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Grand Palladium White Sand Resort & Spa All Inclusive

4.0 star property

Photo gallery for Grand Palladium White Sand Resort & Spa All Inclusive

Aerial view
Lobby sitting area
Couples treatment room(s), sauna, hot tub, steam room
Aerial view
Exterior

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar

Explore the area

Map
Carr Federal Chetumal - Puerto Juarez, Km 256-100 Municipio Solidaridad, Kantenah, QROO, 77710
  • Akumal Beach
    ‪6 min drive‬
  • Yal-ku Lagoon
    ‪9 min drive‬
  • Half Moon Bay
    ‪9 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Junior Suite Single use Garden View

1 bedroom, minibar, in-room safe, desk

Junior Suite Single use Garden View

8.0 out of 10
Very good
(2 reviews)
  • 53 sq m
  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed OR 2 Double Beds and 1 Double Sofa Bed

View all photos for Junior Suite, Beachside

Junior Suite, Beachside

Junior Suite, Beachside

7.8 out of 10
Good
(16 reviews)
  • 53 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, Beachside

Suite, Beachside

Suite, Beachside

  • 68 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Romance Bungalow by the lake

Romance Bungalow by the lake

Romance Bungalow by the lake

9.4 out of 10
Exceptional
(3 reviews)
  • 69 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

Junior Suite Poolside

  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite Garden View

1 bedroom, minibar, in-room safe, desk

Junior Suite Garden View

8.0 out of 10
Very good
(31 reviews)
  • 53 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for Suite Garden View

Suite Garden View

Suite Garden View

  • 68 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Romance Villa Suite Poolside

  • 53 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

6 outdoor pools, pool umbrellas, pool loungers

Grand Palladium Colonial Resort & Spa All Inclusive

  • On private beach
  • Pool
  • Hot tub
  • Breakfast included
4.1 out of 5, Very good, (1002)
The price is NZ$688
for 1 room
includes taxes & fees
4 Jul - 5 Jul
Grand Palladium Colonial Resort & Spa All Inclusive

About the area

Kantenah

With a stay at Grand Palladium White Sand Resort & Spa All Inclusive in Kantenah, you'll be 4.7 mi (7.6 km) from Akumal Beach and 12.9 mi (20.7 km) from Xel-Há Park. .This all-inclusive property is 8.2 mi (13.1 km) from Half Moon Bay and 17 mi (27.4 km) from Soliman Bay.

What's nearby

  • Akumal Beach - 6 min drive - 7.1 km
  • Cenote Azul - 6 min drive - 8.1 km
  • Yal-ku Lagoon - 9 min drive - 5.3 km
  • Half Moon Bay - 9 min drive - 8.9 km
  • Xel-Há Park - 15 min drive - 19.5 km

Getting around

  • Cancun Intl. Airport (CUN) - 66 min drive

Restaurants

  • ‪Xtra Time Sports Bar - ‬8 min walk
  • ‪Guacamayas Bar - ‬6 min drive
  • ‪Mezcal Lobby Bar - ‬9 min drive
  • ‪Beach Bbq - ‬6 min drive
  • ‪Lobby Bar White Sand - ‬1 min walk

About this property

Grand Palladium White Sand Resort & Spa All Inclusive

Family-friendly fun on the beach, with 6 outdoor pools
Grand Palladium White Sand Resort & Spa All Inclusive offers 264 air-conditioned accommodations with indoor private hot tubs and iPod docking stations. Rooms open to furnished balconies. 32-inch flat-screen televisions come with premium cable channels and pay movies. Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include shower/tub combinations with jetted bathtubs, complimentary toiletries, and hair dryers.

This Kantenah property provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

6 outdoor swimming pools and 5 hot tubs are on site. In addition to a children's pool, other recreational amenities include a private beach, a waterslide, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Zentropia Palladium Spa & Wellness has 16 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Make yourself at home in one of the 264 air-conditioned rooms featuring indoor private hot tubs and flat-screen televisions. Rooms have private furnished balconies. Cable programming and iPod docking stations are provided for your entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with shower/tub combinations feature jetted bathtubs and complimentary toiletries.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After dipping into one of the 6 outdoor swimming pools or 5 hot tubs, you can spend some time at the private beach. This property also features complimentary wireless internet access, concierge services, and babysitting (surcharge).
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy Mexican cuisine at La Adelita, one of the property's 5 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. When you are in need of a refreshing drink, visit the beach bar or one of 2 bars/lounges, or 2 swim-up bars. A complimentary buffet breakfast is served daily from 7:00 AM to 11:00 AM.

