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Grand Hotel Melbourne

Property class: 4.5

Photo gallery for Grand Hotel Melbourne

Spa
Terrace/patio
Executive Studio Apartment
Lobby sitting area
Hallway

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa pool
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym

Explore the area

View map
33 Spencer St, Docklands, VIC, 3000
  • Place, SEA LIFE Melbourne
    ‪5 min walk‬
  • Place, Melbourne Convention and Exhibition Centre
    ‪5 min walk‬
  • Place, Crown Casino
    ‪5 min walk‬
  • Airport, Melbourne, VIC (MEL-Tullamarine)
    ‪19 min drive‬

Room options

View all photos for Executive One Bedroom Apartment

Executive One Bedroom Apartment | Living area

Executive One Bedroom Apartment

10.0 out of 10
Exceptional
(5 reviews)
  • 57 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Executive Studio Apartment

Executive Studio Apartment

Executive Studio Apartment

9.6 out of 10
Exceptional
(17 reviews)
  • 43 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Executive Two Bedroom Apartment

Executive Two Bedroom Apartment | Living room

Executive Two Bedroom Apartment

9.0 out of 10
Wonderful
(2 reviews)
  • 114 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed
  • Free Wi-Fi

View all photos for Standard Studio Apartment

Standard Studio Apartment

Standard Studio Apartment

9.6 out of 10
Exceptional
(46 reviews)
  • 43 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard One Bedroom Apartment

Standard One Bedroom Apartment | Living room

Standard One Bedroom Apartment

9.8 out of 10
Exceptional
(6 reviews)
  • 57 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Two Bedroom Apartment

Standard Two Bedroom Apartment | Living area

Standard Two Bedroom Apartment

8.0 out of 10
Very good
(2 reviews)
  • 114 sq m
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed
  • Free Wi-Fi

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About the area

Melbourne

A stay at Grand Hotel Melbourne places you in the heart of Melbourne, within a 5-minute walk of Melbourne Convention and Exhibition Centre and SEA LIFE Melbourne. .This luxury hotel is 0.5 mi (0.9 km) from Crown Casino and 0.6 mi (1 km) from Marvel Stadium.

What's nearby

  • SEA LIFE Melbourne - 5 min walk - 0.5 km
  • Melbourne Convention and Exhibition Centre - 5 min walk - 0.5 km
  • Crown Casino - 5 min walk - 0.5 km
  • Marvel Stadium - 9 min walk - 0.8 km
  • Melbourne Central - 17 min walk - 1.5 km

Getting around

  • Southern Cross Station - 6 min walk
  • Flagstaff Station - 16 min walk
  • Melbourne Airport (MEL) - 27 min drive

Restaurants

  • ‪Quarterhouse - ‬4 min walk
  • ‪McDonald's - ‬3 min walk
  • ‪Schmucks - ‬5 min walk
  • ‪Langlands Restaurant & Bar - ‬3 min walk
  • ‪State of Grace - ‬4 min walk

About this property

Grand Hotel Melbourne

Grand Hotel Melbourne offers 40 accommodations with DVD players and minibars. Pillowtop beds feature premium bedding. A pillow menu is available. 42-inch LCD televisions come with premium cable channels. Accommodations at this 4.5-star hotel have kitchens with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers with rainfall showerheads, designer toiletries, complimentary toiletries, and hair dryers.

This Melbourne hotel provides complimentary wireless Internet access. Business-friendly amenities include safes and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered once per stay.

An indoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 40 guestrooms, featuring kitchens with refrigerators and ovens. Your pillowtop bed comes with premium bedding. 42-inch LCD televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include phones, as well as safes and minibars.
Enjoy a range of recreational amenities, including an indoor pool, a hot tub, and a sauna. This Victorian hotel also features complimentary wireless internet access, concierge services, and a fireplace in the lobby.
Enjoy a satisfying meal at Gaylord Indian Restaurant serving guests of Grand Hotel Melbourne. Quench your thirst with your favorite drink at the bar/lounge.
Featured amenities include limo/town car service, complimentary newspapers in the lobby, and dry cleaning/laundry services. Self parking (subject to charges) is available onsite.
Gaylord Indian Restaurant - This restaurant specializes in Indian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required.

Awards and affiliations

The property is a member of Historic Hotels of the World.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Uncovered parking on site (AUD 35 per day)
  • Limited on-site self parking

Food and drink

  • A bar/lounge
  • A restaurant

Restaurants on site

  • Gaylord Indian Restaurant

Things to do

  • Books
  • Children's pool
  • Gym
  • Hot tub
  • Indoor pool
  • Library
  • Piano
  • Sauna
  • Steam room

Family friendly

  • Children's pool
  • DVD player
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Free newspapers in lobby
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (once per stay)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Barbecue grill
  • Garden
  • Pool loungers
  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Low-height counter and sink
  • No lift
  • Wheelchair accessibility

More

  • 1 building
  • 6 floors
  • Built in 1880
  • Fireplace in lobby
  • Smoke-free property
  • Victorian architecture

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium cable channels
  • DVD player

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Hob
  • Kitchen
  • Microwave
  • Minibar
  • Oven
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Portable fan
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

