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Saddlebrook Resort

4.0 star property

Photo gallery for Saddlebrook Resort

Children's play area - outdoor
1 bedroom, premium bedding, pillow-top beds, in-room safe
1 bedroom, premium bedding, pillow-top beds, in-room safe
3 restaurants, breakfast served
Exterior

Reviews

6.2 out of 10

Popular amenities

  • Parking available
  • 24/7 front desk
  • Spa
  • Breakfast available
  • Hot tub
  • Bar

Explore the area

View map
5700 Saddlebrook Way, Wesley Chapel, FL, 33543
  • Saddlebrook Golf Course
    ‪3 min drive‬
  • Wesley Chapel District Park
    ‪5 min drive‬
  • Tampa Premium Outlets
    ‪7 min drive‬
  • Tampa, FL (TPA-Tampa Intl.)
    ‪43 min drive‬

Room options

View all photos for One Bedroom Suite Pool View 2 Queen beds

1 bedroom, premium bedding, pillow-top beds, in-room safe

One Bedroom Suite Pool View 2 Queen beds

  • 74 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for One Bedroom Suite Golf View 2 Queen Beds

1 bedroom, premium bedding, pillow-top beds, in-room safe

One Bedroom Suite Golf View 2 Queen Beds

  • 74 sq m
  • 1 bedroom
  • Harbor view
  • Sleeps 4
  • 2 Queen Beds

Suite, 1 Bedroom (Renovated, 1 King Bed)

  • Sleeps 2
  • 1 King Bed

View all photos for Two Bedroom Suite 1 King 1 Queen bed

1 bedroom, premium bedding, pillow-top beds, in-room safe

Two Bedroom Suite 1 King 1 Queen bed

  • 88 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

Suite, 2 Bedrooms (Renovated, 1 Queen & 2 Single Beds)

  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

Suite, 2 Bedrooms (Renovated, 2 Queen Beds)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Bedrooms (Golf View 1 King 1 Queen Bed)

1 bedroom, premium bedding, pillow-top beds, in-room safe

Suite, 2 Bedrooms (Golf View 1 King 1 Queen Bed)

  • 88 sq m
  • 2 bedrooms
  • Golf view
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for One bedroom Suite 1 King Bed

1 bedroom, premium bedding, pillow-top beds, in-room safe

One bedroom Suite 1 King Bed

  • 74 sq m
  • 1 bedroom
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Accessible

1 bedroom, premium bedding, pillow-top beds, in-room safe

Suite, 1 Bedroom, Accessible

  • 74 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for One Bedroom Suite 2 Queen Beds

1 bedroom, premium bedding, pillow-top beds, in-room safe

One Bedroom Suite 2 Queen Beds

  • 74 sq m
  • 1 bedroom
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe 2 Double beds Guest Room

1 bedroom, premium bedding, pillow-top beds, in-room safe

Deluxe 2 Double beds Guest Room

  • Resort view
  • Sleeps 4
  • 2 Double Beds

View all photos for Three Bedroom Suite, 1 King 1 Queen 2 Double beds

1 bedroom, premium bedding, pillow-top beds, in-room safe

Three Bedroom Suite, 1 King 1 Queen 2 Double beds

  • 3 bedrooms
  • Sleeps 8
  • 2 Double Beds, 1 King Bed and 1 Queen Bed

View all photos for Suite, 1 Bedroom (Renovated)

Suite, 1 Bedroom (Renovated)

Suite, 1 Bedroom (Renovated)

  • 74 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Bedrooms (Renovated)

Suite, 2 Bedrooms (Renovated)

Suite, 2 Bedrooms (Renovated)

  • 74 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 King Bed

View all photos for Deluxe King Bed Guest Room

Deluxe King Bed Guest Room

Deluxe King Bed Guest Room

  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Two Bedroom Suite 2 Queen Beds

1 bedroom, premium bedding, pillow-top beds, in-room safe

Two Bedroom Suite 2 Queen Beds

  • 88 sq m
  • 2 bedrooms
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed (Renovated)