Featured amenities include a business center, express check-in, and dry cleaning/laundry services. Event facilities at this property consist of a conference center and 3 meeting rooms. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7:00 AM and 11:00 AM.
La Adelita - This theme restaurant specializes in Mexican cuisine. Guests can enjoy drinks at the bar.
El Dorado - Onsite steakhouse. Guests can enjoy drinks at the bar. Open daily.
Sumptuori - This sushi bar specializes in Japanese cuisine. Guests can enjoy drinks at the bar. Open daily.
Portofino - This restaurant specializes in Italian cuisine. Guests can enjoy drinks at the bar. Open daily.
Room service (during limited hours) is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)
Dining availability limited at one or more venues

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Sailing
Snorkeling
Windsurfing

Land activities

Fitness facilities
Miniature golf
Soccer
Tennis
Volleyball

Lessons/classes/games

Aerobics
Water fitness

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 bars/lounges
  • 2 swim-up bars
  • 5 restaurants
  • A beach bar
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • El Dorado
  • La Adelita
  • Portofino
  • Sumptuori

Things to do

  • 5 hot tubs
  • 6 outdoor pools
  • Arcade/game room
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Boat tours
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Games
  • Gym
  • Kayaking
  • Mini golf
  • Pilates classes
  • Playground
  • Racquetball/squash
  • Sauna
  • Scuba diving
  • Segway rentals/tours
  • Shopping
  • Snorkelling
  • Steam room
  • Tennis
  • Waterslide
  • Windsurfing
  • Yoga classes

Family friendly

  • 6 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Lifeguards on site
  • Mini golf
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 3 meeting rooms
  • Business centre
  • Conference centre

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Magnifying mirror
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • 8 buildings
  • Banquet hall
  • Built in 2005
  • Designated smoking areas (fines apply)
  • Lifeguards
  • Mosquito nets
  • Renovated entire property - 2019

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • IPod dock
  • Pay films

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from June 1 2025 to December 31 2025 (completion date subject to change). The following areas are affected:
  • Exterior
During renovations, the property will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Sanitation services: USD 2 per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a smoke detector, a security system, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the spa

Property is also known as

Grand Palladium White Sand Kantenah
Grand Palladium White Sand Resort
Grand Palladium White Sand Solidaridad
Grand Palladium White Sand Resort All Inclusive Kantenah
Grand Palladium White Sand All Inclusive Kantenah
Pallaum White d Inclusive Kan
Grand Palladium White Sand Resort & Spa All Inclusive Kantenah

Grand Palladium White Sand Resort & Spa All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 348 out of 687 reviews
Rating 8 - Good. 183 out of 687 reviews
Rating 6 - Okay. 69 out of 687 reviews
Rating 4 - Poor. 40 out of 687 reviews
Rating 2 - Terrible. 47 out of 687 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2025

10/10 Excellent

Keith Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The team at the resort are excellent, well mannered and just very great people to be around.
Stayed 7 nights in Feb 2025

10/10 Excellent

brad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2025

6/10 Okay

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2025

8/10 Good

Mitchell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family of 4 (kids 4 & 6) really enjoyed our stay at the resort. There was plenty of options for the whole family when it came to pools, food, beaches, and entertainment. The beach and grounds were kept very clean. Most of the action at pool and beach took place at the Colonial, so keep that in mind when booking. There was ample transportation between hotels when needed, and you could even get rides directly to your room if needed. I would recommend the resort to anyone looking for a trip that can please any group. One suggestion when checking in, ask if you have access to the "family selection" as these areas a great for keeping kids entertained.
Stayed 7 nights in Mar 2025

