4/10 Poor
Stacy
Travelled with family, Travelled with group
30 Oct 2025
Liked: Staff & service
Disliked: Cleanliness
The first room we were given the key card didn’t work~at check in there was some confusion as to what room we were supposed to be in. The card envelope had 213 on it but when Mario handed me the envelope he said 216~it was preassigned before we arrived so we went to 216. I went back downstairs to front desk & he changed us to room 213. We went into 213 & it smelled terrible! It was definitely not a non smoking room. The window was open I’m assuming to air it out but that didn’t do any good as we were later told that’s where people go to smoke~right under our window & there was a bar adjoining with the parking lot & a lot of smoke comes from there as well. Anyways, I went back down to the front desk to see if we could get another room but he was busy checking in someone else so I went back to room 213 & we decided to do a chat with hotels.com to see if we could just get a refund. We just weren’t feeling too good about this hotel. In the parking lot there was a motorhome on blocks with 2 tires missing & it looked like someone was living in it. There was also a car that had no windows in it & a tarp over it. In the chat I was told the hotel would have to approve the refund & she would try to get ahold of the hotel. She tried to call many times but there was no answer. I went back to the front desk to see if we could get a refund & was given the excuse hotels.com has to call us to get a refund & I said they’ve been trying to call,no one answered. And I’m out of space
Stacy
Stayed 2 nights in Oct 2025