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Hotel Casa Caracol

2.0 star property

Photo gallery for Hotel Casa Caracol

Front of property
TV
Standard Triple Room
Exterior
TV

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Air conditioning
  • Laundry
  • Free WiFi

Explore the area

View map
8a Miguel Hidalgo Centro - Supmza. 001, Isla Mujeres, QROO, 77400
  • Place, Isla Mujeres Ferry Terminal
    ‪3 min walk‬
  • Place, North Beach
    ‪5 min walk‬
  • Place, Dolphin Discovery
    ‪14 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪106 min drive‬

Room options

View all photos for Basic Room

Basic Room

Basic Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Triple Room

Standard Triple Room

Standard Triple Room

  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Family Room

Family Room

Family Room

  • Sleeps 5
  • 2 Double Beds and 1 Large Twin Bed

View all photos for Basic Studio Suite, 1 Double Bed

Basic Studio Suite, 1 Double Bed

Basic Studio Suite, 1 Double Bed

  • Sleeps 2
  • 1 Double Bed

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About the area

Isla Mujeres

With a stay at Hotel Casa Caracol in Isla Mujeres (Centro - Supmza 001), you'll be a 4-minute walk from Isla Mujeres Ferry Terminal and 6 minutes by foot from North Beach. .This hotel is 0.4 mi (0.6 km) from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and 0.1 mi (0.1 km) from Miguel Hidalgo.

What's nearby

  • Miguel Hidalgo - 1 min walk - 0.0 km
  • Isla Mujeres Ferry Terminal - 3 min walk - 0.3 km
  • Isla Mujeres Cemetery - 5 min walk - 0.4 km
  • North Beach - 5 min walk - 0.4 km
  • Dolphin Discovery - 14 min drive - 6.0 km

Restaurants

  • ‪Los Mariscos De Humo - ‬1 min walk
  • ‪Aroma Isla - ‬1 min walk
  • ‪El Patio - ‬1 min walk
  • ‪Los Burritos - ‬2 min walk
  • ‪Cafe Mogagua - ‬1 min walk

About this property

Hotel Casa Caracol

Hotel in Isla Mujeres, 4-minute walk to Isla Mujeres Ferry Terminal
Hotel Casa Caracol offers 18 accommodations with air conditioning. Guests can surf the web using the complimentary wireless Internet access. Bathrooms include showers. Housekeeping is offered once per stay and irons/ironing boards can be requested. Housekeeping is provided on a limited basis.
Make yourself at home in one of the 18 air-conditioned guestrooms. Complimentary wireless internet access is available to keep you connected. Bathrooms with showers are provided. Housekeeping is provided once per stay, and irons/ironing boards can be requested.
Make use of convenient amenities, which include complimentary wireless internet access and gift shops/newsstands.
Featured amenities include dry cleaning/laundry services and luggage storage.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Conveniences

  • Gift shop/newsstand
  • Limited-hour front desk
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (once per stay)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • No lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Shampoo
  • Shower
  • Soap
  • Toilet paper

Entertainment

  • 32-inch TV

More

  • Air conditioning
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 8:00 AM - 10:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in

Access methods

Front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Property Registration Number 003-007-006598

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property

Hotel Casa Caracol Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 6 out of 10 reviews
Rating 8 - Good. 2 out of 10 reviews
Rating 6 - Okay. 2 out of 10 reviews
Rating 4 - Poor. 0 out of 10 reviews
Rating 2 - Terrible. 0 out of 10 reviews

9.2/10

Cleanliness

9.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

GLORIA, SPRING

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Needs to be demolished and start new
Stayed 1 night in Jul 2025

10/10 Excellent

Andrew

They were nice, it was clean and great location
Stayed 4 nights in Apr 2025

6/10 Okay

steven

Liked: Cleanliness, staff & service, amenities
It’s close to everything. It’s better than it was when it was called Sayil Hotel. Two of the four nights a worker or owners child yelled and cried til 10:40-11 pm. Take earplugs. Staff was very nice.
Stayed 4 nights in Apr 2025

8/10 Good

Teresa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We really enjoyed the space in the room. The Staff was incredible fresh towels. Hanging wet beach stuff and returning it. It was right down town in North Beach area so easy walk to beaches and dinning. We really had fun
Stayed 7 nights in Feb 2025

10/10 Excellent

Lisa van

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really loved it! Apparently I was the first one to book when it got online, and I was welcomed in such a nice and enthusiastic way! All the staff was amazing and super friendly. The location is the best you can imagine, its close to everything, but you dont hear any noice. If I go back to Isla Mujeres, I will definitely stay here again.
Stayed 3 nights in Feb 2025

10/10 Excellent

Necla

Stayed 3 nights in Feb 2025

10/10 Excellent

Carmen

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super cerca todo, bueno, bonito, la atencion todos muy amables, todo excelente, tiene el espacio correcto y suficiente, nos encanto, regresariamos,
Stayed 1 night in Apr 2025

10/10 Excellent

Fabian

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente alojamiento, los encargados fueron muy amables
Stayed 1 night in Apr 2025

10/10 Excellent

Rainier, Cdmx

Stayed 2 nights in Mar 2025

8/10 Good

Margarita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sencillo y adecuado.

La locación está perfecta, cerca de todo, buen precio y muy seguro . Las chicas recepción y ama de llaves muy atentas ☺️ sencillo y adecuado .
Stayed 3 nights in Mar 2025