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Grand Hotel Excelsior Port Royal

3.5 star property

Photo gallery for Grand Hotel Excelsior Port Royal

Boating
Breakfast, lunch, dinner served; beach views
Breakfast, lunch, dinner served; beach views
Terrace/patio
Exterior

Reviews

6.6 out of 10

Popular amenities

  • Pool
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Business services

Explore the area

View map
1 Port Royal Street, Kingston, Saint Andrew
  • Place, Old Naval Hospital
    ‪5 min walk‬
  • Place, St Peter’s Church
    ‪6 min walk‬
  • Place, Fort Charles
    ‪10 min walk‬
  • Airport, Kingston (KIN-Norman Manley Intl.)
    ‪11 min drive‬

Room options

Connecting Standard Double Room

  • 65 sq m
  • 2 bedrooms
  • Sleeps 8
  • 4 Queen Beds

Family Suite

  • 80 sq m
  • 2 bedrooms
  • Sleeps 6
  • 3 King Beds

Bond Suite

  • Ocean view
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Connecting Superior King

Connecting Superior King | Bathroom

Connecting Superior King

  • 65 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds

View all photos for Family Room

Family Room

Family Room

  • Beach view
  • 47 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds

View all photos for Standard Room

Standard Room

Standard Room

  • Park view
  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe King Room

In-room safe, individually decorated, individually furnished, desk

Deluxe King Room

  • Partial sea view
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

  • Garden view
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior King Room

Superior King Room

Superior King Room

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

Kingston

With a stay at Grand Hotel Excelsior Port Royal in Kingston, you'll be 0.6 mi (0.9 km) from Fort Charles and 14.3 mi (23 km) from Jamaica Conference Center. .This hotel is 14.6 mi (23.5 km) from National Gallery of Jamaica and 14.6 mi (23.5 km) from African-Caribbean Heritage Centre.

What's nearby

  • Old Gaol House - 4 min walk - 0.4 km
  • Old Naval Hospital - 5 min walk - 0.5 km
  • St Peter’s Church - 6 min walk - 0.5 km
  • Fort Charles - 10 min walk - 0.9 km
  • Jamaica Conference Center - 29 min drive - 27.5 km

Getting around

  • Norman Manley Intl. Airport (KIN) - 10 min drive

Restaurants

  • ‪Jav-nick Restaurant - ‬38 min drive
  • ‪Jolly's Seafood Restaurant - ‬38 min drive
  • ‪Ken's Wildflower Bar and lounge - ‬39 min drive
  • ‪Captains Bakery - ‬36 min drive
  • ‪Acropolis Gaming & Entertainment Centre - ‬39 min drive

About this property

Grand Hotel Excelsior Port Royal

Waterfront hotel with an outdoor pool, 9-minute walk to Fort Charles
Grand Hotel Excelsior Port Royal offers 60 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. Each accommodation is individually furnished and decorated. Televisions come with cable channels and pay movies. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 60 individually decorated guestrooms. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have complimentary toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.
Take advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and a banquet hall. Guests can catch a ride to nearby destinations on the area shuttle (surcharge).
Grab a bite at Red Jack, a beachfront fine-dining restaurant which features a bar/lounge and a garden view. Mingle with other guests at the complimentary reception, held daily. A complimentary buffet breakfast is served daily from 7:30 AM to 10:30 AM.
Featured amenities include express check-out, dry cleaning/laundry services, and laundry facilities. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
A complimentary buffet breakfast is served each morning between 7:30 AM and 10:30 AM. A complimentary manager's reception is offered each day.
Red Jack - This beachfront fine-dining restaurant serves breakfast, brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Open 24 hours.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:30 AM
  • A bar/lounge
  • A restaurant
  • Free daily manager's reception

Restaurants on site

  • Red Jack

Things to do

  • 24-hour pool access
  • Boat tours
  • Fishing
  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Travel cot

Conveniences

  • Laundry facilities
  • Newspapers in lobby

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Business services

  • Meeting rooms

Outdoors

  • Garden
  • On the boardwalk/promenade
  • On the waterfront
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 accessible parking spaces
  • Stair-free path to entrance
  • Tile flooring in room
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 3 floors
  • 4 buildings
  • At least 80% of food locally-sourced
  • Banquet hall
  • Built in 1950
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch TV with cable channels
  • Pay films

Food and drink

  • Coffee/tea maker

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:30 AM
Contactless check-out available
Express check-out available

Special check-in instructions

The front desk is open Monday - Sunday (7:00 AM - 11:00 PM)
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 35 per night
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Airport shuttle fee: USD 20 per person (roundtrip)
  • Rollaway bed fee: USD 35 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
24-hour pool access
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Grand Port Royal Hotel Marina
Grand Port Royal Hotel Marina Kingston
Grand Port Royal Marina
Grand Port Royal Marina Kingston
Grand Port Royal Hotel Marina Spa
Grand Excelsior Royal Kingston
Grand Port Royal Hotel Marina Spa
Grand Hotel Excelsior Port Royal Hotel
Grand Hotel Excelsior Port Royal Kingston
Grand Hotel Excelsior Port Royal Hotel Kingston

