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Laundry room
  • Room service

Explore the area

View map
21 Lane 42 Nguyen Cong Tru Street, Hue
  • Place, Hue Night Walking Street
    ‪3 min walk‬
  • Place, Truong Tien Bridge
    ‪12 min walk‬
  • Place, Imperial City
    ‪5 min drive‬
  • Airport, Hue (HUI-Phu Bai Intl.)
    ‪33 min drive‬

Room options

View all photos for Superior Room

Superior Room

Superior Room

10.0 out of 10
Exceptional
(4 reviews)
  • 22 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Junior Room

Junior Room

Junior Room

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 25 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Deluxe Room, City View

Deluxe Room, City View

Deluxe Room, City View

9.4 out of 10
Exceptional
(3 reviews)
  • City view
  • 28 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Single Beds

View all photos for Family Triple Room

Family Triple Room

Family Triple Room

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 32 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Single Bed

View all photos for Family Quadruple Room

Family Quadruple Room

Family Quadruple Room

8.0 out of 10
Very good
(1 review)
  • City view
  • 35 sq m
  • Sleeps 5
  • 2 Double Beds

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About the area

Hue

A stay at Hue Serene Palace Hotel places you in the heart of Hue, within a 15-minute walk of Hue Night Walking Street and Truong Tien Bridge. .This hotel is 0.7 mi (1.1 km) from Nguyen Dinh Chieu Walking Street and 1.2 mi (2 km) from An Dinh Palace.

What's nearby

  • Hue Night Walking Street - 3 min walk - 0.3 km
  • Truong Tien Bridge - 12 min walk - 1.0 km
  • Con Hen - 12 min walk - 1.0 km
  • Dong Ba Market - 2 min drive - 1.5 km
  • Imperial City - 5 min drive - 2.6 km

Getting around

  • Ga Hue Station - 8 min drive
  • Hue (HUI-Phu Bai Intl.) - 30 min drive

Restaurants

  • ‪Nook Eatery-Breakfast to Burgers - ‬2 min walk
  • ‪Kiều Quán - ‬3 min walk
  • ‪Bún bò Thủy - ‬2 min walk
  • ‪Bún Bò Huế Bà Tuyết - ‬1 min walk
  • ‪Bún Bò Huế Sen - Quán ăn sáng chất lượng tại Huế - ‬3 min walk

About this property

Hue Serene Palace Hotel

Hue Serene Palace Hotel offers 30 accommodations with minibars and safes. Beds feature down comforters. 32-inch LED televisions come with cable channels. Bathrooms include bathtubs or showers, bathrobes, slippers, and bidets.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Make yourself at home in one of the 30 guestrooms featuring minibars and LED televisions. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and bidets. Conveniences include phones, as well as safes and desks.
Enjoy recreation amenities such as bicycles to rent or take in the view from a terrace. Additional features at this hotel include complimentary wireless internet access, concierge services, and a television in a common area.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). English breakfasts are available daily from 1:00 PM to noon for a fee.
Featured amenities include complimentary wired internet access, complimentary newspapers in the lobby, and dry cleaning/laundry services. For a surcharge, guests may use a roundtrip airport shuttle (available 24 hours) and a train station pick-up service.
English breakfasts are available for a surcharge and are served each morning between 1:00 PM and noon.
Hue Serene Palace Hotel has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • No on-site parking available
  • 24-hour return airport shuttle (surcharge)
  • Train station pick-up shuttle (surcharge)

Food and drink

  • Daily English breakfast available 1:00 PM to noon for a fee: VND 200,000 per person
  • A restaurant

Things to do

  • Bicycle rentals
  • TV in common areas

Family friendly

  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 7 floors
  • Built in 2013
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: anytime

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the train station (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation

The property charges 2 percent for credit card payments

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are available for VND 250000.0 per night

Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for English breakfast: approximately VND 200000 per person
  • Airport shuttle fee: VND 350000 per person (one-way)
  • Housekeeping is available for an additional fee
  • Rollaway bed fee: VND 250000.0 per night
  • Credit card charges are subject to a surcharge of 2 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Long-term renters welcome
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Hue Serene

Hue Serene Palace

Hue Serene Palace Hotel

Serene Hue

Serene Palace

Serene Palace Hotel

Serene Palace Hue

Hue Serene Palace Hotel Hue

Hue Serene Palace Hotel Hotel

Hue Serene Palace Hotel Hotel Hue

Hue Serene Palace Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 560 out of 839 reviews
Rating 8 - Good. 250 out of 839 reviews
Rating 6 - Okay. 24 out of 839 reviews
Rating 4 - Poor. 3 out of 839 reviews
Rating 2 - Terrible. 2 out of 839 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy bed, great service and breakfast.
Stayed 3 nights in Dec 2025

10/10 Excellent

Anh

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay here. All staff are friendly and supportive.
Stayed 1 night in Aug 2025

10/10 Excellent

JENNIFER

Travelled with partner
Liked: Amenities
Could not fault the staff: Always prepared to help: eg with transport bookings, directions, tours, breakfast choices. Everything was done with a smile. Special thanks to Kelly for organising our tours especially when we had difficulty trying to make decisions! Our room was comfortable (appreciated the balcony) but in need of a refresh, including ensuring all light switches are working. Breakfast choices and servings plentiful. Central location made it easy to access popular tourist sites.
Stayed 2 nights in Jun 2025