1 bedroom, premium bedding, pillow-top beds, in-room safe

Deluxe Room, 1 King Bed (Renovated)

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds (Renovated)

1 bedroom, premium bedding, pillow-top beds, in-room safe

Deluxe Room, 2 Double Beds (Renovated)

  • Sleeps 4
  • 2 Double Beds

View all photos for Two Bedroom Suite Pool View 1 King 1 Queen Bed

1 bedroom, premium bedding, pillow-top beds, in-room safe

Two Bedroom Suite Pool View 1 King 1 Queen Bed

  • 88 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Two Bedroom Suite 1 Queen 2 Twin Beds

1 bedroom, premium bedding, pillow-top beds, in-room safe

Two Bedroom Suite 1 Queen 2 Twin Beds

  • 88 sq m
  • 2 bedrooms
  • Resort view
  • Sleeps 4
  • 2 Twin Beds and 1 Queen Bed

View all photos for Suite, 2 Bedrooms, Accessible

1 bedroom, premium bedding, pillow-top beds, in-room safe

Suite, 2 Bedrooms, Accessible

  • 88 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 Queen Beds

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Exterior

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About the area

Wesley Chapel

With a stay at Saddlebrook Resort in Wesley Chapel (Wesley Chapel South), you'll be a 4-minute drive from Saddlebrook Golf Course and 7 minutes from Florida Hospital Wesley Chapel. .This family-friendly resort is 3.1 mi (5 km) from Wesley Chapel District Park and 4.8 mi (7.7 km) from Shops at Wiregrass.
View more Resorts in TampaOpens in a new window

What's nearby

  • Saddlebrook Golf Course - 3 min drive - 1.8 km
  • Wesley Chapel District Park - 5 min drive - 5.8 km
  • Tampa Premium Outlets - 7 min drive - 10.2 km
  • Advent Health Center Ice - 7 min drive - 9.8 km
  • Shops at Wiregrass - 9 min drive - 9.9 km

Getting around

  • Tampa Intl. Airport (TPA) - 34 min drive

Restaurants

  • ‪Wawa - ‬20 min walk
  • ‪Chick-fil-A - ‬19 min walk
  • ‪Provisions Coffee & Kitchen - ‬4 min drive
  • ‪Taco Bell - ‬2 min drive
  • ‪Starbucks - ‬11 min walk

About this property

Saddlebrook Resort

Lakefront resort with 3 restaurants and 2 outdoor pools
Saddlebrook Resort offers 515 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Rooms open to balconies or patios. Pillowtop beds feature premium bedding. 42-inch flat-screen televisions come with premium digital channels and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered once per stay and hypo-allergenic bedding can be requested. Housekeeping is provided on a limited basis.

Guests can play rounds at the 36-hole golf course and enjoy other recreation facilities including 15 outdoor tennis courts. 2 outdoor swimming pools and 2 hot tubs are on site. In addition to a children's pool, other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The Spa at Saddlebrook has 12 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna.

The spa is open select days. Guests under 16 years old are not allowed in the spa.

Make yourself at home in one of the 515 air-conditioned rooms featuring flat-screen televisions. Your pillowtop bed comes with premium bedding. Rooms have private balconies or patios. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After practicing your swing on the golf course, you can dip into one of the 2 outdoor swimming pools or 2 hot tubs. Additional amenities at this resort include complimentary wireless internet access, concierge services, and gift shops/newsstands.
Satisfy your appetite at one of the resort's 3 restaurants. Relax with your favorite drink at the bar/lounge or the poolside bar. Buffet breakfasts are available daily from 7:00 AM to 11:00 AM for a fee.
Featured amenities include limo/town car service, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Wesley Chapel? This resort has 95000 square feet (8826 square meters) of space consisting of a conference center and 35 meeting rooms.
Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.
Saddlebrook Resort has 3 restaurants serving breakfast, lunch, and dinner.
Tropics - This restaurant serves brunch only. A children's menu is available. Open daily.
Poolside Bar and Grill - This café is located by the pool. Guests can enjoy drinks at the bar. Open daily.
Dempseys Too - This restaurant serves lunch and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Uncovered valet parking on site (USD 30 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: USD 22 to 25 for adults and USD 10 to 13 for children
  • 3 restaurants
  • A bar/lounge
  • A poolside bar

