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Novotel Maastricht

4.5 star property

Photo gallery for Novotel Maastricht

Exterior
Exterior
Miscellaneous
Deluxe Room, 1 Double Bed, Garden View
Meeting facility

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Parking available

Explore the area

View map
Sibemaweg 10, Maastricht, 6227 AH
  • Place, Maastricht Underground
    ‪14 min walk‬
  • Place, Mecc Maastricht
    ‪14 min walk‬
  • Place, Maastricht Exhibition and Congress Centre
    ‪14 min walk‬
  • Airport, Maastricht (MST-Maastricht - Aachen)
    ‪9 min drive‬

Room options

View all photos for Deluxe Room, 1 Double Bed, Garden View

Deluxe Room, 1 Double Bed, Garden View

Deluxe Room, 1 Double Bed, Garden View

8.0 out of 10
Very good
(4 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 1 Double Bed

Superior Room, 1 Double Bed

Superior Room, 1 Double Bed

8.8 out of 10
Excellent
(6 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Double Room, 1 Double Bed with Sofa bed

Minibar, in-room safe, desk, laptop workspace

Superior Double Room, 1 Double Bed with Sofa bed

8.8 out of 10
Excellent
(25 reviews)
  • 24 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Standard Double Room, 1 Double Bed

Standard Double Room, 1 Double Bed

Standard Double Room, 1 Double Bed

8.0 out of 10
Very good
(1 review)
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

About the area

Maastricht

With a stay at Novotel Maastricht, you'll be centrally located in Maastricht, within a 10-minute drive of Vrijthof and Bonnefanten Museum. .This family-friendly hotel is 1 mi (1.5 km) from De Geusselt Stadium and 1.1 mi (1.7 km) from Maastricht Underground.

What's nearby

  • Maastricht Underground - 14 min walk - 1.2 km
  • Mecc Maastricht - 14 min walk - 1.2 km
  • Maastricht Exhibition and Congress Centre - 14 min walk - 1.2 km
  • Bonnefanten Museum - 17 min walk - 1.4 km
  • Vrijthof - 7 min drive - 3.3 km

Getting around

  • Maastricht Randwyck Station - 14 min walk
  • Maastricht (MST-Maastricht - Aachen) - 11 min drive

Restaurants

  • ‪Ontbijtzaal - Van der Valk Hotel - ‬5 min walk
  • ‪mama restobar - ‬9 min walk
  • ‪Farèn - ‬12 min walk
  • ‪Kebap XL - ‬15 min walk
  • ‪Blanche Dael - ‬9 min walk

About this property

Novotel Maastricht

Luxury hotel with a seasonal outdoor pool connected to the convention center in Maastricht
Novotel Maastricht offers 94 accommodations with minibars and safes. Televisions come with cable channels. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided once per stay.

A children's pool and a seasonal outdoor pool are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 94 guestrooms featuring minibars. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Don't miss out on recreational opportunities including a seasonal outdoor pool and bicycles to rent. This hotel also features complimentary wireless internet access, concierge services, and an arcade/game room.
Satisfy your appetite at Restaurant Winners, a restaurant which features a bar/lounge and a garden view. Buffet breakfasts are served on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:00 AM to 10:30 AM for a fee.
Featured amenities include complimentary wired internet access, a business center, and dry cleaning/laundry services. Planning an event in Maastricht? This hotel has 1940 square feet (180 square meters) of space consisting of conference space and 8 meeting rooms. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:00 AM and on weekends between 7:00 AM and 10:30 AM.
Restaurant Winners - Overlooking the pool and garden, this restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Parking on site (EUR 12.50 per night)
  • RV/bus/lorry parking (surcharge) on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends; EUR 24 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Restaurant Winners

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Children's pool
  • Playground
  • Seasonal outdoor pool

Family friendly

  • Arcade/game room
  • Baby monitor
  • Children's games
  • Children's pool
  • In-room cot
  • Laundry facilities
  • Playground
  • Seasonal outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping on request
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 1,940 square feet of conference space
  • 8 meeting rooms
  • Business centre
  • Computer station

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Lift (173 centimetre wide door)
  • Valet for wheelchair-equipped vehicles
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (76 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 4 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1988
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10:30 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 25.00 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: EUR 50 per stay
  • A tax is imposed by the city: EUR 6.61 per person, per night
  • Service fee: EUR 3 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 24 per person
  • Self parking fee: EUR 12.50 per night
  • Pet fee: EUR 25.00 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

The seasonal pool will be open from May to October
Pool access available from 9 AM to 9 PM
A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Hotelstars Union assigns an official star rating for properties in Netherlands. This property is rated 4 star Superior and is displayed on this page as 4.5 stars.

