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Rustic Hotel Isla Mujeres

2.0 star property

Photo gallery for Rustic Hotel Isla Mujeres

Exterior
Interior
Exterior
Reception
Double Bed Suite

Reviews

7.6 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Air-conditioning

Explore the area

View map
Av. Francisco I. Madero 8, Isla Mujeres, QROO, 77400
  • Place, Miguel Hidalgo
    ‪2 min walk‬
  • Place, North Beach
    ‪3 min walk‬
  • Place, beach near Centro
    ‪5 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪82 min drive‬

Room options

View all photos for Queen Bed Suite

Queen Bed Suite

Queen Bed Suite

10.0 out of 10
Exceptional
(1 review)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Queen Bed Suite with Balcony

Queen Bed Suite with Balcony

Queen Bed Suite with Balcony

10.0 out of 10
Exceptional
(1 review)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for King Bed Suite with Balcony

King Bed Suite with Balcony

King Bed Suite with Balcony

  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Double Bed Suite

Double Bed Suite

Double Bed Suite

10.0 out of 10
Exceptional
(2 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

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About the area

Isla Mujeres

With a stay at Rustic Hotel Isla Mujeres in Isla Mujeres (Centro - Supmza 001), you'll be steps from Isla Mujeres Ferry Terminal and 3 minutes by foot from North Beach. .This hotel is 0.4 mi (0.6 km) from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and 0.2 mi (0.4 km) from Faro de Punta Norte.

What's nearby

  • Miguel Hidalgo - 2 min walk - 0.2 km
  • North Beach - 3 min walk - 0.3 km
  • Faro de Punta Norte - 5 min walk - 0.4 km
  • beach near Centro - 5 min walk - 0.5 km
  • Isla Mujeres Cemetery - 6 min walk - 0.6 km

Restaurants

  • ‪Luna Grill - ‬1 min walk
  • ‪Sonny's Pizza - ‬3 min walk
  • ‪Los Mariscos De Humo - ‬1 min walk
  • ‪Cockteleria Picus - ‬1 min walk
  • ‪Mocambo Lancheros - ‬1 min walk

About this property

Rustic Hotel Isla Mujeres

Rustic Hotel Isla Mujeres offers 15 accommodations with air conditioning. 32-inch Smart televisions come with digital channels.

Bathrooms include showers. This Isla Mujeres hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Housekeeping is offered once per stay and change of towels can be requested. Housekeeping is provided on a limited basis.

Make yourself at home in one of the 15 air-conditioned rooms featuring Smart televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms with showers are provided.
The front desk is staffed during limited hours.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Conveniences

  • Limited-hour front desk
  • Luggage storage

Guest services

  • Change of towels on request
  • Housekeeping (once per stay)

Accessibility

  • No lift
  • Tile flooring in room

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch smart TV with digital channels

More

  • Air conditioning

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM

Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 9:00 AM - 6:00 PM

Guests must contact the property in advance for check-in instructions and lockbox information; front desk staffed during limited hours

This property doesn't offer after-hours check-in

To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours), lockbox

Pets

Pets not allowed

Children and extra beds

Children are welcome

Rollaway/extra beds are not available

Cribs (infant beds) are not available

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted

We should mention

This property does not have elevators
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Rustic Hotel Isla Mujeres Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 14 out of 33 reviews
Rating 8 - Good. 7 out of 33 reviews
Rating 6 - Okay. 6 out of 33 reviews
Rating 4 - Poor. 2 out of 33 reviews
Rating 2 - Terrible. 4 out of 33 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

6.2/10

Amenities

7.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Nicolás

Travelled with family
Liked: Cleanliness, staff & service, amenities
Muy amables y excelente ubicación.
Stayed 3 nights in Jan 2026

2/10 Terrible

Sarah

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not stay here! We booked 3 nights here, 1st we arrived the door to our room was wide open, the room was not clean there was paint on the sheets, a pubic hair in the drawer, & the bathroom smelled of sewage as soon as you turned the fan on, in the morning we told reception about the issue and we recorded the whole conversation to which she called the owner & come to find out that room was not supposed to be booked at all for that issue & they had overbooked their hotel & put us in a room that was not supposed to be booked so they told us they would transfer one nights stay & give us another room with a bigger bed. when we went to change rooms the bed was not any bigger & i had to go get upset again for them to give us another room as we had booked room with 2 beds as we had 3 ppl staying, finally got a king size bed even though still not acceptable for 3 ppl, then the next day we had to move rooms again, every day we had to say we have not recieved the etransfer yet where is it? it was always we will send it shortly, we had to waste every day around 2 pm to change rooms the last day we came back the maid had left our door wide open w/ our luggage, passports in there(safes dont work)i was livid & said i want at least 50% of money back! Checkout day still no money but employee gave us some of his cash as i was calling cops & said i dont want trouble send it back when u recieve refund from expedia, owner declined to refund us on expedia! We are still owed about $700 mxn!
Stayed 3 nights in Jan 2026

6/10 Okay

Tyler

Disliked: Cleanliness, staff & service, amenities
Bathroom did not have a knob installed and I could not access the bathroom after I closed the door. Took 4 hours to gain access. It was a known issue before I checked in. Room was not very clean
Stayed 3 nights in Dec 2025

