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Grand Palladium Kantenah Resort & Spa All Inclusive

5.0 star property

Photo gallery for Grand Palladium Kantenah Resort & Spa All Inclusive

Aerial view
Lake
Lobby sitting area
2 bars/lounges, 2 swim-up bars, poolside bar, beach bar
Outdoor dining

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking included

Explore the area

View map
Carretera Chetumal, Puerto Juarez KM 256-100, Kantenah, QROO, 77710
  • Place, Cenote Azul
    ‪4 min drive‬
  • Place, Cenote Cristalino
    ‪5 min drive‬
  • Place, Akumal Beach
    ‪5 min drive‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

Junior Suite Garden View

8.4 out of 10
Very good
(61 reviews)
  • Garden view
  • 37 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Room Deluxe with View

  • 37 sq m
  • Sleeps 1

Suite Junior with View

  • 42 sq m
  • Sleeps 1

Suite Luxury with View

  • 58 sq m
  • Sleeps 1

Room Deluxe with View

  • 37 sq m
  • Sleeps 2

Suite Junior with View

  • 42 sq m
  • Sleeps 2

Suite Luxury with View

  • 58 sq m
  • Sleeps 2

Room Deluxe with View

  • 37 sq m
  • Sleeps 3

Suite Junior with View

  • 42 sq m
  • Sleeps 3

Room Deluxe With View

  • 37 sq m
  • Sleeps 4

Suite Junior with View

  • 42 sq m
  • Sleeps 4

Room Deluxe with View

  • 37 sq m
  • Sleeps 3

Suite Junior with View

  • 42 sq m
  • Sleeps 3

Suite Junior with View

  • 42 sq m
  • Sleeps 4

Junior Suite Single Use Garden View

  • Garden view
  • 37 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

Suite Superior with Garden View

  • Garden view
  • 103 sq m
  • Sleeps 4

Junior Suite Garden View

9.2 out of 10
Wonderful
(19 reviews)
  • Garden view
  • 37 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Junior Suite Garden View

9.6 out of 10
Exceptional
(23 reviews)
  • 37 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

Family Selection Junior Suite Rooftop with Private Pool

9.4 out of 10
Exceptional
(3 reviews)
  • 51 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

Family Selection Suite Beachfront

8.8 out of 10
Excellent
(6 reviews)
  • 103 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Suite Junior with Garden View

  • Garden view
  • 37 sq m
  • Sleeps 2

Suite Junior with Garden View

  • Garden view
  • 37 sq m
  • Sleeps 3

Suite Junior with Garden View

  • Garden view
  • 37 sq m
  • Sleeps 4

Suite Luxury with Pool View

  • 37 sq m
  • Sleeps 2

Suite Luxury with Pool View

  • 37 sq m
  • Sleeps 3

Suite Luxury with Pool View

  • 37 sq m
  • Sleeps 4

Suite Premium with Pool View

  • 51 sq m
  • Sleeps 2

Suite Premium with Pool View

  • 51 sq m
  • Sleeps 3

Suite Master with Garden View

  • Garden view
  • 103 sq m
  • Sleeps 2

Suite Master with Garden View

  • Garden view
  • 103 sq m
  • Sleeps 3

Suite Master with Garden View

  • Garden view
  • 103 sq m
  • Sleeps 4

Suite Junior with Garden View

  • Garden view
  • 37 sq m
  • Sleeps 1

Suite Junior with Garden View

  • Garden view
  • 37 sq m
  • Sleeps 3

Suite Junior with Garden View

  • Garden view
  • 37 sq m
  • Sleeps 4

Suite Luxury with Pool View

  • 37 sq m
  • Sleeps 1

Suite Luxury with Pool View

  • 37 sq m
  • Sleeps 3

Suite Luxury with Pool View

  • 37 sq m
  • Sleeps 4

Suite Premium with Pool View

  • 51 sq m
  • Sleeps 1

Suite Premium with Pool View

  • 51 sq m
  • Sleeps 3

Suite Master with Garden View

  • Garden view
  • 103 sq m
  • Sleeps 1

Suite Master with Garden View

  • Garden view
  • 103 sq m
  • Sleeps 3

Suite Master with Garden View

  • Garden view
  • 103 sq m
  • Sleeps 4

Suite Premium with Pool View

  • 103 sq m
  • Sleeps 4

Family Junior Suite Garden View

  • Sleeps 3

Family Junior Suite Swim-up

  • Sleeps 3

Deluxe Room With Garden View

  • Sleeps 3

Family Selection Suite Beachside

  • Sleeps 2

Family Selection Junior Suite Rooftop With Private Pool

  • Sleeps 3

Family Selection Suite Beachfront

  • Sleeps 3

Similar properties

About the area

Kantenah

Located in Kantenah, Grand Palladium Kantenah Resort & Spa All Inclusive is by the sea, within a 10-minute drive of Puerto Aventuras Marina and Akumal Beach. .This all-inclusive property is 12.6 mi (20.3 km) from Xel-Há Park.