Property is also known as

Hotel Novotel Maastricht
Novotel Maastricht Hotel
Novotel Maastricht
Maastricht Novotel
Novotel Maastricht Hotel
Novotel Maastricht Maastricht
Novotel Maastricht Hotel Maastricht

Novotel Maastricht Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 293 out of 868 reviews
Rating 8 - Good. 437 out of 868 reviews
Rating 6 - Okay. 102 out of 868 reviews
Rating 4 - Poor. 19 out of 868 reviews
Rating 2 - Terrible. 17 out of 868 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Samantha, Leatherhead

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and food
Stayed 1 night in Aug 2025

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff that were happy to help when needed. Pool was lovely given the hot temperatures. Access to hired bikes that we enjoyed using and seeing the beautiful Maastricht surroundings.
Stayed 7 nights in Aug 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice family hotel

A nice hotel quietly situated just outside the city but only a 25-30 minute stroll to the centre. Rooms are clean, well equipped, and comfortable. The reception area is welcoming and the staff are very friendly and efficient. The bar area and restaurant are very good and there is a nice childrens play area. Outside is a lovely terrace area and pool. All in all a very nice family hotel. Couple of gripes. Firstly the car used to be free but now 13 euros per night. Considering the out of town location I cannot see the reason for this other than money making. Secondly, as with all hotels worldwide, check your bill before leaving. I had 121 euros added to my bill for laundry, which I did not use. In fairness this was immediately refunded buutttt !
Stayed 5 nights in Aug 2025

10/10 Excellent

Dawn

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, fantastic location
Stayed 1 night in Jul 2025

8/10 Good

Beverly

Liked: Cleanliness, amenities, property conditions & facilities
Friendly service, peaceful stay
Stayed 2 nights in Jul 2025

10/10 Excellent

Robert

Liked: Cleanliness
Stayed 1 night in Jun 2025

10/10 Excellent

Brendan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were GREAT. Reception, Breakfast, cleaning. There is a pool but we didn’t have time, nor the gym. About €13 Uber from town. Interior isn’t modern. It was a good family stay.
Stayed 2 nights in May 2025

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel
Stayed 4 nights in May 2025

10/10 Excellent

Malick

Stayed 1 night in May 2025

10/10 Excellent

Bernie

Liked: Cleanliness, property conditions & facilities
Great hamburger! Pool could be warmer but very happy with my stay
Stayed 1 night in May 2025

10/10 Excellent

Theresa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location, friendly staff, excellent breakfast and clean
Stayed 2 nights in Apr 2025

10/10 Excellent

Carl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reception staff was fabulous. Welcoming, friendly and very helpful. Hotel was in a great location from the city, only a 30 minute safe and pleasant walk.
Stayed 1 night in Apr 2025

10/10 Excellent

eddy

Stayed 2 nights in Mar 2025

10/10 Excellent

Florin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly. The restaurant was a 7 out of 10
Stayed 1 night in Dec 2024

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 2 nights in Dec 2024

10/10 Excellent

Colin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for 3 nights very comfortable. Good breakfast. Staff were outstanding so friendly and helpful. Room was great. Some areas of hotel are a bit tired but not a problem. We would definitely stay again
Stayed 3 nights in Dec 2024

10/10 Excellent

Osman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

FRANCIA IVONNE

Stayed 6 nights in Nov 2022

10/10 Excellent

Jeroen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was super.
Stayed 1 night in Oct 2024

6/10 Okay

Edeltraud

Travelled with partner
Liked: Staff & service, amenities
Die Empfangsdame war sehr freundlich. Der Aufzug war ausser Betrieb, daher mussten wir über einen dunklen, verschmutzten Treppenaufgang in die 3.Etage. Zimmer war sauber und gut ausgestattet, das Frühstück überschaubar. Den Parkplatz haben wir nicht genutzt da in Hotelnähe noch kostenlose Parkplätze vorhanden waren.
Stayed 1 night in Sep 2024

8/10 Good

Peter de

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location walking distance from historic district. Surprised there was an extra charge for parking. I guess I didn’t distinguish between free parking and parking available when I booked. It’s not free
Stayed 2 nights in Sep 2024

8/10 Good

Joseph

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Day staff was super!! Night staff, though, was very difficult; not friendly or helpful.
Stayed 1 night in Sep 2024

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stop over

Great short stay on our way home from holiday. Staff were very welcoming and the room was clean. A little out from the center which is great for driving through, not much for restaurants near by and kitchens close early. We were able to get delivery to hotwl whichwas perfectly fine!
Stayed 1 night in Aug 2024

10/10 Excellent

Graham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely family hotel with excellent staff and a very nice outdoor pool.
Stayed 5 nights in Aug 2024

10/10 Excellent

WISSAM

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all is good
Stayed 2 nights in May 2024