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Hotel Universel

3.0 star property

Photo gallery for Hotel Universel

Spa
Plasma TV
Spa
Reception
Reception

Reviews

7.4 out of 10
Good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View map
2300, chemin Sainte-Foy, Québec City, QC, G1V 1S5
  • Place, Laval University
    ‪1 min walk‬
  • Place, Cegep de Sainte-Foy
    ‪5 min walk‬
  • Place, PEPS
    ‪8 min walk‬
  • Airport, Québec, QC (YQB-Jean Lesage Intl.)
    ‪11 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

8.6 out of 10
Excellent
(85 reviews)
  • 36 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Studio (Unilofts Building)

Standard Studio (Unilofts Building)

Standard Studio (Unilofts Building)

7.6 out of 10
Good
(32 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

7.6 out of 10
Good
(265 reviews)
  • 36 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds

Deluxe Room, 2 Queen Beds

Deluxe Room, 2 Queen Beds

  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Jetted Tub

Deluxe Room, 1 King Bed, Jetted Tub

Deluxe Room, 1 King Bed, Jetted Tub

7.2 out of 10
Good
(12 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

Québec City

With a stay at Hotel Universel in Québec City (Sainte-Foy-Sillery-Cap-Rouge), you'll be steps from Laval University and 6 minutes by foot from Cegep de Sainte-Foy. .This hotel is 0.6 mi (1 km) from PEPS and 1.5 mi (2.4 km) from Laurier Quebec.

What's nearby

  • Laval University - 1 min walk - 0.1 km
  • Cegep de Sainte-Foy - 5 min walk - 0.5 km
  • PEPS - 8 min walk - 0.7 km
  • Place Sainte-Foy - 16 min walk - 1.4 km
  • Laurier Quebec - 4 min drive - 2.6 km

Getting around

  • Quebec Sainte-Foy Station - 16 min drive
  • Quebec City Jean Lesage Intl. Airport (YQB) - 15 min drive

Restaurants

  • ‪Sushi X Pyramide - ‬4 min walk
  • ‪Starbucks - ‬5 min walk
  • ‪Café La Maison Smith Ste-Foy - ‬5 min walk
  • ‪Thaïzone - ‬4 min walk
  • ‪Café Wazo - ‬9 min walk

About this property

Hotel Universel

Hotel with free parking, steps from Laval University
Hotel Universel offers 182 air-conditioned accommodations with hair dryers and irons/ironing boards. Plasma televisions come with cable channels. Bathrooms include shower/tub combinations and complimentary toiletries.

This Québec City hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; local and long-distance calls are complimentary (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool, a health club, and a sauna.
Make yourself at home in one of the 182 air-conditioned rooms featuring refrigerators and plasma televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include desks and irons/ironing boards, as well as phones with free local calls.
Enjoy a range of recreational amenities, including a nightclub, a health club, and an indoor pool. Additional amenities at this hotel include complimentary wireless internet access, a fireplace in the lobby, and tour/ticket assistance.
Enjoy a meal at Boston Pizza Restaurant or snacks in the hotel's coffee shop/cafe. Quench your thirst with your favorite drink at the bar/lounge. English breakfasts are served on weekends from 7:00 AM to 10:30 AM for a fee.
Featured amenities include complimentary wired internet access, a business center, and complimentary newspapers in the lobby. Free self parking is available onsite.
English breakfasts are available for a surcharge between 7:00 AM and 10:30 AM on weekends.
Boston Pizza Restaurant - This restaurant specializes in Italian cuisine.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • RV/bus/lorry parking (surcharge) on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Weekend English breakfast available 7:00 AM to 10:30 AM for a fee: CAD 25 to 30 for adults and CAD 25 to 30 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Boston Pizza Restaurant

Things to do

  • Health club
  • Indoor pool
  • Nightclub
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room refrigerator
  • Indoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business centre

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Plasma TV with cable channels

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free local calls
  • Free long-distance calls
  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CAD 100 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for English breakfast: approximately CAD 25 to 30 for adults, and CAD 25 to 30 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector
Property Registration Number 006160, 2026-12-31

We should mention

Only registered guests are allowed in the guestrooms

Property is also known as

Hotel Universel
Hotel Universel Quebec
Universel Hotel
Universel Quebec
Auberge Universel Hotel
Hotel Universel Quebec Quebec City
Hotel Universel Hotel
Hotel Universel Québec City
Hotel Universel Hotel Québec City

Hotel Universel Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 746 out of 2478 reviews
Rating 8 - Good. 732 out of 2478 reviews
Rating 6 - Okay. 541 out of 2478 reviews
Rating 4 - Poor. 272 out of 2478 reviews
Rating 2 - Terrible. 187 out of 2478 reviews

