Great Stay Overall, but Pool Area & Service Need Improvement
We recently stayed at the Bellagio for the first time and overall had a wonderful experience. The check-in process was seamless, and our front desk agent was fantastic — he went above and beyond to get us an amazing room, which made our first stay really special.
That being said, there are a few areas that could use improvement:
• Pool Experience: The pool chairs are extremely outdated and rough, which doesn’t align with the luxury standard of the Bellagio. Resorts like the Palazzo and Venetian have upgraded their pool furniture, and I would expect the same here. The pool towels were also stained and unpleasant, which was disappointing. In addition, service at the pool was very slow in certain sections — it seemed like there weren’t enough staff available.
• Late Checkout Flexibility: I found the hotel inflexible when it came to late checkout. Other luxury resorts I’ve stayed at were more accommodating. Instead, I kept being told to “call back tomorrow,” which was frustrating.
• Overall Service: Within the hotel and casino areas, there seemed to be a lack of servers, which impacted the level of service one would expect at this price point.
On the positive side, the restaurants were excellent and service in the dining areas was very good. However, there is a lack of convenient “grab-and-go” food options for guests who want something quick, and necessities like CVS or Walgreens are quite far.