The property charges 1.6 percent for credit card payments
The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 11 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for AUD 55.0 per day
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Uncovered self parking fee: AUD 35 per day
  • Rollaway bed fee: AUD 55.0 per day
  • Credit card charges are subject to a surcharge of 1.6 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, and window guards

We should mention

This property does not have elevators
Pool access available from 6:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms
Construction is underway at a neighboring building and there may be noise disturbance from the construction work

Property is also known as

Grand Melbourne
Grand Hotel MGallery Collection
Grand Melbourne MGallery Collection
Grand MGallery Collection
Grand Hotel Melbourne MGallery Collection
Grand Hotel Melbourne MGallery by Sofitel
Grand Hotel Melbourne MGallery Sofitel
Grand Hotel MGallery Sofitel
Grand Melbourne MGallery Sofitel
Grand MGallery Sofitel
Grand Hotel Melbourne
Quest Grand Hotel
Quest Grand Melbourne
Quest Grand

Grand Hotel Melbourne Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 572 out of 1003 reviews
Rating 8 - Good. 324 out of 1003 reviews
Rating 6 - Okay. 72 out of 1003 reviews
Rating 4 - Poor. 23 out of 1003 reviews
Rating 2 - Terrible. 12 out of 1003 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, very friendly and welcoming. Amenities were fantastic and clean. Comfortable bed, fast WiFi. Pool was great! Gym was small but good. Chocolates on arrival was a nice touch! I’ll be back 😊
Stayed 3 nights in Mar 2026

10/10 Excellent

Caroline

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed in a studio apartment and couldn’t believe how much space we had Room was clean and tidy Staff were a stand out friendly smiling nothing was too much trouble Location is perfect close to train train stations and Crown precinct Would absolutely stay again
Stayed 2 nights in Jan 2026

10/10 Excellent

Rosetta

Stayed 1 night in Jan 2026

8/10 Good

Mick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms clean and had good amenities. Close to transport etc.
Stayed 5 nights in Jan 2026

10/10 Excellent

Aidan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was great, staff were great. Building is very impressive.
Stayed 2 nights in Jan 2026

8/10 Good

Helena

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Very receptive reception staff. Multiple stays at the Grand.
Stayed 1 night in Dec 2025

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Location was great for us - old world charm was perfect for us. Gaylords dining was also great
Stayed 1 night in Dec 2025

10/10 Excellent

Colin

Travelled with partner
Liked: Cleanliness, amenities
Room was clean and comfortable
Stayed 1 night in Dec 2025

10/10 Excellent

Prue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful building with spacious and comfortable rooms. Although it is right next to the railways it is very quiet. I always try to stay here when I am in Melbourne.They always look after me well.
Stayed 4 nights in Nov 2025

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So much to like about this hotel. Loved the old world ambience and the personal and very pleasant reception on arrival. Plus hand written welcome card and gift waiting in room. A reminder of a time when service meant something more than making things available online. And I enjoyed a wonderful spacious room. Lovely place.
Stayed 2 nights in Nov 2025

10/10 Excellent

Karin

Travelled with family
Liked: Cleanliness, staff & service, amenities
We really enjoyed the convenient location and the unique features of this hotel. Even though the room was a little dated and needed some repairs, it was none the less comfortable and very clean. The staff were very friendly and helpful with great information on the local area. We will stay again on our next visit.
Stayed 3 nights in Oct 2025

10/10 Excellent

Stephen

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful old building, great staff.
Stayed 5 nights in Nov 2025

10/10 Excellent

andrew

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It’s such delight to find not only a building with classic character, but also a business that is run with old school customer service values. From the second we pulled up to the moment we checked out the staff were wonderful. The staff member who checked us in was amazing, giving us all the information we’d need for our stay, but also escorting us to our secure parking spot for the weekend and then giving us a tour of the facilities. The room we had on the 6th floor was clean, spacious and had full kitchen facilities. We were blown away with the scale of the halls and the grand ceiling height. It is refreshing to find a place to stay in the city that’s not just the same modern, uninspired and forgettable room that you’ve stayed in a million times before. The proximity to southern cross station, marvel stadium and the exhibition centre make it a great choice for regional travellers. We will stay at the grand Melbourne hotel again.
Stayed 2 nights in Nov 2025

8/10 Good

Fiona

Stayed 2 nights in Nov 2025

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
I do not recall breakfast being offered.
Stayed 3 nights in Oct 2025

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 2 nights in Oct 2025

4/10 Poor

Jacqueline

Liked: Cleanliness, staff & service
No breakfast option
Stayed 1 night in Oct 2025

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice big rooms good for extended stays and cooking for yourself.
Stayed 3 nights in Oct 2025

10/10 Excellent

MANCHELLO F

Liked: Cleanliness, staff & service, property conditions & facilities
It was good
Stayed 1 night in Sep 2025

10/10 Excellent

Lyle

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 3 nights in Oct 2025

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
An older building, but still very nice. Helpful staff.
Stayed 5 nights in Oct 2025

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was greated straight aeat by friendly check in staff who had our room ready early. Room was clean with good view. Chocolates and welcome card was a nice touch
Stayed 1 night in Oct 2025

10/10 Excellent

Robynne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2025

10/10 Excellent

Bernadette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location as we travel to Melbourne via train it’s virtually next door to southern cross station.
Stayed 1 night in Sep 2025

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely place
Stayed 1 night in Sep 2025