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Beloved Playa Mujeres - Couples Only All Inclusive

5.0 star property

Photo gallery for Beloved Playa Mujeres - Couples Only All Inclusive

Beach bar
Property video
3 outdoor pools, pool loungers
55-inch LED TV with satellite channels, TV
View from room

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Hot tub

Explore the area

View map
Condominio Playa Mujeres, Playa Mujeres, Punta Sam, QROO, 77400
  • Place, Mujeres Beach
    ‪6 min walk‬
  • Place, Punta Sam Ferry Terminal
    ‪19 min walk‬
  • Place, Punta Sam Beach
    ‪19 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪39 min drive‬

Room options

View all photos for Terrace Suite With Plunge Pool

Premium bedding, down duvets, pillow-top beds, free minibar

Terrace Suite With Plunge Pool

10.0 out of 10
Exceptional
(3 reviews)
  • 173 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Beachfront Casita Suite w/ Private Pool

View from room

Beachfront Casita Suite w/ Private Pool

  • 102 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Beachfront Two Story Casita Suite w/ Plunge Pool

Terrace/patio

Beachfront Two Story Casita Suite w/ Plunge Pool

9.0 out of 10
Wonderful
(2 reviews)
  • 112 sq m
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite with Round Jacuzzi

Premium bedding, down duvets, pillow-top beds, free minibar

Junior Suite with Round Jacuzzi

9.8 out of 10
Exceptional
(37 reviews)
  • 89 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Swim Up Suite

View from room

Swim Up Suite

9.6 out of 10
Exceptional
(5 reviews)
  • 102 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Ocean View

View from room

Junior Suite Ocean View

10.0 out of 10
Exceptional
(11 reviews)
  • 89 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Ocean View Terrace Suite w/ Plunge Pool

View from room

Ocean View Terrace Suite w/ Plunge Pool

10.0 out of 10
Exceptional
(4 reviews)
  • 173 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Casita Suite w/ Private Pool

View from room

Casita Suite w/ Private Pool

9.4 out of 10
Exceptional
(6 reviews)
  • 102 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Two Story Casita Suite w Plunge Pool

Terrace/patio

Two Story Casita Suite w Plunge Pool

9.6 out of 10
Exceptional
(5 reviews)
  • 112 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Ocean View Penthouse Ste w/plunge pool

View from room

Ocean View Penthouse Ste w/plunge pool

  • 267 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior
Excellence Playa Mujeres - Adults Only All Inclusive
  • On private beach
  • Pool
  • Hot tub
  • All-inclusive
4.6 out of 5, Wonderful, 1,352 reviews
The price is NZ$1,159
includes taxes & fees
15 Dec - 16 Dec
Excellence Playa Mujeres - Adults Only All Inclusive

About the area

Punta Sam

With a stay at Beloved Playa Mujeres - Couples Only All Inclusive in Punta Sam (Playa Mujeres), you'll be a 5-minute drive from Punta Sam Ferry Terminal and 7 minutes from El Meco Archaeological Site. .This all-inclusive property is 3.7 mi (5.9 km) from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and 3.8 mi (6 km) from Playa Mujeres Golf Club.

What's nearby

  • Mujeres Beach - 6 min walk - 0.6 km
  • Punta Sam Ferry Terminal - 19 min walk - 1.6 km
  • Punta Sam Beach - 19 min walk - 1.6 km
  • Playa Mujeres Golf Club - 3 min drive - 3.5 km
  • North Beach - 47 min drive - 9.1 km

Getting around

  • Cancun Intl. Airport (CUN) - 41 min drive

Restaurants

  • ‪The Deli - ‬19 min walk
  • ‪The Rooftop - ‬6 min drive
  • ‪caprichos villa del palmar - ‬19 min walk
  • ‪Don Fernando Lobby Bar - ‬8 min drive
  • ‪El Suspiro - ‬9 min drive

About this property

Beloved Playa Mujeres - Couples Only All Inclusive

Adults-only beachfront property with 3 outdoor pools
Beloved Playa Mujeres - Couples Only All Inclusive offers 109 accommodations with indoor private hot tubs and free minibar items. Rooms open to furnished balconies. Accommodations offer separate sitting areas. Pillowtop beds feature down comforters and premium bedding. A pillow menu is available. 55-inch LED televisions come with premium satellite channels. Coffee/tea makers and minibars are provided. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries.

