Compare Family Hotels in Jesmond

When we first arrived in our room, we couldn't even open the sliding door to see the pool area (glimpses of it) and the flyscreen was ripped. I went downstairs to Reception and let them know about the damaged doors. The lady was polite and put us into another room. However, the glass door was again in need of repair. We couldn't be bothered going back to reception. The spa was out of action as it was getting repaired. We were looking forward to using that amenity. Lastly, we couldn't get to sleep on the Saturday night due to all of the noise by a group of young adults screaming and carrying on. As we had to leave by 4am the next day for a long travel home, we really were struggling to find anything good with our stay. We had stayed there a few times before but this is the last time we are going back.

Would have been nice to have a set of sheets and blanket for the sofa bed, otherwise it was an enjoyable stay

What a treat. All the elegance and style of a big brand name with the friendliness and personality of a boutique hotel. Comfiest bed and pillows ever. Throughly recommend.

Clean but our room was 101 and very noisy with street noise and early starts at the job site opposite.

Big rooms, clean, good staff and great waterfront location

Great location for a concert in Newcastle. Easy prking.