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Grand Universe Lucca, Autograph Collection

4.0 star property

Photo gallery for Grand Universe Lucca, Autograph Collection

Lounge
Junior Suite, 1 King Bed, Non Smoking, City View
Terrace/patio
Bar (on property)
Point of interest

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Gym
  • Bar
  • Breakfast available
  • Pet-friendly
  • Laundry
  • 24/7 front desk

Explore the area

View map
Piazza Del Giglio 1, Lucca, LU, 55100
  • Place, Piazza Napoleone
    ‪1 min walk‬
  • Place, Guinigi Tower
    ‪5 min walk‬
  • Place, Piazza dell'Anfiteatro
    ‪6 min walk‬
  • Airport, Pisa (PSA-Galileo Galilei)
    ‪26 min drive‬

Room options

View all photos for Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking

7.0 out of 10
Good
(2 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed, Non Smoking

Room, 1 Queen Bed, Non Smoking

Room, 1 Queen Bed, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 16 sq m
  • Sleeps 1
  • 1 Queen Bed

View all photos for Junior Suite, 1 King Bed, Non Smoking, City View

City view

Junior Suite, 1 King Bed, Non Smoking, City View

10.0 out of 10
Exceptional
(1 review)
  • 42 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, City View

Premium bedding, minibar, in-room safe, free WiFi

Room, 1 King Bed, Non Smoking, City View

10.0 out of 10
Exceptional
(1 review)
  • 22 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Single Beds, Non Smoking, City View

Premium bedding, minibar, in-room safe, free WiFi

Room, 2 Single Beds, Non Smoking, City View

10.0 out of 10
Exceptional
(1 review)
  • 25 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

Adagio, Guest room, 1 King

  • Sleeps 2

View all photos for Aria, Junior Suite, 1 King, City view

Bathroom

Aria, Junior Suite, 1 King, City view

  • Sleeps 3

View all photos for Piccolo, Guest room, 1 King

Bathroom

Piccolo, Guest room, 1 King

  • Sleeps 1

View all photos for Vivace, Guest room, 1 King, City view

Premium bedding, minibar, in-room safe, free WiFi

Vivace, Guest room, 1 King, City view

  • Sleeps 2

View all photos for Vivace, Guest room, 2 Twin/Single Bed(s), City View

Premium bedding, minibar, in-room safe, free WiFi

Vivace, Guest room, 2 Twin/Single Bed(s), City View

  • Sleeps 2

View all photos for Allegro King Room with City View and Balcony

Free toiletries, hair dryer, bathrobes, towels

Allegro King Room with City View and Balcony

  • Sleeps 2

View all photos for Allegro Twin Room with City View

Free toiletries, hair dryer, bathrobes, towels

Allegro Twin Room with City View

  • Sleeps 2

View all photos for Puccini Junior King Suite with City view

Interior

Puccini Junior King Suite with City view

  • Sleeps 3

View all photos for Maestro One Bedroom Suite

Bathroom

Maestro One Bedroom Suite

  • Sleeps 4

Similar properties

Exterior
Palazzo Dipinto
  • Breakfast included
  • Free WiFi
  • Air conditioning
  • Business services
4.9 out of 5, Exceptional, 395 reviews
The price is NZ$482
includes taxes & fees
3 Nov - 4 Nov
Palazzo Dipinto

About the area

Lucca

With a stay at Grand Universe Lucca, Autograph Collection, you'll be centrally located in Lucca, steps from Piazza Napoleone and Teatro del Giglio. .This hotel is 0.7 mi (1.2 km) from Piazza dell'Anfiteatro and 0.9 mi (1.4 km) from Guinigi Tower.

What's nearby

  • Piazza Napoleone - 1 min walk - 0.0 km
  • Teatro del Giglio - 2 min walk - 0.2 km
  • Walls of Lucca - 3 min walk - 0.3 km
  • Guinigi Tower - 5 min walk - 0.5 km
  • Piazza dell'Anfiteatro - 6 min walk - 0.6 km

Getting around

  • Lucca Station - 8 min walk
  • Galileo Galilei Airport (PSA) - 39 min drive

Restaurants

  • ‪Old City Bar - ‬2 min walk
  • ‪Fuori di Piazza - ‬1 min walk
  • ‪Pan Di Strada - ‬2 min walk
  • ‪Pasticceria Pinelli - ‬1 min walk
  • ‪In Pasta - cibo e convivio - ‬2 min walk

About this property

Grand Universe Lucca, Autograph Collection

Hotel with a restaurant, steps from Piazza Napoleone
Grand Universe Lucca, Autograph Collection offers 55 air-conditioned accommodations with minibars and safes. Beds feature premium bedding. Televisions come with cable channels.