Restaurants on site

  • Dempseys Too
  • Poolside Bar and Grill
  • Tropics

Things to do

  • 15 outdoor tennis courts
  • 2 hot tubs
  • 2 outdoor pools
  • 36-hole golf course
  • Basketball
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Golf
  • Golf caddies
  • Golf carts
  • Golf driving range
  • Gym
  • Hiking/biking trails
  • Pickleball
  • Playground
  • Pro golf lessons
  • Pro golf shop
  • Shopping
  • Tennis lessons
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Children's pool
  • In-room cot
  • Laundry facilities
  • Playground

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (once per stay)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 35 meeting rooms
  • Conference centre (95,000 square foot of space)

Outdoors

  • Garden
  • On a lake
  • Picnic area
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 12 treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open select days
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Doorbell and phone notification
  • Handrails in stairways (91 centimetre high)
  • No lift
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium digital channels
  • Pay films

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Golf course renovation schedule: Pine Course, closed for renovation until early January 2026; Oak Course, closed for renovation until early Fall 2025; Cypress Course, 9 holes open for play until early Fall 2025; Cypress Aerification Schedule, closed June 16-18 and August 11-13, 2025.

Renovations and closures

The property will be renovating from March 10 2025 to November 30 2025 (completion date subject to change). The following areas are affected:
  • One of the dining venues
  • One of the swimming pools
  • Front desk
  • Golf course
  • Lobby
  • Select guestrooms
  • Spa

Guests will have access to the following alternate facilities during the renovation:

  • Outdoor pool

Renovation work will only be conducted during business hours on weekdays. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Destination fee: USD 29.96 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 22 to 25 for adults, and USD 10 to 13 for children
  • Uncovered valet parking fee: USD 30 per night (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 16 years old are not allowed in the spa

Property is also known as

Saddlebrook Resort
Saddlebrook Resort Wesley Chapel
Saddlebrook Wesley Chapel
Saddlebrook Hotel Tampa
Saddlebrook Resort Tampa Hotel Wesley Chapel
Saddlebrook Golf Resort Wesley Chapel
Saddlebrook Golf Resort
Saddlebrook Golf Wesley Chapel
Saddlebrook Golf Resort Spa
Saddlebrook Resort Spa
Saddlebrook Golf Resort Spa
Saddlebrook Golf Resort Spa Tampa North Wesley Chapel
Saddlebrook Golf Resort & Spa Tampa North - Wesley Chapel Resort

Saddlebrook Resort Reviews

Reviews

6.2
Rating 10 - Excellent. 258 out of 1001 reviews
Rating 8 - Good. 159 out of 1001 reviews
Rating 6 - Okay. 180 out of 1001 reviews
Rating 4 - Poor. 180 out of 1001 reviews
Rating 2 - Terrible. 224 out of 1001 reviews

6.6/10

Cleanliness

7.2/10

Staff & service

6.6/10

Amenities

6.0/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kenneth

Liked: Property conditions & facilities
Stayed 1 night in Jun 2025

2/10 Terrible

Samantha

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The most disgusting hotel I have ever been to. We checked in reviewed the rooms and left immediately. No apologies from the front desk. When I followed up with them the following week in hopes of getting a refund, they informed me that these issues have to do with the housekeeping department and not technically their responsibility. DO NOT GO.
Stayed 2 nights in May 2025

4/10 Poor

Troy

Business traveller
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
A lot of construction currently made things very hard to access. Rooms are very dated. Need updated and refreshed.
Stayed 2 nights in Jun 2025

2/10 Terrible

Alison

Disliked: Cleanliness, staff & service, property conditions & facilities
The picture this resort uses is a big pool. This is false advertising as this pool is under construction. Construction and fencing everywhere. They have the construction workers LIVING at the hotel and standing out shirtless, smoking cigarettes grilling off grills on the balcony. A rat ran out in front of my feet. There was something dirty like feces on the duvet. Totally a nightmare
Stayed 2 nights in May 2025