10/10 Excellent

Franci-Lynn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great to experience all of the restaurants,pools and beaches of the other resorts. The staff went over and above to make our stay great! The natural setting, wildlife and gardens made this trip outstanding. The spa was amazing.
Stayed 7 nights in Mar 2025

10/10 Excellent

Kyle Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the staff were friendly and helpful. The rooms were clean and comfortable. Beautiful basketball, tennis and pickleball courts. Pools were fabulous.
Stayed 7 nights in Mar 2025

10/10 Excellent

Nate

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2025

8/10 Good

Yuliot

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Solo una sugerencia , mas entretenimiento es un poco aburrido. Tan como de dia y noche
Stayed 3 nights in Mar 2025

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities
The food was incredible! I would highly recommend this resort!
Stayed 7 nights in Mar 2025

10/10 Excellent

Nicholas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay here was lovely! All of the staff were very friendly and attentive. Shout out to Cielo and David, our concierges, as well as the manager Miguel. They took extra effort to ensure we had the best experience and were able to celebrate our anniversary in style. Highly reccomend the Japanese and steak restaurants!
Stayed 5 nights in Mar 2025

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2025

10/10 Excellent

Susan D

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome experience, beautiful beach, decent food, nice people. Would go again
Stayed 3 nights in Mar 2025

10/10 Excellent

Jared Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2025

2/10 Terrible

Kayla

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2025

10/10 Excellent

Rebecka

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort was beyond amazing
Stayed 4 nights in Mar 2025

10/10 Excellent

Kristof

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an absolutely fantastic experience at the Grand Palladium Resort! From the moment we arrived, the service was top-notch. The staff went above and beyond to ensure our stay was perfect, always greeting us with a smile and offering helpful advice on things to do and see. The resort itself is stunning, with beautifully landscaped gardens and spacious, clean rooms. The pools were pristine, and we especially loved the variety of options—there was something for everyone, from a lively pool with activities to a quieter, more serene space to relax. The food was incredible! The all-inclusive dining options were diverse, with everything from international cuisine to local specialties. Each meal felt like a treat, and the themed dinners were a nice touch. The bars served delicious cocktails, and we appreciated the variety of drink options available throughout the day. What really stood out was the range of activities and amenities. Whether you're into lounging by the beach or pools to the entertainment team keeping things fun and engaging the nightly shows and events. Our villa 59 was perfectly close to the beach in White Sends Resort and the room with view of lush green exotic Flora. The concierge team (Ceilo and David) were fantastic in introducing us to various events. Overall, I highly recommend the Grand Palladium Resort for anyone looking for a relaxing, all-inclusive getaway. It's a perfect blend of luxury, fun, and excellent service—We will definitely be coming back!
Stayed 6 nights in Feb 2025

10/10 Excellent

NOLA GLYNIS

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All facilities were great, well kept, and user-friendly. Staff very helpful, polite, and efficient. Travel Club presentation unexpected and invasive.
Stayed 7 nights in Feb 2025

10/10 Excellent

Marta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our second time at the property and we love how large it is. We love walking around and you don’t get bored because there are many lobby’s and things to do. The staff does a great job. I will definitely book with Expedia again they treated us great.
Stayed 8 nights in Feb 2025

10/10 Excellent

Deryl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was absolutely amazing
Stayed 7 nights in Feb 2025

8/10 Good

Stephen

Liked: Cleanliness, property conditions & facilities
Service was not what we typically get from an all inclusive
Stayed 4 nights in Feb 2025

10/10 Excellent

Rodrigo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay,great staff, great people
Stayed 3 nights in Feb 2025

8/10 Good

Qin

Liked: Cleanliness, staff & service
People are simple and friendly.
Stayed 7 nights in Feb 2025

8/10 Good

Shekima

Liked: Cleanliness, amenities, property conditions & facilities
It was a good place far from town and airport
Stayed 4 nights in Jan 2025

10/10 Excellent

Rod

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great pools and food is fabulous. We stayed in villa 58 and had David and Cielo as our concierge and they set us up with our dinner reservations and checked in with us daily. I’ve never had that good of service. Highly recommended.
Stayed 11 nights in Feb 2025