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Awesome property with tons of wildlife!!

Amazing resort. Great amenities and location.

The villa has some positives, including parking right in front of the room and a pleasant breakfast setting. However, several issues significantly affected our stay. The room had insects, the bathroom was not well maintained and did not feel clean, and the bedding was uncomfortable. There was also no water one evening, which was very inconvenient. Service was slow, and there was a billing error at checkout.

The setting is honestly breathing! Surrounded by lush landscape and incredible views of the volcano, you feel completely immersed in nature. You wake up and immediately appreciate how beautiful and peaceful everything is. That said, the location does come with a bit of a trade-off. It’s quite far from town and most excursions, so getting around requires some planning (and time). If you’re hoping to pop in and out easily, this might not be the most convenient option. The property itself is charming but the rooms are a little dated in terms of decor and overall feel. It didn’t take away from the experience though. The he only real disappointments was the pool, it’s quite small considering how large the property is, and it felt a bit underwhelming given the otherwise expansive setting. Also worth noting: be prepared for a workout! The hotel is built into the landscape, so there’s a lot of uphill walking. It adds to the unique character of the place, but definitely bring good shoes and be ready for some stairs and climbs. Overall, it’s a beautiful, peaceful escape with stunning surroundings—just go in knowing it’s a quiet offset resort from the more touristy area of Fortuna.

Nice property, very spacious family room, fabulous volcano views from the rooms, hot springs really nice. On the improvement side, rooms could use updating.

A million good things to say about this hotel. Our check-in team was incredibly friendly. When they learned that my mom was sick and had to go to a hospital in San Jose, they processed our refund without any problems. Everywhere we went, the staff exceeded our expectations. The rooftop even provided room service for us, and one staff member went out of their way to bring a special knife to cut open our coconut. This is the kind of place where you can truly relax and trust the people around you to take care of your needs. We will definitely come back. The hotel’s designer is also a genius—the property is beautifully laid out. The pools have great depth for little kids, and the whole place is very family-friendly with thoughtful safety considerations throughout.