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Madison Plaza Townsville

4.0 star property

Photo gallery for Madison Plaza Townsville

Executive Studio Suite, 1 King Bed
LCD TV, DVD player
Cafe
Exterior
Lobby lounge

Reviews

7.2 out of 10
Good

Popular amenities

  • Laundry
  • Air conditioning
  • Free WiFi

Explore the area

Map
409 Flinders St., Corner Of Stanley And Flinders St., Townsville, QLD, 4810
  • Castle Hill
    ‪5 min walk‬
  • Queensland Country Bank Stadium
    ‪11 min walk‬
  • Magnetic Island Ferry Terminal
    ‪18 min walk‬
  • Townsville, QLD (TSV)
    ‪8 min drive‬

Room options

View all photos for Business Room (Shower over Bath)

Business Room (Shower over Bath)

Business Room (Shower over Bath)

  • 27 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Family Suite

Executive Family Suite

Executive Family Suite

  • 56 sq m
  • Sleeps 5
  • 1 Queen Bed and 2 Twin Beds

View all photos for Executive Studio Suite, 1 King Bed

Executive Studio Suite, 1 King Bed

Executive Studio Suite, 1 King Bed

  • 56 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Queen Room

Executive Queen Room

Executive Queen Room

  • 28 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Executive Twin Room

Executive Twin Room

Executive Twin Room

  • 28 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

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About the area

Townsville

With a stay at Madison Plaza Townsville, you'll be centrally located in Townsville, within a 10-minute walk of Catholic Diocese of Townsville and Castle Hill. .This hotel is 0.9 mi (1.4 km) from Queens Gardens and 1.3 mi (2 km) from Townsville Entertainment & Convention Centre.

What's nearby

  • Castle Hill - 5 min walk - 0.5 km
  • Queensland Country Bank Stadium - 11 min walk - 1.0 km
  • The Strand Beach - 15 min walk - 1.3 km
  • Magnetic Island Ferry Terminal - 18 min walk - 1.6 km
  • Townsville Entertainment & Convention Centre - 3 min drive - 2.2 km

Getting around

  • Townsville Station - 2 min drive
  • Townsville, QLD (TSV) - 7 min drive

Restaurants

  • ‪McDonald's - ‬2 min walk
  • ‪Cowboys Leagues Club - ‬3 min walk
  • ‪Victoria Bridge - ‬4 min walk
  • ‪City Lane & City Arcade - ‬2 min walk
  • ‪The TapHouse Townsville - ‬3 min walk

About this property

Madison Plaza Townsville

Central Townsville hotel connected to a shopping center, a quick walk to Castle Hill
Madison Plaza Townsville offers 93 accommodations with DVD players and irons/ironing boards. LCD televisions are featured in guestrooms. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered on request and hair dryers can be requested. Cribs/infant beds (surcharge) are also available.
Make yourself at home in one of the 93 guestrooms featuring refrigerators and LCD televisions. Complimentary wireless internet access keeps you connected, and DVD players are provided for your entertainment. Bathrooms have complimentary toiletries and hair dryers. Conveniences include desks and electric kettles, and housekeeping is provided on request.
Make use of convenient amenities such as complimentary wireless internet access, a television in a common area, and a banquet hall.
Featured amenities include luggage storage, laundry facilities, and an elevator. Limited parking is available onsite.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (AUD 15 per night)
  • Limited on-site parking

Things to do

  • TV in common areas

Family friendly

  • Cot (surcharge)
  • DVD player
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (on request)

Accessibility

  • Lift

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Cot (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Towels provided

Entertainment

  • DVD player
  • LCD TV

Food and drink

  • Electric kettle
  • Refrigerator
  • Tea bags/instant coffee

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Mobile key entry

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AUD 25.0 per day
Cribs (infant beds) are available for AUD 10.0 per night