This Punta Sam property provides complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

3 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The Beloved Spa has 14 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna, a hot tub, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.
Treat yourself to a stay in one of the 109 guestrooms, featuring indoor private hot tubs and LED televisions. Your pillowtop bed comes with down comforters and premium bedding. Rooms have private furnished balconies. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature jetted bathtubs and rainfall showerheads.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor swimming pools and a fitness center. Additional features at this property include complimentary wireless internet access, concierge services, and gift shops/newsstands.
Grab a bite at Le Bisou, one of the property's 5 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 6 bars/lounges.
Featured amenities include limo/town car service, a 24-hour front desk, and multilingual staff. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
Le Bisou - Overlooking the ocean and garden, this fine-dining restaurant serves breakfast and dinner.
Lupita Steakhouse - This beachfront steakhouse serves dinner only. Guests can enjoy drinks at the bar. Open daily.
La Isla Trattoria - Overlooking the ocean and garden, this theme restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.
El Mar - This beachfront restaurant serves lunch and dinner. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking
Snorkeling

Land activities

Bicycling
Fitness facilities
Soccer

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 5 restaurants
  • 6 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • El Mar
  • La Isla Trattoria
  • Le Bisou
  • Lupita Steakhouse

Things to do

  • 18-hole adjacent golf course
  • 3 outdoor pools
  • Fitness classes
  • Full-service spa
  • Gym
  • Hot tub
  • Library
  • Parasailing
  • Pilates classes
  • Sailing
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Beach towels
  • Garden
  • Marina
  • On the beach
  • Pool loungers
  • Terrace
  • Vegetable garden

Full-service spa

  • 14 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Sauna
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift (79 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk (75 centimetre high)

More

  • 10 buildings
  • 4 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Biodegradable drinking straws available
  • Built in 2009
  • Comprehensive recycling policy
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic drinking straws
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch LED TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Composting
  • Desk
  • Energy-saving switches in guestrooms
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Airport shuttle fee: MXN 3904.21 per vehicle (roundtrip, maximum occupancy 2)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses wind energy, plus a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
No shows require payment in full, including taxes and service fee.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Beloved Hotel
Beloved Hotel All Inclusive
Beloved Hotel Playa Mujeres
Beloved Hotel Playa Mujeres All Inclusive
Beloved Playa Mujeres
Playa Mujeres Beloved Hotel
Beloved Playa Mujeres Excellence Group All Inclusive
Beloved Excellence Group All Inclusive
Beloved Playa Mujeres Excellence Group
Beloved Excellence Group
Beloved Playa Mujeres Excellence All Inclusive AdultsOnly
Beloved Excellence All Inclusive AdultsOnly
Beloved Playa Mujeres Excellence AdultsOnly
Beloved Excellence AdultsOnly
Beloved Playa Mujeres by Excellence Group All Inclusive
The Beloved Hotel Playa Mujeres All Inclusive
Beloved Playa Mujeres by Excellence Group
Beloved Mujeres Excellence In
Beloved Playa Mujeres Couples Only All Inclusive
Beloved Playa Mujeres - Couples Only All Inclusive Punta Sam

Beloved Playa Mujeres - Couples Only All Inclusive Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 833 out of 1004 reviews
Rating 8 - Good. 113 out of 1004 reviews
Rating 6 - Okay. 26 out of 1004 reviews
Rating 4 - Poor. 9 out of 1004 reviews
Rating 2 - Terrible. 23 out of 1004 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

8/10 Good

Elizabeth

Stayed 7 nights in Sep 2025

8/10 Good

Brooke

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here before, since our last stay they have added beds on the beach which are nice along with the coffee shop that has ice cream and other treats. The food was not as good as last time we stayed here. They don’t offer a simple green salad with dinner and all the food was very fancy. Not everyone who stays in a nice resort appreciates fancy food. Giving some more simple options at dinner would be nice so all palettes can be satisfied.
Stayed 3 nights in Sep 2025

10/10 Excellent

Travis, Elko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything you need.
Stayed 5 nights in Sep 2025

10/10 Excellent

Ashlee Jean

Liked: Cleanliness, staff & service, property conditions & facilities
My husband and I went here for our honeymoon. From start to finish the experience was
Stayed 11 nights in Aug 2025

10/10 Excellent

Megan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is beautiful and the staff/service is amazing. Every single person that we encountered went above & beyond to make sure we enjoyed our stay. This is the perfect place to go if you’re looking for a quiet/relaxing vacation; everything is pretty much shut down by 10pm. The beach was beautiful and clean. The room was spacious and had everything we needed. Axcel & Cynthia provided a variety of activities throughout the day (yoga, crafts, sip & paint, music in the evenings, etc). Luis took great care of us at the beach; he made sure we never had an empty drink. Pascal made great drinks in the lobby bar and was very friendly. Overall, it was an amazing experience and we highly recommend it!
Stayed 5 nights in Sep 2025

10/10 Excellent

Paul Ramon, San Antonio

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food, the service and our room. The entire staff went all out!!!
Stayed 6 nights in Sep 2025

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great. Very friendly amd accomodating.
Stayed 4 nights in Sep 2025

