Our stay at the Bellagio was extremely disappointing and fell far below even the minimum expectations for a so-called luxury hotel. Despite the exceptionally high prices, the overall experience was unacceptable. Below are the issues we encountered:
Although we booked a Spa Premier King room, we were given a completely different room with separate beds, not a proper king-size bed as promised.
The room’s quality and standards were shockingly low, lacking comfort, cleanliness, and basic upkeep.
The price was outrageously high and absolutely unjustified considering the poor service we received.
The hotel charged us an additional fee for an Amazon package delivered to the property, which is an unreasonable and unpleasant practice.
Beyond the stated city tax (55 USD) and resort fee (7 USD), my credit card was charged irregular and unexplained extra amounts between 300–350 USD.
Although I was told via email that the reception would assist with arranging a Fountain View room, the staff stated the exact opposite upon arrival, claiming no availability at all. Furthermore, we were placed in a room located very far away. If this had been communicated in advance, we could have changed hotels before the refund deadline.
The hotel clearly lacked the management and staffing capacity to handle the Formula 1 weekend. Everything was chaotic and poorly organized.
The staff’s attitude was consistently indifferent, unhelpful, and discourteous, which further worsened our overall experience.