Grand Hotel Excelsior Port Royal Reviews

Reviews

6.6
Rating 10 - Excellent. 195 out of 905 reviews
Rating 8 - Good. 223 out of 905 reviews
Rating 6 - Okay. 222 out of 905 reviews
Rating 4 - Poor. 116 out of 905 reviews
Rating 2 - Terrible. 149 out of 905 reviews

7.0/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

6.4/10

Property conditions & facilities

Reviews

10/10 Excellent

FALLON, Brooklyn

Liked: Cleanliness, amenities, property conditions & facilities
The hospitality is unmatched! The cleanliness and food was amazing! The pool was everything. Quaint calm getaway can’t wait to comeback.
Stayed 1 night in Oct 2025

10/10 Excellent

shena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

shena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 3 nights in Oct 2025

10/10 Excellent

Sasher-Gaye

Liked: Staff & service
Stayed 1 night in Oct 2025

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great for my type of vacation. Everything I needed was in walking distance of the hotel. Only thing wrong was that the tv didn't work but it didn't diminish from my comfort. I will be back 😄
Stayed 4 nights in Oct 2025

10/10 Excellent

ANDRES, Panama City

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
100%
Stayed 2 nights in Aug 2025

10/10 Excellent

Ramand

Stayed 1 night in Sep 2025

6/10 Okay

Jillian

Stayed 3 nights in Sep 2025

8/10 Good

Lawrence, New Orleans

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For a 1 nighter very comfortable
Stayed 1 night in Aug 2025

10/10 Excellent

Michael, Chicago

Liked: Cleanliness
Stayed 1 night in Aug 2025

8/10 Good

Rashauna

Decent stay
Stayed 1 night in Aug 2025

6/10 Okay

stacey

Business traveller, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Front desk staff were very welcoming. Bar/restaurant staff could use a little work. Not attentive customer service lacking
Stayed 1 night in Aug 2025

10/10 Excellent

Lawrence, New Orleans

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a 1 nighter that went well. No problems or issues.
Stayed 1 night in Aug 2025

6/10 Okay

Ladislaus

Travelled with partner
Location and quiet but room could use some updating.
Stayed 2 nights in Aug 2025

6/10 Okay

Keisha

Disliked: Cleanliness

Don't waste your time

Nothing to do at this hotel smh and the food was not that good
Stayed 2 nights in Aug 2025

10/10 Excellent

ALISON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love my time at the hotel and Remi makes the best drinks
Stayed 2 nights in Aug 2025

10/10 Excellent

Donovan

Stayed 1 night in Aug 2025

2/10 Terrible

Graham

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay away from this place! I’ve stayed in backpackers to luxury hotels all over the world and I reckon this place is across the board the worst! Where to start…..on check in… TV didn’t work, safe didn’t work, no wi-fi. After numerous complaints to staff that couldn’t care less. They came to my room and fixed nothing! This place is falling apart. It’s like an abandoned resort. No one is here! They told me I’d have to wait till tomorrow to change rooms. The next morning I finally “lost it” and abused the staff in front of people checking in. Finally they started organising my new room but still had to wait till 3 pm! 24 hours to get a new room which wasn’t much better. The restaurant was terrible. The first three items on the menu I tried to order they didn’t have! Had to go with a horrible beef burger. Actually sitting outside on the waterfront was pretty nice. However after an hour and multiple requests to the waiter I finally got my change for the meal. I was assuming he was hoping I would forget. Every staff member in this place doesn’t care. Service apart from a couple of people was pathetic. Breakfast was supposed to be 7.30 am. About 8.20 they started getting organised. This place is so bad it’s actually funny! The aircon in the room was like a jet taking off every time it kicked in. The area around here is just a dump. There is nothing here apart from basically a shanty town. I could write pages about this “resort”. Stay away!!!
Stayed 3 nights in Jul 2025

8/10 Good

Anthony, The Valley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good option for early airport departure or late arrival. Simple accommodation recover for the next leg.
Stayed 1 night in Jul 2025

10/10 Excellent

David

Stayed 1 night in Jul 2025

6/10 Okay

Donnett

Disliked: Staff & service, property conditions & facilities
We stayed 2 nights to be close and convenient to the airport for departure. The "salt water" pool was very cloudy and unkept which was disappointing. Also there was construction on the property which was very noisy.
Stayed 2 nights in Apr 2025

8/10 Good

Hixford

Liked: Cleanliness, staff & service, property conditions & facilities
The amenities need upgrading
Stayed 1 night in Jul 2025

6/10 Okay

Sharon

Disliked: Staff & service, property conditions & facilities
The place was average and needed some renovations. The room had rotted areas and no microwave, phone, iron and a remote tv. For a place in Jamaica they did not have local breakfast.
Stayed 2 nights in Jul 2025

6/10 Okay

Latoya

It was ok
Stayed 1 night in Jul 2025

4/10 Poor

Stephanie

Stayed 1 night in Jun 2025