7.6/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Valérie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025

4/10 Poor

Jaskarandeep

Stayed 1 night in Sep 2025

6/10 Okay

Monica

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The room was very outdated. The phone didn't work, the coffee maker was broken and I had to call to get the air conditioning to work (because you can't touch the unit only the dial on the wall). They didn't have a microwave in the room either. Several of the plugs in the wall also didn't work. I forgot my toothbrush (classic) and asked the desk if they had any - no. Usually hotels do. The spa area and pool were lovely. Some of the hotel staff were great and others were sassy and unprofessional.
Stayed 3 nights in Sep 2025

10/10 Excellent

Francis

Stayed 1 night in Jul 2025

8/10 Good

Peggy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
After reading some reviews just before the beginning of our trip, I was a little anxious about what we would find on arrival. We were two women travelling together. Our room was huge, and was easily accessible on the ground floor, and only a short distance from the desk, the swimming pool, and the attached restaurant where affordable breakfasts were available each day. The staff was always friendly and helpful, providing us with directions and free bus passes to get to the old town. The bus stop was just a few steps away from the entrance, with a grocery store and restaurants within a short walk. We enjoyed the pool, with the live birds singing in cages overhead, and the hot tub and sauna. The premises were clean and fresh smelling, and staff was fluently bilingual. The only blight on our stay was a very loud party with thumping Latin music coming up from the lower level on the final night of our stay. When we spoke to the staff, the music level went down somewhat, and the party ended around 11. We would stay at this hotel again.
Stayed 4 nights in Sep 2025

6/10 Okay

Mark

Travelled with family
Liked: Cleanliness
Hotel was fairly comfortable, but a little outdated and needed upkeep in some areas. Very small fridge and no microwave, although there was two for use by the front desk. One bed was very hard, the other was fairly soft. Great pool area though.
Stayed 3 nights in Sep 2025

10/10 Excellent

karen

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 4 nights in Sep 2025

8/10 Good

Nancy

Travelled with group
Liked: Cleanliness, staff & service, amenities
The halls didn't updated carpet dirty looking
Stayed 2 nights in Sep 2025

10/10 Excellent

Farshid, Hamilton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Spa! Boston Pizza in the same building! All services provided at a high quality. Thanks Universal!
Stayed 2 nights in Sep 2025

8/10 Good

Brian

Stayed 3 nights in Sep 2025

8/10 Good

Giuseppe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

Harmandeep

Stayed 1 night in Sep 2025

10/10 Excellent

Dianne

Liked: Cleanliness, staff & service, property conditions & facilities
Great swimming pool for the kids and adults with a spa and it’s all indoors. Fantastic pizza place next door
Stayed 2 nights in Sep 2025

10/10 Excellent

Sophie

Travelled with family
Liked: Staff & service
Stayed 1 night in Sep 2025

8/10 Good

Nadia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience. Room was big with a separate dinning area with a kitchenette and living space.
Stayed 2 nights in Sep 2025

10/10 Excellent

Christian

Stayed 2 nights in Aug 2025

10/10 Excellent

Vince

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean and staff were friendly and efficient.
Stayed 2 nights in Sep 2025

8/10 Good

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Don't speak French...Don't worry..very welcoming

Was very anxious not speaking french..however all the staff at the hotel were very kind and worked with me. Pool and hot tub were very clean. Pool area was good. Our room was large with a little dining area and sitting area along with the 2 queen size beds.
Stayed 4 nights in Aug 2025

10/10 Excellent

Bill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value! Convenient location, great cafes and restaurants nearby.
Stayed 1 night in Sep 2025

6/10 Okay

Dioklea

Disliked: Cleanliness
Place was nice staff were really nice. But just the rooms weren’t really clean and no air circulation in the rooms.
Stayed 3 nights in Sep 2025

6/10 Okay

Oswaldo

Business traveller
Liked: Cleanliness, staff & service, amenities
Emplacement practique
Stayed 1 night in Sep 2025

10/10 Excellent

Bhargav

Stayed 2 nights in Sep 2025

6/10 Okay

Montana

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
For the money I paid I expected a better quality for the room. For example a garbage can bigger then two pop bottles, plugs close to the bed not across the room, lamp shades on both my bed lights not just one. There was also black mold in the shower
Stayed 3 nights in Sep 2025

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

6/10 Okay

Dawn

Travelled with family
Bathroom faucet in our room was loose and sprayed water every time we used it. There were not enough towels and when we asked the cleaner for an extra towel she said we had to go downstairs to front desk to request an extra towel even though we booked the room for 4 people and they only provided 3 towels. The pool area was great but had a bad odour. The bed skirt in our room was dirty.
Stayed 1 night in Sep 2025