Payment types

Important information

Optional extras

  • Nearby parking fee: AUD 15 per night (1312 ft away)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: AUD 10.0 per night
  • Rollaway bed fee: AUD 25.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Chifley Hotel Townsville Plaza
Madison Plaza Townsville Hotel
Chifley Madison Plaza Townsville
Chifley Plaza Townsville Hotel
Chifley Plaza Townsville
Madison Plaza Townsville Hotel
Madison Plaza Townsville Townsville
Madison Plaza Townsville Hotel Townsville

Madison Plaza Townsville Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 287 out of 1002 reviews
Rating 8 - Good. 299 out of 1002 reviews
Rating 6 - Okay. 184 out of 1002 reviews
Rating 4 - Poor. 125 out of 1002 reviews
Rating 2 - Terrible. 107 out of 1002 reviews

7.2/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

6.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

4/10 Poor

David

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Mould in the bathroom no exhaust fan This hotel is ontop of a nightclub so enjoy loud base and subwoofers till midnight definitely won’t be staying there again.
Stayed 1 night in Apr 2025

8/10 Good

john

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Parking is inconvenient extra charge for walking a far. Staff are not very friendly at the reception.
Stayed 1 night in Apr 2025

6/10 Okay

Tori

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room we stayed in was not clean. There was rubbish left in the bathroom and there was dust and fluff everywhere. The wooden window louvres were covered in mould. The staff came in and left 2 clean towels but left the other wet towels that were hung up were on the floor. Before we left our room for the day we pulled the sheets up and the staff that come in to makeover the room, didn’t bother to neaten up the room at all.
Stayed 2 nights in Apr 2025

8/10 Good

Elizabeth

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was warned that there were “undesirables” around this property but I enjoyed my stay. The staff were polite and helpful, the room was basic but clean and everything worked. As a budget place to stay it was perfect for me.
Stayed 2 nights in Feb 2025

10/10 Excellent

Philip

Stayed 1 night in Mar 2025

6/10 Okay

Karlo

Liked: Staff & service
The room ok and staff were very friendly.
Stayed 2 nights in Mar 2025

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

4/10 Poor

Marlow

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Staff especially the young guy doing nights
Stayed 1 night in Mar 2025

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
The staff are amazing
Stayed 1 night in Mar 2025

4/10 Poor

Nicole

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I was upgraded but felt my other cheaper room was better there were ice creams left in freezer lights were to dull it felt old was very disappointed have got the other room booked now
Stayed 4 nights in Mar 2025

8/10 Good

Monica

Stayed 1 night in Mar 2025

2/10 Terrible

Constantin

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

GARY

Stayed 2 nights in Mar 2025

8/10 Good

Aaron

Stayed 1 night in Mar 2025

8/10 Good

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet good prices and close to city
Stayed 1 night in Feb 2025

4/10 Poor

Matthew

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Check in staff were horrible.
Stayed 1 night in Feb 2025

10/10 Excellent

Antonina

Liked: Cleanliness, staff & service
Good position, friendly staff.
Stayed 2 nights in Feb 2025

10/10 Excellent

Jennyzel

Stayed 1 night in Feb 2025

8/10 Good

Leanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

2/10 Terrible

Sarah

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

2/10 Terrible

Gina

I had booked to stay at this hotel (where I have stayed many times before) on 4 February. From 2 February we were directly hit by the severe weather issues in Ingham and didn't have power, phone, internet or any connection to the outside world. When I finally was connected I see I was charged the full price of the hotel so I contacted Wotif who were very good and tried on numerous occasions to get the hotel to refund me the amount in the circumstances, but they have refused. I have sent an email to the hotel's head office about this and they have not responded. Shame on you Madison Plaza for sticking to your T&C's at a time when we were experiencing a 1 in 100 year event.
Stayed 1 night in Feb 2025

8/10 Good

Jon

Stayed 1 night in Feb 2025

8/10 Good

Andrew

Stayed 2 nights in Feb 2025

8/10 Good

Nazareth

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025