10/10 Excellent

kylie and Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location

Lovely hotel, only stayed one night. Perfect location to all the restaurants and we were lucky enough to be here on a weekend when walking street is for pedestrians only, was great to walk around at night with the atmosphere Highly recommend this hotel, staff lovely and accommodating
Stayed 1 night in Jun 2025

10/10 Excellent

Nguyen

Liked: Cleanliness, property conditions & facilities
The front desk staff was courteous and helpful. Breakfast was fresh and plentiful. The room was clean and well equipped. Nearby eatery was excellent. We really like the aesthetics of the establishment. Very happy and likely return in the future. Thank you.
Stayed 2 nights in May 2025

8/10 Good

Mark

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Warm welcome and very nice stay.
Stayed 4 nights in Apr 2025

10/10 Excellent

Peirson

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were excellent and eager to please. The location is good, lots of food and beverage options nearby. Free buffet breakfast with eggs to order. About 20 minute walk to the Citadel.
Stayed 3 nights in Feb 2025

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay
Stayed 1 night in Feb 2025

8/10 Good

Emily

Travelled with family
Liked: Cleanliness, staff & service
The staff was friendly. Too bad the hotel does not have gym or pool.
Stayed 3 nights in Feb 2025

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in a triple room that had a large bathroom. The room was impeccably clean and the staff took great care to get to know our needs in the short time we were there. The concierge was immensely helpful in suggesting a sightseeing itinerary, arranging airport transfers, arranging a private driver, and helping us find what we needed. The hotel is on a quiet side street, and we quickly learned that alleys in Hue are often nicer than the main streets, with small restaurants, cafes, and shops nearby. We enjoyed our stay here.
Stayed 2 nights in Jan 2025

10/10 Excellent

THI LAN ANH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great place to stay, and the service is outstanding
Stayed 1 night in Jan 2025

10/10 Excellent

Hisae

Liked: Staff & service, property conditions & facilities
Very nice staff.
Stayed 2 nights in Dec 2024

10/10 Excellent

Grant

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean hotel in a convenient spot.
Stayed 2 nights in Dec 2024

10/10 Excellent

Carolina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in Hue! The hotel is new and the rooms are very spacious. The breakfast is great and the location is great - you can easily walk to the Imperial Citadel from the location. The staff is excellent and extremely helpful. We would definitely recommend and would also stay over Hue Serene when coming back to Vietnam. ❤️
Stayed 1 night in Dec 2024

10/10 Excellent

Massoud, Vancouver

Excellent. Very nice staff. Clean. Easy peasy.
Stayed 1 night in Nov 2024

8/10 Good

Guy

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Oct 2024

10/10 Excellent

Adnan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was comfortable, great service, perfect location … staff was extremely helpful with all our requests and needs. Very pleasant stay!
Stayed 2 nights in Aug 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Serene Palace in the ancient Nguyen kingdom of Hue is, indeed, a charming little palace of serenity. Offering convenience, personalised care and a safe, quiet 'home away from home', this little gem of a hotel is staffed by a hand-picked team of gracious, genuine people. The management team, lead by the beautiful Amy, exude professionalism and decency. Located in a quiet, quirky little lane just behind the business of Hue's night life, Serene Palace is walking distance to shops, restaurants and the jewel in Hue's crown - the ancient citadel. If you need support, advice or basic information regarding Hue's highlights and how to get around (e.g. visiting the 3 famous royal tombs), the management team will gladly help you out. The highly affordable rooms are quiet, very comfortable and clean. I enjoyed the jet spa bath :) Breakfast is nutritious, hygienic and fresh. Serene Palace offered me the very best in Vietnamese graciousness and hospitality. My only regret is that I did not stay longer at Serene Palace in Hue ... 3 nights was insufficient to fully enjoy all that Hue has to offer. Thankyou to Amy and all of the Serene Palace team. Kind regards, Ann Yates, Australia
Stayed 3 nights in Jun 2024

10/10 Excellent

Shauna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Loved this hotel. Loved the city of Hue

Fantastic service. Great breakfast. Just wish they provided a water source to refill reusable water bottles instead of having to purchase/use one-time-use bottles.
Stayed 3 nights in Jun 2024

10/10 Excellent

Shauna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

5 stars!!!

This hotel exceeded expectations in every way. The one change I would suggest is providing a large water jug for travelers to refill water bottles vs having to use one use plastic bottles. They were super helpful with booking a tour excursion to Hoi An. They helped with bags, the food was great, and we highly recommend this hotel!
Stayed 3 nights in Jun 2024

10/10 Excellent

cu

Liked: Cleanliness, staff & service
Gdhsh
Stayed 1 night in May 2023

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay. Super friendly staff, particularly the affable gentleman in his 30s who worked nights. Prime area of the city. Would stay again in a heartbeat. Recommended without hesitation. The transport they booked for us was cheaper than Grab and our driver had a fancy car and spoke English well.

8/10 Good

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, bright, well air conditioned rooms in a very accessible part of the city.
Stayed 3 nights in Sep 2022

10/10 Excellent

quyen

Travelled with family
Liked: Staff & service
I love the staff working there as they are very helpful and had great customer service. I don’t like room and the bed linen….they are not as cleaned. I saw stains and hair on my bed sheet. In addition, the water drain was plugged up and I see that they probably have plumbing drainage issues that they need to figure out to resolve it.
Stayed 2 nights in Jul 2022