4/10 Poor

Maria

Travelled with partner
TV didn’t work, which was a bumper since we wanted to unwind after a long day of exploring. Room only had one night stand, and no table. Did have a closet, the vault didn’t work. Bathroom was really small. I am 5 foot 9 inches and I barely was able to sit on the toilet with my knees hitting the wall. Shower was also awkwardly small. I had to put our bathroom stuff on top of the toilet water tank since the small glass shelve above the sink, wasn’t mounted properly/loose. Also a few of locals were getting drunk in front of the hotel. My wife and I could hear them talk bad about the tourists. Would have been nice to have the TV working, so we didn’t have to hear those drunks.
Stayed 1 night in Dec 2025

6/10 Okay

Tracy

Disliked: Amenities
The front desk staff was courteous. When I arrived in the room there was no toilet paper. The beds only have thin sheets ( no blankets). I arrived on a Wednesday and my room wasn't cleaned until Sunday. I had requested and spoke with the front desk each morning about it and they promised it would be clean (it wasn't) the towels were crisp, not soft. I do not recommend this place if you're staying more than 1 maybe 2 nights
Stayed 7 nights in Dec 2025

10/10 Excellent

Jeanette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I enjoyed my time at the rustic hotel, its location was perfect just minutes from the ferry, a couple blocks to the beach and a couple blocks from the Main Street. Everything I needed during my time on the island was within walking distance. The room was clean and the staff was super friendly.
Stayed 7 nights in Nov 2025

6/10 Okay

Lini

Disliked: Amenities
When we got there, the WiFi was down so no WiFi during the stay. No toilet paper in the room, they cleaned the toilet but was not fully rinsed, some detergent was left on the toilet seat. Mosquitoes in the room. Front desk staff was friendly and helpful!
Stayed 1 night in Nov 2025

6/10 Okay

Leticia

Stayed 3 nights in Nov 2025

10/10 Excellent

Yurika

Stayed 1 night in Nov 2025

6/10 Okay

Victoria Caeli

Liked: Cleanliness
Disliked: Amenities
The staff was so kind, helpful and welcoming, but in fairness to other travelers I'm sharing my unfavorable opinion of the stay. The room was clean but very spare, just one very bright overhead light with the switch by the door necessitating my phone light to see my way back to the bed. There were no windows except onto the interior public hallway also brightly lit, and no public space to sit or get fresh air. The room is claustrophobic, all white with a single white sheet for comfort at night. Needing air I sat on the doorstoop at night, directly into someone's spilled beer. The bed is hard, so if you have fibromyalgia like me it's a nightmare: I hurt all over today and barely slept. The safe was broken also. The room was inexpensive but not worth it: I regret not just leaving before it got too late. I feel badly leaving this review because the young couple running the place was so wonderful and I'm reluctant to hurt anyone's small business, but if I'd had this info ahead of time I would have chosen a different hotel. It might be fine for young travelers needing a very basic crash pad though! Owners: please place a bedside light and provide a blanket, and perhaps a chair or bench outside of the entry to prevent midnight beer-sitting on the stoop!
Stayed 1 night in Nov 2025

10/10 Excellent

Reinaldo

Stayed 1 night in Oct 2025

10/10 Excellent

Eugen

Stayed 3 nights in Oct 2025

10/10 Excellent

Jen

Travelled with group
Liked: Cleanliness, staff & service, amenities
Hotel céntrico, cómodo, limpio. Perfecto para estancias cortas.
Stayed 1 night in Feb 2026

10/10 Excellent

Daniel

Travelled with group
Liked: Cleanliness, staff & service, amenities
Bra tryck i duschen.
Stayed 3 nights in Jan 2026

4/10 Poor

Gaby

Stayed 4 nights in Jan 2026

8/10 Good

José Neguib

Travelled with family
La habitación es pequeña pero limpia y confortable. La ubicación es lo mejor del hotel a 2 cuadras de la terminal de ultramar y cerca de playa norte
Stayed 1 night in Dec 2025

10/10 Excellent

ALFONSO SALVADOR

Travelled with group
Liked: Cleanliness, property conditions & facilities
La habitación muy limpia, y confortable. El personal muy amable.
Stayed 1 night in Nov 2025

10/10 Excellent

Dennis

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Todo excelente
Stayed 1 night in Nov 2025

2/10 Terrible

Alberto

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pesimo el servicio, instalaciones no aptas para hospedarse.. Y para colmo te contactan semanas despues para decirte que tienes saldo pendiente en tu reserva. Cuando al momento de ingresar te cobraron el total de la estancia 🤔
Stayed 2 nights in Nov 2025

10/10 Excellent

Dennis

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Todo excelente!!
Stayed 1 night in Oct 2025

10/10 Excellent

Armando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente lugar para alojarse. Muy céntrico y de fácil acceso. Ampliamente recomendable. Quedé tan satisfecho que extendí mi estancia en el hotel y en Isla Mujeres. 🤘🤘 Ya en otro post, describiré mi segunda estancia en el lugar.
Stayed 2 nights in Oct 2025

10/10 Excellent

Tabata Yaretsy

Stayed 1 night in Sep 2025

10/10 Excellent

Brenda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tiene excelente ubicación cerca del ferry y playa norte y hay varios restaurantes y bares cerca del hotel , el personal muy amable , el precio muy bueno, lo recomiendo al 100!
Stayed 1 night in Sep 2025

2/10 Terrible

Cesar

Stayed 1 night in Aug 2025