8/10 Good
Arlene
Travelled with family
5 May 2025
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Comfy but not so friendly
I truly enjoyed staying at this hotel the room size was perfect for me and my two young adults just what we needed, and the comfort was just right. The only hiccup we had was that our toilet backed up and there was no extra person on staff so I had to go down and get a plunger to take care of that myself. And the only other part I was not too happy with was customer service upon coming in to check in and not even being greeted as the young lady just simply said to me your last name she was not friendly not hospital at all and it just made me feel very uncared for. Customer service should greet you with a welcoming hello and even ask how you're doing and putting a smile on your face as if you enjoy your job but this young lady didn't seem to care at all. Especially when I had to call and tell about the bathroom issue and what she offered to change rooms but we had already gotten settled in so because she was only one on staff I had to come all the way back downstairs just to get the plunger and take care of the issue myself which was ridiculous to have to do. Other than that I would definitely stay here again because the whole atmosphere of the hotel and the comfort of the room was where it should be.
Arlene
Stayed 1 night in May 2025