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Carlton Hotel Lyon - MGallery Collection
  • Spa
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
4.7 out of 5, Exceptional, 1,002 reviews
The price is NZ$360
includes taxes & fees
8 Feb - 9 Feb
Carlton Hotel Lyon - MGallery Collection

Le Royal Hotel Lyon - MGallery Collection Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 621 out of 1001 reviews
Rating 8 - Good. 275 out of 1001 reviews
Rating 6 - Okay. 77 out of 1001 reviews
Rating 4 - Poor. 21 out of 1001 reviews
Rating 2 - Terrible. 7 out of 1001 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

Reviews

6/10 Okay

TATIANA

Pros: prime location, great staff. Quiet room, perfect breakfast. Cons: old mattress with pits and uneven surface. Couldn't close windows due to old latches. Bathtub/shower is too tiny to comfortably take a shower. Drain is clogged. Difficult to wash without water flowing all around.
Stayed 3 nights in Oct 2025

10/10 Excellent

Dana

Liked: Amenities
Great staff and excellent location
Stayed 1 night in Sep 2025

6/10 Okay

William

Disliked: Cleanliness
The staff were friendly, and helpful. However, the air vents were extremely dirty. There was black grime on the vent, and on the wall itself. The furniture was faded and outdated, it needs to be updated
Stayed 2 nights in Sep 2025

10/10 Excellent

Luca

Liked: Cleanliness, staff & service, property conditions & facilities
All was great!
Stayed 1 night in Sep 2025

8/10 Good

THOMAS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is nicely decorated and located
Stayed 8 nights in Sep 2025

10/10 Excellent

Laurence

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel has an excellent location in Lyon. Near everything. Across the street from the tourism office which is where several tours begin. The staff was helpful when I asked. I understand the hotel will be going through a renovation next year which is needed in some areas. Also, my room was smaller than I prefer but that’s my fault for not upgrading. All-in-all, a great stay.
Stayed 3 nights in Sep 2025

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kind and very helpful staff, quiet, comfortable room, very good breakfast, excellent area for attractions, transport and dining.
Stayed 6 nights in Sep 2025

8/10 Good

olga

Stayed 2 nights in Sep 2025

10/10 Excellent

David

Liked: Cleanliness
Great location, beautiful hotel, staff was exceptional.
Stayed 3 nights in Sep 2025

4/10 Poor

Dustin

Disliked: Cleanliness
Stayed 1 night in Aug 2025

8/10 Good

Hamidreza

Stayed 3 nights in Aug 2025

2/10 Terrible

Juan

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
My wife and I checked in and after seeing our bedroom realized we had made a huge mistake. We wanted to enjoy our trip to Lyon but the hotel was not up to our standards. Supposedly a 5 star hotel but it really feels like a 3 stars. No restaurant was available for dinner because it is under renovation. Our room was a trip to the past in a bad way. All was old, not dirty but in dire need of renovation and attention. We had to check out after having dinner at a restaurant nearby and go to a better hotel. To top it all off, the manager refused to give us a refund. They even kept the 2 night! Unbelievable! Beware!
Stayed 2 nights in Aug 2025

10/10 Excellent

Chevelle Margaret Rose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed and pillows were amazing. Only downside a part on the shower was broke but didnt ruin the experience
Stayed 3 nights in Aug 2025

10/10 Excellent

Frieda

Stayed 2 nights in Aug 2025

10/10 Excellent

Louis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As above
Stayed 1 night in Aug 2025

6/10 Okay

Anna, Rowville

Travelled with partner
Liked: Cleanliness, staff & service
The property was just OK. The staff pleasant.
Stayed 1 night in Aug 2025

10/10 Excellent

LISA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful experience all around. The rooms were lovely. The staff was attentive.
Stayed 4 nights in Jul 2025

6/10 Okay

Deanna

This hotel could have been great - the bones are good and the
Stayed 2 nights in Jul 2025

10/10 Excellent

Holly

Stayed 1 night in Jul 2025

6/10 Okay

john

Stayed 3 nights in Jul 2025

10/10 Excellent

Ned

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a fabulous hotel! Excellent staff, wonderful room and an excellent location! We will stay here again!!
Stayed 2 nights in Jul 2025

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. Excellent location. Super comfortable
Stayed 2 nights in Jul 2025

10/10 Excellent

robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2025

10/10 Excellent

COLIN, MENDON

Stayed 2 nights in Jun 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A beautiful and well appointed small hotel. Excellent staff, excellent breakfast, beautiful room. Extremely comfortable bed. Perfect location.
Stayed 3 nights in Jun 2025