What's nearby

  • Cenote Azul - 4 min drive - 7.5 km
  • Cenote Cristalino - 5 min drive - 7.8 km
  • Akumal Beach - 5 min drive - 7.5 km
  • Ecopark Kantun Chi - 5 min drive - 8.5 km
  • Akumal Ecological Center - 5 min drive - 7.5 km

Getting around

  • Cancun Intl. Airport (CUN) - 67 min drive

Restaurants

  • ‪Pueblito Lindo - ‬8 min drive
  • ‪Xtra Time Sport Bar - ‬1 min walk
  • ‪La Hacienda - ‬1 min walk
  • ‪Ikebana Japanese Restaurant - ‬8 min drive
  • ‪Arrecifes - ‬5 min drive

About this property

Grand Palladium Kantenah Resort & Spa All Inclusive

Grand Palladium Kantenah Resort & Spa All Inclusive offers 252 air-conditioned accommodations with minibars and safes. Rooms open to furnished balconies. 32-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, complimentary toiletries, and hair dryers.

This Kantenah property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach, a waterslide, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Zentropia has 16 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Make yourself at home in one of the 252 air-conditioned rooms featuring iPod docking stations and flat-screen televisions. Rooms have private furnished balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature jetted bathtubs and rainfall showerheads.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After dipping into one of the 5 outdoor pools, you can spend some time at the private beach. Additional amenities at this property include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Grab a bite to eat at one of the property's 3 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. When you are in need of a refreshing drink, visit the beach bar or one of 2 bars/lounges, or 2 swim-up bars. A complimentary buffet breakfast is served daily from 7:00 AM to 11:00 AM.
Featured amenities include a business center, express check-in, and dry cleaning/laundry services. Event facilities at this property consist of a conference center and meeting rooms. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7:00 AM and 11:00 AM.
Grand Palladium Kantenah Resort & Spa All Inclusive has 3 restaurants on site.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)
Dining availability limited at one or more venues

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking
Snorkeling
Windsurfing

Land activities

Fitness facilities
Miniature golf
Soccer
Tennis
Volleyball

Lessons/classes/games

Aerobics
Language
Water fitness

Entertainment

Onsite entertainment and activities
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 bars/lounges
  • 2 swim-up bars
  • 3 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Couples/private dining

Things to do

  • 5 outdoor pools
  • Arcade/game room
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Boat tours
  • Bowling alley
  • Children's club
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Full-service spa
  • Games
  • Gym
  • Kayaking
  • Mini golf
  • Pilates classes
  • Playground
  • Racquetball/squash
  • Sauna
  • Scuba diving
  • Segway rentals/tours
  • Shopping
  • Steam room
  • Tennis
  • Waterslide
  • Windsurfing
  • Yoga classes

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Bowling alley
  • Children's club
  • Children's games
  • Children's pool
  • In-room cot
  • Laundry facilities
  • Lifeguards on site
  • Mini golf
  • Playground
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 11 buildings
  • 2 floors
  • Banquet hall
  • Built in 2002
  • Designated smoking areas
  • Lifeguards
  • Renovated entire property - December 2023

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • IPod dock
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Sanitation services: USD 2 per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Guests under 18 years old are not allowed in the spa

Property is also known as

Grand Palladium Kantenah Solidaridad
Grand Palladium Kantenah Resort All Inclusive
Kantenah Grand Palladium
Grand Palladium Kantenah
Grand Palladium Kantenah All Inclusive
Grand Palladium Kantenah Resort & Spa All Inclusive Kantenah

Grand Palladium Kantenah Resort & Spa All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 596 out of 1018 reviews
Rating 8 - Good. 210 out of 1018 reviews
Rating 6 - Okay. 93 out of 1018 reviews
Rating 4 - Poor. 61 out of 1018 reviews
Rating 2 - Terrible. 58 out of 1018 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Victor Manuel

Stayed 4 nights in Dec 2025

4/10 Poor

fawad

Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities
Food..
Stayed 7 nights in Dec 2025

10/10 Excellent

Lori

Travelled with family
Liked: Cleanliness, amenities
Our tv didn’t work when we tried to watch it. We called 3 times to have it fixed. After over an hour someone came but didn’t speak English. Left answer never seen anyone after that. The tv was never fixed. At over $600 for a night I wouldn’t think a tv should have been an issue
Stayed 1 night in Dec 2025

10/10 Excellent

Angela

Stayed 5 nights in Dec 2025

10/10 Excellent

Aleksandr

Liked: Cleanliness, amenities, property conditions & facilities
Clean, beautiful, & fantastic service!
Stayed 3 nights in Dec 2025