10/10 Excellent

Corwin

Liked: Cleanliness, staff & service, property conditions & facilities
The room was a little warm other than that everything was excellent.
Stayed 3 nights in Aug 2025

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2025

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s very quiet , very relaxing and excellent staff. Most relaxing vacation ever. Beach is very clean and chill what alot of activities.
Stayed 5 nights in Sep 2025

2/10 Terrible

Sammy Nader

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was one of the worst experience I’ve ever had in my life, and I normally travel weekly out of the country. They had bedbugs in the bed. The workers were very rude and scammed us out of our money. The shower are not clean at all. They were full of sand from the previous people that were in the room like it was a beach inside the shower. The tub water came out black or green. They definitely have a plumbing problem because the toilet also didn’t work and they did not do anything for the inconvenience. I give this place -5 star needs to go under new ownership or management. Please be aware and don’t book any activities because 100%. They are going to scam me out of your money. We booked a trip to Xcaret and they dropped us off somewhere else. They also need to get a food quality check because their food gave us food poisoning. And it’s disgusting PLEASE BEAWARE OF THIS RESORT DONT RECOMMEND
Stayed 3 nights in Sep 2025

10/10 Excellent

Juan Marquez

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s been over 3 weeks and still have yet to get the $600 deposit back . I checked out on the 18th of August . Besides that it was amazing .
Stayed 5 nights in Aug 2025

8/10 Good

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We loved our stay at Beloved. This resort provided a laid-back vibe we were desperately in need for. If you're looking for somewhere with nightlife... this resort is not for you. We loved the taco truck & the food was above average. It would have been nice to have an area we could grab casual bites. The staff were polite & were always eager to assist. We'll definitely be back.
Stayed 3 nights in Aug 2025

10/10 Excellent

Davvion

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would highly recommend, we can’t wait to return.
Stayed 3 nights in Aug 2025

10/10 Excellent

Jamie Cameron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second year at Beloved. We returned because it's a beautiful resort that is small and relatively quiet. The food is really good overall and all of the staff members are incredible. Truly I wish I could recognize each fantastic staff member here but there are too many to write. We would highly recommend staying here for a relaxing vacation.
Stayed 6 nights in Aug 2025

10/10 Excellent

MELLANIE

Liked: Property conditions & facilities
Stayed 4 nights in May 2025

8/10 Good

Hitesh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hi
Stayed 3 nights in Aug 2025

8/10 Good

Jennifer Michele

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very relaxing - quiet resort!
Stayed 3 nights in Aug 2025

10/10 Excellent

Irene Karla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was amazing, we really enjoyed our own plunge pool, we liked the view. The staff did a great job in keeping our room clean and the turn down/evening turn down service is a nice touch. Room service was also remarkable. We loved the food and the many options. We thoroughly enjoyed the spa/massage and will do ir again when we come back.
Stayed 4 nights in Aug 2025

10/10 Excellent

Kirston, Columbus

Liked: Cleanliness, staff & service, property conditions & facilities
Live love the taco stand
Stayed 3 nights in Aug 2025

8/10 Good

Dawn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean property, quiet and relaxing. Staff were very accommodating. Little nightlife, not the place for “party people”. The air conditioning is set to run approximately 73-77 degrees, we asked for a fan because it was way too hot to sleep. They have pillow options, if you don’t like yours they have several to choose from just ask. We were surprised that there is little privacy for the toilet in the rooms. A swinging glass door that is comparable to what you’d see in a store, open at the top and bottom. Not very romantic! Four restaurants for dinner, only 2 open each night. The food was good, I don’t eat anything spicy or seafood so limited options for me. Beach was clean with plenty of seating options. Overall we enjoyed our stay at Beloved but the lack of privacy in the bathroom and the air conditioning would hinder a return to their property.
Stayed 5 nights in Aug 2025

10/10 Excellent

Van

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful resort with the sweetest staff! We were there during seaweed season, but their beach was clean and swimmable when nowhere remotely close was.
Stayed 7 nights in Aug 2025

10/10 Excellent

brittani

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ll definitely be back and I’m excited for another relaxing time there.
Stayed 3 nights in Aug 2025

8/10 Good

Nastassia, Lakewood

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In general, good resort. Couple things we didn’t like. No buffet options at all, no straws available at all! And you can’t even put a swim suit to dry on your own balcony, I literally got a phone call in 3 minutes to my room from front desk?!! Almost too creepy, felt like they watch everybody all the time!
Stayed 6 nights in Aug 2025

10/10 Excellent

Katie, Scrantonpa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2nd time here. Nice relaxing quite, safe is friendly, food is great, rooms are nice, pools are warm, beach is clean.
Jew from one of the restaurants
Dinner from another restaurant
Always building stuff like this
Stayed 5 nights in Aug 2025