8/10 Good
Joseph
Travelled with partner
2 May 2025
Liked: Property conditions & facilities
The resort grounds and restaurants were beautiful and very well kept. It had such a relaxed vibe and lots of character all throughout the resort. We enjoyed our stay very much. The main issue that we had was that the room itself was not as clean and well kept as the rest of the resort. It seems to be lacking the deep cleaning that should be done in addition to the regular housekeeping. The floor in our room was vinyl and it felt dirty and gross. The floors need an upgrade. It would be much nicer if the room had tile or wood floors. I did not like walking on them in my bare feet. I can only speak for the room we stayed in. The newer luxury buildings may be much more clean.
As for the restaurants, we preferred to eat right next door at the restaurants at Mambo Beach. The resort restaurants were overpriced.
Also, the communication at the resort was lacking. The front desk wasn’t very helpful or engaged with guests. It would have helped if they had guest services or guest relations staff mingling with guests regularly.
Joseph
Stayed 5 nights in Apr 2025