8/10 Good
Jennie
Travelled with group
5 May 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The landscaping and gardens on this property are lush and painstakingly manicured — a beautiful tropical rainforest. The staff are kind and attentive. There's a plethora of thermal pools and hot tubs to enjoy on the property. They serve an excellent breakfast that's included. We had dinner at the restaurant one night and it was just OK. Not bad, but definitely not the best meal we had in La Fortuna.
The rooms themselves are a bit dated, particularly the bathrooms. That didn't bother me too much; the only detail that really did bother me was the lighting in the rooms. At least in the room I was in (superior thermal), there were no lamps! No lamp by the beds. No floor lamp. Nothing but really bright, harsh overhead fluorescent lights. I found it really jarring, especially since (unlike updating a bathroom, for example) it's such a simple and inexpensive fix...just put a lamp or two on the bedside table. Replace the extra-bright fluorescent bulbs with soft white ones. Literal pennies and the problem would be fixed and the visit would be so much sweeter.
That said, I absolutely loved the private thermal pool outside my room. I loved it so much, in fact, that it was the only one I ever got in during the entire 4 nights I stayed at the hotel! I never put a toe in the communal pools or hot tubs — not because they didn't look tempting, but just because the privacy of my own was so nice and convenient. It's definitely worth the splurge to upgrade to private thermal.
Jennie
Stayed 4 nights in Apr 2025