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Excellence Playa Mujeres - Adults Only All Inclusive

5.0 star property

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Outdoor wedding area

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Spa pool
  • Spa
  • Parking included

Explore the area

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Prolongacion Bonampak S/N Mz 1 Lt 10, SM 3, Playa Mujeres, Punta Sam, QROO, 77400
  • Place, Mujeres Beach
    ‪8 min walk‬
  • Place, Punta Sam Ferry Terminal
    ‪3 min drive‬
  • Place, Playa Mujeres Golf Club
    ‪4 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪42 min drive‬

Room options

View all photos for Junior Suite Spa or Pool View

Premium bedding, down duvets, free minibar, in-room safe

Junior Suite Spa or Pool View

9.2 out of 10
Wonderful
(91 reviews)
  • 75 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Swim Up Suite Spa or Pool View

Premium bedding, down duvets, free minibar, in-room safe

Junior Swim Up Suite Spa or Pool View

9.6 out of 10
Exceptional
(35 reviews)
  • 75 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Two-Story RooftopTerrace Suite Spa or Pool View

View from room

Two-Story RooftopTerrace Suite Spa or Pool View

9.2 out of 10
Wonderful
(7 reviews)
  • 75 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Junior Suite Ocean View

View from room

Excellence Club Junior Suite Ocean View

9.6 out of 10
Exceptional
(12 reviews)
  • Ocean view
  • 75 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Two-Story Rooftop Terrace Suite Ocean Front

View from room

Excellence Club Two-Story Rooftop Terrace Suite Ocean Front

9.6 out of 10
Exceptional
(11 reviews)
  • Ocean view
  • 75 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Junior Swim Up Suite Pool View

View from room

Excellence Club Junior Swim Up Suite Pool View

9.6 out of 10
Exceptional
(7 reviews)
  • 75 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Junior Suite Pool View

Premium bedding, down duvets, free minibar, in-room safe

Excellence Club Junior Suite Pool View

8.0 out of 10
Very good
(5 reviews)
  • 75 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Terrace Suite With Plunge Pool

Premium bedding, down duvets, free minibar, in-room safe

Terrace Suite With Plunge Pool

8.8 out of 10
Excellent
(14 reviews)
  • 149 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

Punta Sam

With a stay at Excellence Playa Mujeres - Adults Only All Inclusive in Punta Sam (Playa Mujeres), you'll be within a 15-minute drive of Ultramar Ferry Puerto Juárez and Plaza Las Americas. .This all-inclusive property is 6.2 mi (10 km) from North Beach and 14.8 mi (23.7 km) from La Isla Shopping Mall.

What's nearby

  • Mujeres Beach - 8 min walk - 0.7 km
  • Punta Sam Ferry Terminal - 3 min drive - 1.8 km
  • Punta Sam Beach - 3 min drive - 1.8 km
  • Playa Mujeres Golf Club - 4 min drive - 2.8 km
  • North Beach - 47 min drive - 9.4 km

Getting around

  • Cancun Intl. Airport (CUN) - 38 min drive

Restaurants

  • ‪The Deli - ‬6 min drive
  • ‪El Suspiro - ‬7 min drive
  • ‪Don Fernando Lobby Bar - ‬5 min drive
  • ‪Cafecito - ‬5 min drive
  • ‪The Market Kitchen - ‬7 min walk

About this property

Excellence Playa Mujeres - Adults Only All Inclusive

Excellence Playa Mujeres - Adults Only All Inclusive offers 450 accommodations with free minibar items and minibars. Rooms open to furnished balconies or patios. Accommodations offer separate sitting areas. Beds feature down comforters and premium bedding. A pillow menu is available. 55-inch Smart televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

7 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include a private beach, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 15 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include facials, body wraps, and body treatments. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna, a hot tub, and Turkish bath/hammam. The spa is open daily. There are hot springs/mineral springs on site.
Make yourself at home in one of the 450 guestrooms featuring free minibar items and Smart televisions. Your bed comes with down comforters and premium bedding. Rooms have private furnished balconies or patios. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature jetted bathtubs and complimentary toiletries.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After dipping into one of the 7 outdoor pools, you can spend some time at the private beach. Additional features at this property include complimentary wireless internet access, concierge services, and gift shops/newsstands.
Enjoy international cuisine at Oregano, one of the property's 11 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. When you are in need of a refreshing drink, visit the beach bar or one of 11 bars/lounges, or 7 poolside bars.
Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
Oregano - Overlooking the ocean and garden, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
The Lobster House - This beachfront restaurant specializes in seafood and serves breakfast, lunch, and dinner. Open daily.
The Grill - This beach steakhouse serves lunch and dinner. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking
Sailing
Snorkeling