10/10 Excellent

Geovany

Liked: Cleanliness, property conditions & facilities
Clean room, very nice and helpful staff
Stayed 4 nights in Dec 2025

10/10 Excellent

Mark

Stayed 6 nights in Dec 2025

10/10 Excellent

Brittany Justine

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The cleanliness of the resort was very good. Most of the food was wonderful, with a couple of exceptions. We did not enjoy portofino. But we loved the Brazilian restaurant. Our butler Karen was absolutely wonderful. The bar staff was very good. There were times when service was fantastic at meals and times when it is not so great.
Stayed 8 nights in Dec 2025

10/10 Excellent

Tyler, Regina

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was an amazing experience! We stayed in the beachfront suite with the hot tub on the patio, in the Family Selection area of Kantenah. This property is gorgeous and the staff definitely makes you feel VIP. Everyone from the butler to the bar staff to the shuttle drivers, all were friendly and courteous. Would highly recommend the Family Select for the perks. We will definitely return!
Stayed 7 nights in Dec 2025

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great resort excellent service
Stayed 8 nights in Dec 2025

10/10 Excellent

Elana Blanca

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We had a wonderful 10-night stay at this all-inclusive resort with our family, including our 2-year-old and 10-month-old. We stayed in the Family Selection, which was absolutely worth it and made traveling with young children so much easier. The resort was very stroller-friendly, clean, and felt safe and welcoming. Our room was spacious and well-maintained, the staff was incredibly kind and accommodating, and the food offered great variety for both adults and kids. The pools and family areas were a highlight, and the overall atmosphere was relaxing and enjoyable. We made great memories and would absolutely return. Highly recommend for families with young children.
Stayed 10 nights in Dec 2025

8/10 Good

hristo

Stayed 11 nights in Nov 2025

10/10 Excellent

Khalil

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great stay at Grand Palladium Kantenah Resort & Spa. Beautiful property, friendly staff, great food, and a relaxing atmosphere. The all-inclusive experience made everything easy. We would definitely return.
Stayed 6 nights in Dec 2025

10/10 Excellent

Vandana

Clean room,
Stayed 4 nights in Dec 2025

10/10 Excellent

Abdollah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were so nice and helpful
Stayed 3 nights in Dec 2025

10/10 Excellent

Savannah

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
All was amazing! Family selection staff was excellent. We all enjoyed Bravo (kids 3-5) Would stay again!
Stayed 6 nights in Dec 2025

6/10 Okay

Ella, Brooklyn

Travelled with family
Liked: Property conditions & facilities
Mold in the room. Very bed food. Service not good
Stayed 7 nights in Dec 2025

10/10 Excellent

Barner

Stayed 4 nights in Nov 2025

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities
Pretty good
Stayed 1 night in Dec 2025

10/10 Excellent

Mohammed

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Amazing service!
Stayed 6 nights in Dec 2025

10/10 Excellent

Tetiana

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We had an amazing stay at Grand Palladium Kantenah Family Selection. Everything was excellent, from the staff to the amenities. The beach was absolutely beautiful, and the staff were incredibly friendly, welcoming, and always helpful. The food was outstanding with plenty of great options for the whole family. We’ve been to Riviera Maya 6 times and stayed at different resorts, and this was by far our favorite. It’s truly family-oriented and made for a relaxing, memorable vacation.
Stayed 9 nights in Nov 2025

10/10 Excellent

Frank

Stayed 3 nights in Nov 2025

10/10 Excellent

Monika

Liked: Cleanliness
Stayed 6 nights in Nov 2025

10/10 Excellent

Alex

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing Family Experience at Grand Palladium Kantenah Resort & Spa Our stay at Grand Palladium Kantenah Resort & Spa was truly unforgettable. We visited for my daughter’s birthday trip, and the resort made it incredibly special from start to finish. We stayed in the Family Selection, and the staff there made our trip exceptional. Our butlers, Luis and Emmanuel, were outstanding—always attentive, friendly, and willing to go the extra mile. Israel also did an incredible job arranging a beautiful birthday surprise at the beach cabana and decorating our room. These special touches created memories we’ll cherish forever. The resort drivers who transport guests around the property were always helpful and attentive, making it easy to get anywhere comfortably. The food was excellent, our rooftop room had stunning views, and the Family Selection pool and kids’ program quickly became our favorite part of the stay. Everything felt relaxing, well-organized, and family-friendly. We are leaving with wonderful memories, and we will definitely be coming back. Highly recommended! Alex Quiñones
Stayed 4 nights in Dec 2025

10/10 Excellent

Anuj

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Overall a great resort with clean rooms and beautiful lobby. It is a large resort with lot of restaurants and multiple pools. Service is also good. Beach is also nice. Highly recommend.
Stayed 5 nights in Dec 2025