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The hotel and the staff is 5 stars. The only thing that I didn't like is the food. Cooks are you and just don't cook the food correctly they just the rush it. I ate raw salmon at people a la carte restaurant. At the main restaurant there were burst food places on buffet shelfs . You will find what to eat but

Outside pools were closed.

The service was great

Perfect Moments, Perfect Robinson Team. See you in 2026 again

Fine for a one night stopover.

Disappointing Experience – Not Even Close to 4 Stars I recently stayed at this hotel, and I can honestly say it was one of the worst hotel experiences I’ve had. Despite being listed as a 4-star property, it didn’t even meet basic expectations. Service: Upon arrival, there was no welcome or any friendly interaction from the front desk. The staff didn’t speak English, which made even basic communication difficult. This was a huge issue for me, especially when trying to resolve problems with the room. Room Conditions: The room was dirty, with no lights working. After reporting this, the staff eventually came to replace the bulb. The bathroom was in poor condition, with a broken tap and overall filthiness. To top it off, there was no hot water for a day, and we were left without water entirely for a period. Food & Drinks: We booked all-inclusive, but the food and drink situation was a joke. Breakfast had very limited options, and when we arrived at 8:30 AM (with breakfast until 9 AM), they told us everything was finished. There was also no alcohol included in the all-inclusive package; we were only given wine, and any beer or other spirits came with an extra charge. This was a major letdown considering we paid for all-inclusive. Wi-Fi & Amenities: Wi-Fi wasn’t free; we had to pay an additional €5 per day for access, which is not acceptable in this day and age. There were many broken amenities in the hotel, making it clear that maintenance was not a priority.