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Balu Hotel

2.0 star property

Photo gallery for Balu Hotel

Rooftop terrace
Living area
Basic Double Room, Balcony, Partial Ocean View
Outdoor pool
Outdoor pool

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Housekeeping

Explore the area

View map
Av Jurez SM 01 MZ 08 LT 08, Isla Mujeres, QROO, 77400
  • Place, Miguel Hidalgo
    ‪3 min walk‬
  • Place, North Beach
    ‪8 min walk‬
  • Place, beach near Centro
    ‪8 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪82 min drive‬

Room options

View all photos for Basic Double Room, Balcony, Partial Ocean View

Basic Double Room, Balcony, Partial Ocean View

Basic Double Room, Balcony, Partial Ocean View

  • Partial ocean view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Classic Double Room

Classic Double Room

Classic Double Room

  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Triple Room

Standard Triple Room

Standard Triple Room

  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Standard Shared Dormitory, Women only

Standard Shared Dormitory, Women only

Standard Shared Dormitory, Women only

  • 1 bedroom
  • Sleeps 1
  • 2 Single Bunk Beds
  • Free Wi-Fi

View all photos for Business Double Room

Business Double Room

Business Double Room

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Basic Shared Dormitory, Multiple Beds

Basic Shared Dormitory, Multiple Beds

Basic Shared Dormitory, Multiple Beds

  • 1 bedroom
  • Sleeps 1
  • 4 Single Bunk Beds
  • Free Wi-Fi

View all photos for Basic Shared Dormitory

Basic Shared Dormitory

Basic Shared Dormitory

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 1
  • 4 Single Bunk Beds
  • Free Wi-Fi

View all photos for Standard Quadruple Room, 1 Bedroom

Standard Quadruple Room, 1 Bedroom

Standard Quadruple Room, 1 Bedroom

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Classic Quadruple Room

Classic Quadruple Room

Classic Quadruple Room

  • Partial sea view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Comfort Room

Comfort Room

Comfort Room

  • Partial sea view
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Panoramic Room

Panoramic Room

Panoramic Room

  • Partial ocean view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Comfort Triple Room

Comfort Triple Room

Comfort Triple Room

  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed
  • Free Wi-Fi

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About the area

Isla Mujeres

With a stay at Balu Hotel in Isla Mujeres (Centro - Supmza 001), you'll be steps from Isla Mujeres Ferry Terminal and 9 minutes by foot from North Beach. .This hotel is within the region of Ultramar Ferry Puerto Juárez and Langosta Beach.

What's nearby

  • Miguel Hidalgo - 3 min walk - 0.3 km
  • North Beach - 8 min walk - 0.7 km
  • beach near Centro - 8 min walk - 0.7 km
  • Faro de Punta Norte - 9 min walk - 0.8 km
  • Isla Mujeres Cemetery - 9 min walk - 0.8 km

Restaurants

  • ‪Luna Grill - ‬4 min walk
  • ‪MARINA BARTOLOMÉ - ‬2 min walk
  • ‪Sonny's Pizza - ‬4 min walk
  • ‪Los Mariscos De Humo - ‬6 min walk
  • ‪Cockteleria Picus - ‬4 min walk

About this property

Balu Hotel

Balu Hotel offers 10 accommodations with air conditioning. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Bathrooms include showers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.
Recreational amenities at the hotel include an outdoor pool.
Make yourself at home in one of the 10 air-conditioned guestrooms. Complimentary wireless internet access is available to keep you connected. Bathrooms with showers are provided.
Enjoy recreation amenities such as an outdoor pool or take in the view from a rooftop terrace. Additional features at this hotel include complimentary wireless internet access and tour/ticket assistance.
Featured amenities include luggage storage, a library, and a safe deposit box at the front desk.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Things to do

  • Library
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Rooftop terrace

Accessibility

  • No lift

More

  • Designated smoking areas

Room amenities

Bathroom

  • Private bathroom
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

More

  • Air conditioning

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 9:00 PM

Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 9:00 AM - 9:00 PM

Front desk staffed during limited hours

This property doesn't offer after-hours check-in

Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets stay free

Service animals are welcome, and are exempt from fees

Welcoming dogs and cats only

1 total pets

Children and extra beds

Children are welcome

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 25 per accommodation, per stay

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators

Balu Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 18 out of 35 reviews
Rating 8 - Good. 7 out of 35 reviews
Rating 6 - Okay. 5 out of 35 reviews
Rating 4 - Poor. 4 out of 35 reviews
Rating 2 - Terrible. 1 out of 35 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