Land activities

Bicycling
Fitness facilities
Soccer
Tennis
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free valet parking on site
  • Limited on-site valet parking

Food and drink

  • 11 bars/lounges
  • 11 restaurants
  • 7 poolside bars
  • A beach bar
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Oregano
  • The Grill
  • The Lobster House

Things to do

  • 24-hour gym
  • 7 outdoor pools
  • Fitness classes
  • Full-service spa
  • Hot tub
  • Kayaking
  • Library
  • Sailing
  • Sauna
  • Scuba diving
  • Snorkelling
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Barbecue grill
  • Garden
  • On a private beach
  • Pool umbrellas
  • Rooftop terrace
  • Vegetable garden

Full-service spa

  • 15 treatment rooms
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Hot/mineral springs
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift (90 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk (112 centimetre high)

More

  • 4 floors
  • 9 buildings
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic drinking straws
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch smart TV with premium cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Composting
  • Desk
  • Energy-saving switches in guestrooms
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
All guests are required to present a valid government-issued ID card and a credit card at check-in for incidental charges.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Airport shuttle fee: MXN 3904.21 per vehicle (roundtrip, maximum occupancy 2)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses wind energy, plus a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
No shows require payment in full, including taxes and service fee.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

All Inclusive Excellence Playa Mujeres
All Inclusive Playa Mujeres
Excellence Adults Only
Excellence Adults Only All Inclusive
Excellence All Inclusive
Excellence Playa Mujeres Adults
Excellence Playa Mujeres Adults Only
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Excellence Playa Mujeres All Inclusive
Playa Mujeres All Inclusive
Excellence Playa Mujeres Adults All Inclusive
Excellence Adults All Inclusive
Excellence Adults All Inclusive All-inclusive property
Excellence All Inclusive Adults Hotel
Excellence Playa Mujeres All Inclusive Adults
Excellence All Inclusive Adults
Excellence Mujeres Inclusive
Hotel Excellence Playa Mujeres - All Inclusive - Adults Only
Excellence Playa Mujeres All Inclusive Adults Hotel
Excellence Playa Mujeres Adults Only All Inclusive
Excellence Playa Mujeres All Inclusive Adults Only
Excellence Playa Mujeres Adults Only All Inclusive
Excellence Playa Mujeres All Inclusive Adults Only
Excellence Playa Mujeres - Adults Only All Inclusive Punta Sam

Excellence Playa Mujeres - Adults Only All Inclusive Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1086 out of 1437 reviews
Rating 8 - Good. 194 out of 1437 reviews
Rating 6 - Okay. 94 out of 1437 reviews
Rating 4 - Poor. 25 out of 1437 reviews
Rating 2 - Terrible. 38 out of 1437 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

Reviews

8/10 Good

Lily

Stayed 4 nights in Dec 2025

10/10 Excellent

Jiawei

Stayed 1 night in Dec 2025

10/10 Excellent

Paul

Another amazing vacation at EPM. Can't wait to go back.
Stayed 5 nights in Dec 2025

6/10 Okay

Yolanda

Travelled with partner
Liked: Cleanliness
Amenities
Stayed 3 nights in Nov 2025

8/10 Good

Jiayi

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Facilities are bit old but very clean. All the staff are super friendly. Enjoyed the activities and tours. Restaurants are good but the waiting time was a bit longer than expected. If you are planning attending activities in between the meals, check the opening hours and save some extra time. Overall good experience. Be mindful with potential mosquitoes and bugs on the beach.
Stayed 4 nights in Nov 2025

10/10 Excellent

Paul Vernon, Meridian

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent resort!! Been here 2 times and love it.
Stayed 7 nights in Nov 2025

4/10 Poor

Josephine J

Travelled with family
Most of the staff seemed blasé about offering assistance. The room looked dated with faded & chipped wood on the bed & dresser. The bathroom trash can was bent & broken. When I asked for a menu I was told to check the app on my phone. Not worth the money at all.
Stayed 3 nights in Nov 2025