10/10 Excellent

Karla

Stayed 2 nights in May 2025

2/10 Terrible

Kathryn

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in May 2025

2/10 Terrible

Jennifer

Stayed 2 nights in May 2025

6/10 Okay

Robert

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Stayed there last weekend.The big pool is closed due to renovation till November 2025. That was disappointing-no one told us about it. Valley parking is 30 a day,the room did not have a fridge - unless you want to pay more money.Food at the restaurant was great,smaller pool packed.The phone in the room was not working(they are replacing them).First room we got room 333 had a big stain on the carpet, bathroom was broken- we moved to room 352 - few hours later AC stopped working-they fixed it,but it died in the middle of the night again.Beer 8 burger 18.Service nice.Will return when pool is open.Sharon gave us 50 bucks off from the total price.That was nice!Make sure you ask what you get for the room you reserve.In general it was ok.We don’t golf and play tennis though.If you do -nice place to get away from work.
Stayed 2 nights in May 2025

4/10 Poor

Iris

Travelled with family
Liked: Cleanliness, room comfort

Pool under construction

The stay was unfortunately shorter than planned due to the fact that when doing checking we were advised as other guest did too at same time of the nicer and bigger pool being closed for construction. The pool was the mainly attraction to the family start so we end up making pur stay shorter one night rather than two Would love to go back after renovation is done Just wished I would have known about this to avoid waisting precious family time
Stayed 2 nights in May 2025

4/10 Poor

Evelyn

Travelled with family
Liked: Cleanliness
The room had spiderwebs and dust no refrigerator
Stayed 2 nights in May 2025

2/10 Terrible

Rachel

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
This isn’t a great review so I’ll start with the good. The valet was fast and golf cart drivers were amazing. Very friendly and helpful. If I ever go back it would be because of them. The hotel is very old and run down. It seems like they’re in the process of renovating. However, nothing was as advertised. I specifically booked because of their accommodations. The pool area was closed and under construction. The restaurants on property were closed for renovations. The rooms were dirty. The carpet moldy. The bathroom leaking. You have to valet because there’s no selr
Stayed 1 night in May 2025

10/10 Excellent

Bryce

Stayed 1 night in May 2025

2/10 Terrible

Jermaine

Travelled with family
Disliked: Amenities, property conditions & facilities
I chose the property because of the advertised pool and resort like feel. Everything was under construction and everything available was expensive plus not explained.
Stayed 4 nights in May 2025

6/10 Okay

JoAnna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like that we had to pay for valet everyday per vehicle, and we weren't told about it prior to booking our stay there. This added a lot of extra costs. As well, there were bugs in the bed.
Stayed 2 nights in May 2025

2/10 Terrible

Rachelle, Kissimmee

Disliked: Cleanliness, staff & service, property conditions & facilities
The place was not clean. It was moldy, the carpet in the conference rooms were falling apart. I was sneezing and my eyes hurt and watered the entire weekend. Everyone was complaining and some if the parents were glad they didn't stay there. Transportation was inconvenient and during peak hours you wait over an hour for Transportation. No housekeeping while on property. I will never stay there again
Stayed 3 nights in Jan 2025

10/10 Excellent

Laura

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Id go again

Very big, i didnt like mandatory valet service for a daily fee even tho it was convenient and staff was super nice. Ours was waved due to disability. Cart rides were available to different areas of the resort. Were we supposed to tip for each cart ride? Great view of golf course except in day carr drove right by our patio. OUR FAULT WE LEFT COURSE SIDE PATIO DOOR UNLOCKED . medicine was stolen while we were gone. No cameras. All other area were excellent. Pool was awesome, huge, windes around, plenty of seating.pool bar. Restaurant by pool has great food at reasonable prices and excellent staff. I recommend the resort and id go again.
Stayed 5 nights in Apr 2025

2/10 Terrible

Shanna

Disliked: Cleanliness, staff & service, property conditions & facilities
My wife hated it here. They are under renovation. Pool is closed. Do not stay. Limited free parking. Valet driver that run golf carta are rude. Just a horrible stay all around. Left a clmplaint with Expedia bit could not get a refund or cancel stay. I no longer use expedia
Stayed 1 night in Apr 2025

4/10 Poor

Teri

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities

Without TV for hours! Good ending!