Bathrooms include bathrobes, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 55 air-conditioned rooms featuring minibars. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and coffee/tea makers.
Take advantage of recreation opportunities including a fitness center and bicycles to rent. Additional amenities at this hotel include complimentary wireless internet access and concierge services.
Enjoy a meal at Legacy Restaurant or snacks in the hotel's coffee shop/cafe. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are available daily from 7:00 AM to 11:00 AM for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage.
Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.
Legacy Restaurant - This restaurant specializes in local cuisine. Reservations are required.
Legacy Lounge - Onsite bar. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: EUR 30 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Legacy Lounge
  • Legacy Restaurant

Things to do

  • Art gallery
  • Bicycle rentals
  • Designer stores
  • Gym
  • Private wine tours
  • Shopping centre
  • Wine tasting room

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Handrails in hallways (90 centimetre high)
  • Handrails in stairways (90 centimetre high)
  • Height-adjustable showerhead
  • Lift (80 centimetre wide door)
  • Low-height electrical sockets in bathroom
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (80 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 4 floors
  • At least 80% lighting from LEDs
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Renovated entire property - October 2020
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 49-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Air conditioning
  • Energy-saving switches in guestrooms
  • Heating
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 35 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 22 lbs per pet)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 45 per night

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 4.50 per person, per night, up to 3 nights. This tax does not apply to children under 14 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 30 per person
  • Pet fee: EUR 35 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 45 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Property Registration Number IT046017A1RRKYNMHI

We should mention

All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using information in the booking confirmation

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Universo Hotel Lucca
Universo Lucca
Universo Hotel
Grand Universe Lucca, Autograph Collection Hotel
Grand Universe Lucca, Autograph Collection Lucca
Grand Universe Lucca, Autograph Collection Hotel Lucca

Reviews

Grand Universe Lucca, Autograph Collection Reviews

9.6

Exceptional

9.8/10

Cleanliness

10/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness
Rating 10 - Excellent. 36 out of 45 reviews
Rating 8 - Good. 8 out of 45 reviews
Rating 6 - Okay. 0 out of 45 reviews
Rating 4 - Poor. 1 out of 45 reviews
Rating 2 - Terrible. 0 out of 45 reviews

Reviews

10/10 Excellent

Ruth

Stayed 5 nights in Jul 2025

10/10 Excellent

Russ

Liked: Cleanliness, staff & service, property conditions & facilities
❤️‍🔥
Stayed 2 nights in Jul 2025

10/10 Excellent

Sasha

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay, clean trendy and great restaurant right in the center of town!
Stayed 1 night in Jul 2025

10/10 Excellent

Andy Viktor, Great Falls

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best
Stayed 1 night in Jun 2025

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very nice, clean, quiet, and convenient to the town of Lucca. The staff was very personable and helped with any request or question we had. Bicycles were available for guests which my wife and I took advantage of riding the wall around the town. The breakfast choices were excellent and staffed with very friendly people.
Stayed 3 nights in Apr 2025

10/10 Excellent

Christine

Travelled with partner
Liked: Amenities, property conditions & facilities
It was a very nice place to stay! I highly recommend it to anyone traveling to Lucca! Great brunch with lots of food options!
Stayed 2 nights in Apr 2025

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely a fabulous property, wonderful staff and location
Stayed 10 nights in Jan 2025

8/10 Good

Edward

Travelled with group
Liked: Cleanliness, staff & service
Room was entirely too small and was the only one between floors. You had to take an elevator and still walk up or down a flight of stairs. The only window looked out over a set of outside steps that were being used so no privacy. The bathroom was really dark and there was at least one light out in the bathroom. Very disappointing.
Stayed 2 nights in Sep 2024

10/10 Excellent

Alex

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff, extremely comfortable room, no notes
Stayed 2 nights in Sep 2024

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
The location is great and the staff was super friendly and competent! Will come back!
Stayed 1 night in Jul 2024

8/10 Good

susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel in Lucca, Italy

The hotel is located well in the old city. I had lunch and breakfast outside on the sidewalk near the carousel. The food was excellent and the service superb. The room was well appointed and the bed comfortable. The only thing I did not like was the location. My room was in the interior and I only saw a staircase. I should have asked for a different room.
Lunch at the Grand Universe Hotel
The carousel next to the hotel
Stayed 1 night in Apr 2024

10/10 Excellent

David, Alameda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. You have to park outside the walls and walk in and the hotel was very close both to the walls and everything you want to see
Stayed 2 nights in Apr 2024

8/10 Good

Gary, goshen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, wonderful staff, great breakfast, small but adequately equipped fitness room, not too far from train station. While room was well appointed with a nice bathroom, it was quite small for 2 people. Staff was very personable & helpful.
Stayed 3 nights in Nov 2023

10/10 Excellent

Norman

Stayed 2 nights in Aug 2023

10/10 Excellent

Marcelo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un hotel muy bien ubicado, el staff muy amable y atentos. Los cuartos son un poco pequeños.

10/10 Excellent

Lisa

Stayed 2 nights in Aug 2023

10/10 Excellent

Tania

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel staff is really nice and accommodating. The property is beautiful and kept in a very good condition. I will come back!
Stayed 1 night in Jun 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

10/10 Excellent

Karl C

Stayed 2 nights in Dec 2022

10/10 Excellent

ana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is amazing, the staff as well and its next to an amazing restaurant. Highly reccommend.
Stayed 3 nights in Oct 2022

4/10 Poor

Sze Ling

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
super friendly and polite staff great location to local area and train station beautiful decor and well maintained rooms & facilities would revisit if I ever come to Lucca again!
Stayed 2 nights in Aug 2022

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The single piccolo room was quite small, and tight space, but as expected. Bathroom layout was odd, no space for toiletries, etc. But the bed was comfortable, air conditioning worked well and the room was spotlessly clean.
Stayed 1 night in Jun 2022

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service. Large rooms!
Stayed 2 nights in May 2022

10/10 Excellent

Telmen

Stayed 1 night in Feb 2022