10/10 Excellent

Kayla A

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2025

10/10 Excellent

Stephen T

Stayed 7 nights in Nov 2025

10/10 Excellent

Zachary

Stayed 3 nights in Nov 2025

10/10 Excellent

kinga A

Stayed 6 nights in Nov 2025

10/10 Excellent

Georgy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Advantages - Clean room. Excellent staff, tasty food and cocktails. Disadvantages - Long line for the restaurant. Need to wait 30-45 min before a table becomes avalable.
Stayed 5 nights in Nov 2025

8/10 Good

KENYA EARLINE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed so much about Excellence Playa Mujeres. The grounds are very clean, the staff is AMAZING, the rooms were overall pretty good but somewhat dated and we really enjoyed the entertainment. Food was overall pretty good except for the French restaurant, which was rather disappointing. The buffet breakfast, although a little limited for someone who doesn’t eat pork, was always so pleasant because of the staff! It was also great to meet good people from all walks of life. I would definitely recommend and return to this resort. My only issue really is with the Excellence brand as a whole. We were supposed to stay at their Oyster Bay property for our birthdays, but because of Hurricane Melissa, we felt it was unsafe. We were given the run around even though they have a hurricane policy. We were never taken care of and still decided to rebook the trip with Excellence. Hopefully at some point they will make this right because we would love to try all of their properties.
Stayed 3 nights in Nov 2025

4/10 Poor

Samuel

Travelled with partner
Disliked: Amenities
I visit Mexico 4–6 times a year and rarely leave reviews, but this resort was disappointing enough that I feel other travelers should know. I understand the usual all-inclusive rhythm—eat, relax, drink, watch a show, repeat—but this place missed the mark completely. The resort was extremely crowded, and most of the staff seemed annoyed or overwhelmed any time we asked for something. For the price and quality this hotel advertises, the food was the biggest letdown. Not even the basics were good—not a decent burger, buffet, or simple snack. You’re better off spending a bit more and going to Atelier or a Hyatt. I trusted TikTok reviews and regretted it. Service issues were everywhere. Bellboys took so long we ended up carrying our own bags. Our toilet stopped working. The room phone barely worked, and when room service did answer, they rushed us off the call. Our room even lost power randomly, and no one checked on us or explained anything—we just sat and waited for it to turn back on. The app wasn’t helpful, and every restaurant we tried was a disappointment. I didn’t meet a single staff member who seemed friendly or welcoming. Even the spa, which is usually a highlight in Cancun, was rushed and underwhelming. The water journey felt half-hearted, like they just wanted to get it over with. I don’t have anything against the hotel, but I want to share my experience so future travelers don’t waste their time or money. I won’t return to this location. I might consider their newe
Stayed 3 nights in Nov 2025

8/10 Good

Kavoos, Torrance

Travelled with family
Liked: Cleanliness, property conditions & facilities
The hotel is very clean and the staff are very polite. If you’re looking for a place to relax, you can choose this one. Thank you.
Stayed 5 nights in Nov 2025

10/10 Excellent

Kaitlyn

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff at this resort were incredibly friendly and accommodating. We loved the variety of restaurants, bars, and entertainment options. The rooms were also very spacious and clean.
Stayed 7 nights in Nov 2025

10/10 Excellent

Jinyi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food is amazing, and the people are super warm and friendly. It’s such relaxed to stay here for 5 days. There are tons of activities here you can do, like water zomba, kayaking. I especially recommend the clinic tennis class!! Super great. The coach Alfonso is knowledgeable and passionate about teaching tennis. I do play tennis often but still learned a lot from him. Highly recommended! I definitely will come back!
Stayed 2 nights in Nov 2025

10/10 Excellent

Sun Young

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic service and great food. Phenomenal view and scenery.
Stayed 4 nights in Nov 2025

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was clean and service impeccable.
Stayed 5 nights in Nov 2025

10/10 Excellent

Francesco

Great place and great service
Stayed 5 nights in Nov 2025

10/10 Excellent

Michael Joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best week we've ever had. Shoutout Angel at the beach/pool, Jesus at entertainment and Antonio at Agave. You made this trip so special
Stayed 6 nights in Nov 2025

8/10 Good

Rodica

Stayed 5 nights in Nov 2025

8/10 Good

Kelly Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the Excellence brand. Everything at the resort was very well done. Great beach, plenty of shade, nice beach area, nice pools, lots of space the lounge around. Lots of shade options.
Stayed 5 nights in Nov 2025

10/10 Excellent

Perla

Liked: Cleanliness, property conditions & facilities
All great
Stayed 4 nights in Nov 2025

10/10 Excellent

Vadim

Stayed 5 nights in Nov 2025