First room had carpet badly stained in many areas, couch upholstery badly worn, cigarette smell..in spite of requested non smoking room, toilet broken, cracked sink, and overall dirty. Changed rooms. Still stains and cigarette smell, sheets on bed wrinkled, upholstry torn edges, and the sofa bed was completely bent up and broken. Worst experience ever. Customer service response at desk " I will let the maintenece guy know." Extremely disappointed.