Upon arrival we were greeted very friendly! We get to our room, the tv isn’t connected to the internet so we call front desk they put a ticket in for an engineer to check it in the morning. We said okay had day trips plans to be out of the room. I called on my way back about 3:30pm and the front desk agent stated that she would put another ticket in. By 5:30 pm on Saturday our tv was still not fixed mind you we checked out Sunday morning. So I call the front desk once again and the agent lets me know the engineer said they are having internet issues and that we could move to another room even tho we checked out in the morning! I agreed to move rooms because the bigger pool they advertised was closed. A small serenity pool was open, but that’s not the one we booked the room for. They did end upgrade our room when they moved us and we enjoyed snacks and got to end the rainy night watching tv!
Stayed 2 nights in May 2025

4/10 Poor

Audra

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Super old

Very outdated resort. Most amenities were closed for renovations which is fine but was not disclosed before booking. Tv did not work in the room because the internet wouldn’t connect. Valet is super slow and the only available option
Stayed 1 night in May 2025

4/10 Poor

Jennifer

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The staff did their best to accommodate us even though the whole resort was undergoing major renovation, which was not disclosed when I booked stay months ago (was there for 10 days). The main pool, spa, most restaurants were closed when we arrived. We were not informed before to the stay. The air conditioning was not on in the gym. The carpets in the rooms were stained, the rooms were not properly stocked, and the furniture was very worn/stained/dated. Construction was ongoing the entire time we were there. Bed was very comfortable. Not the resort experience we were hoping for. Again, the staff was very accommodating and helpful through it all.
Stayed 9 nights in May 2025

2/10 Terrible

Eileen

The “resort” was under construction. It should have NEVER been open to the public. They charged an amenity fee when we didn’t have access to any amenities. The main pool and pool bar was shut down. The fitness center was closed. The patios, windows and grounds are not cleaned daily. The hotel rooms are not cleaned during your stay. the grounds keepers fly by your window at 6:30 am driving back and forth and waking you up everyday.
Stayed 3 nights in May 2025

2/10 Terrible

Nikki

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unsafe due to limited areas for people with mobility issues. Filthy dirty floors- both tile and carpet- to the extent our feet were black after walking on them. Maid service did nothing but fold our used bath mat and replace the 2 towels but not the washcloths nor did they take the used towels or wash cloths. No vacuum or bed making or wiping anything down. No option but to use the valet service for $30 a night then charged again a resort fee for the amenity of having that service, rides to our outlying room after arrival, a spa we never found due to construction having moved it and a small pool for $28 per night. Both fees were exorbitant due to the construction and current conditions. The audacity of charging for both due to their own circumstances on top of resort hotel nightly charges is ludicrous. I had already paid and was unable to get refund or would have left upon check in. The only bright spot was valet and bellman.
Stayed 4 nights in May 2025

2/10 Terrible

Donna

Disliked: Cleanliness, staff & service, property conditions & facilities
No hot water the phone does not work in the room. There is no fridge bedbugs terrible experience.
Stayed 1 night in May 2025

6/10 Okay

CHRISTINE

Travelled with family, Business traveller
Definitely not the best place I've stayed. I will try to give grace as it was under remodel. Be prepared to walk alot and don't rely on pick up to take you back to your car. It was OK
Stayed 2 nights in Mar 2025

2/10 Terrible

Samantha, Sturbridge

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The resort may have been great in its hey day, but the suite we were given was very, very outdated. The rugs were stained and the furniture was soiled. We checked out the very next day. Will never stay there again. Thankfully Expedia gave us a $100 cash allowance to cover the inconvenience of having to find a new hotel.
Stayed 4 nights in May 2025