Reviews

6/10 Okay

Laurie

Travelled with family, Travelled with family and small children
We asked for two beds and got one twin and one double bed… a challenge to fit 4 people this way. The staff was very friendly though.
Stayed 1 night in Feb 2026

4/10 Poor

John Daniel

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities
Bed was like concrete. Zero amenities. 1 roll of toilet paper and not replaced even when only a few square remained. No blankets only a sheet. Room opened to back alley which reeked of sewer. We were pool level perhaps the floors above were better. Price was cheap at $80 Canadian a night. This is first bad Hotel/Hostel/Air BnB I’ve ever given in our 10 years of visiting here. Rooftop patio had great views. Shower was an adventure and sink in bathroom shoots ever direction like streaming lasers except towards your hands.
Stayed 2 nights in Feb 2026

10/10 Excellent

jennifer

Stayed 5 nights in Jan 2026

8/10 Good

Ava

Liked: Cleanliness, amenities
We loved Alise and all the staff! No bugs, no worries, friendly people. Cute kitties are a bonus ! Very great location for walkers and foodies :) we would definitely return!
Stayed 4 nights in Dec 2025

10/10 Excellent

Leah

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Balu Hotel was amazing for our family! We live on the island and wanted to do a staycation for our daughter's birthday. We really appreciated the staff being so kind and welcoming. Loved that our dogs were allowed the rooms allowed easy access for them to go outside. The pool was great - our daughter couldn't get enough of it. The hotel itself was wonderful on its own, and it is in a fantastic district where you can walk to anything your heart desires - restaurants, parks, beaches. Already planning our next staycation here. Thanks for a great stay!
Stayed 2 nights in Dec 2025

4/10 Poor

Hilda

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Great staff! Have nothing but nice things to say about the staff. Water pressure in shower was horrid, and water pressure in sink was so strong it splashes water everywhere when you turn it on.
Stayed 4 nights in Oct 2025

10/10 Excellent

Mariana

Stayed 1 night in Oct 2025

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

10/10 Excellent

Felipe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at Hotel Bali Isla Mujeres was amazing! From the moment we arrived, the staff was super friendly and made us feel right at home. The place has a peaceful, tropical vibe, perfect for relaxing and enjoying the island. The rooms are clean, comfortable, and beautifully decorated — you can tell they pay attention to every detail. The location is excellent too, just a short walk from the beach, restaurants, and the main attractions. It’s a great spot for anyone looking for comfort, great service, and a chill atmosphere. I’d definitely stay here again and recommend it to anyone visiting Isla Mujeres!
Stayed 1 night in Oct 2025

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient and well kept for the price.
Stayed 1 night in Aug 2025

4/10 Poor

Juana

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s wasn’t good for me
Stayed 6 nights in Jun 2025

10/10 Excellent

Alexane

Travelled with partner
Liked: Cleanliness, amenities
J’ai passé un excellent séjour avec mon copain. Le personnel est adorable, la chambre est impeccable et la piscine super agréable !! Je recommande fortement ☺️
Stayed 1 night in May 2025

10/10 Excellent

LARS ERIC

Stayed 1 night in Jan 2026

8/10 Good

Santiago

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
La habitacion y la atencion super bien, pero el baño daba mucho que desear con sus instalaciones hidraulicas
Stayed 1 night in Dec 2025

10/10 Excellent

Abigail

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
El personal increíbles y muy claras, las habitaciones muy limpias, a 2 cuadras del muelle, todo excelente y un muy buen precio
Stayed 2 nights in Jan 2026

8/10 Good

Emma

Stayed 3 nights in Nov 2025

10/10 Excellent

Alberto

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bonito, sencillo y céntrico. Con una alberca para disfrutar luego de ir a la playa
Stayed 1 night in Sep 2025

8/10 Good

Carlos Alberto

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
El hotel es justamente como se ve en las fotos, los detalles de madera en los balcones, la alberca, la habitación estaba limpia y tenía aire acondicionado. Precio accesible acorde a lo que recibimos. En cuanto a las áreas de mejoras, la regadera acumulaba el agua debido a que el declive estaba al lado contrario de la coladera. Y quizá la terraza en el techo podría estar mejor adecuada y estaría súper genial si lo acondicionaran mejor. Pero en general fue buena experiencia en la estancia. Cerca del ferry y no muy lejos de playa norte. Solo está un poco escondido.
Stayed 1 night in Jul 2025

10/10 Excellent

Jean François

Travelled with family
Liked: Amenities
Perfecto
Stayed 1 night in Jul 2025

2/10 Terrible

LUIS FERNANDO

Disliked: Cleanliness, staff & service, property conditions & facilities
Pésimo servico al cliente, mala atención.
Stayed 1 night in May 2025

10/10 Excellent

Nils

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025