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Aparthotel

Lanai Riverside Apartments

4.5 star property

Photo gallery for Lanai Riverside Apartments

Reception
BBQ/picnic Area
Apartment, 3 Bedrooms | Living area
Apartment, 3 Bedrooms | Extra beds
Apartment, 3 Bedrooms | Private kitchen

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Dryer
  • Washer
  • Kitchen
  • Gym
  • Pool
  • Barbecue grill

Explore the area

View map
20 River Street, Mackay, QLD, 4740
  • Place, Caneland Central
    ‪3 min walk‬
  • Place, Harrup Park
    ‪3 min drive‬
  • Place, Mackay Base Hospital
    ‪5 min drive‬
  • Airport, Mackay, QLD (MKY)
    ‪7 min drive‬

Room options

View all photos for Apartment, 1 Bedroom

48-inch LCD TV with digital channels, TV

Apartment, 1 Bedroom

  • 97 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Apartment, 2 Bedrooms

Apartment, 2 Bedrooms

Apartment, 2 Bedrooms

  • 120 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed and 1 Double Bed

View all photos for Apartment, 3 Bedrooms

Apartment, 3 Bedrooms

Apartment, 3 Bedrooms

  • 158 sq m
  • 3 bedrooms
  • Sleeps 5
  • 1 Queen Bed, 1 Double Bed and 1 Twin Bed

One-Bedroom Apartment

  • Sleeps 2

View all photos for Three-Bedroom Apartment

1 bedroom, individually decorated, individually furnished

Three-Bedroom Apartment

  • Sleeps 4

View all photos for Two-Bedroom Apartment

Private kitchen

Two-Bedroom Apartment

  • Sleeps 4

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The price is NZ$263
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About the area

Mackay

A stay at Lanai Riverside Apartments places you in the heart of Mackay, steps from Bluewater Lagoon and Caneland Central. .This luxury aparthotel is 0.5 mi (0.8 km) from Jubilee Park and 0.6 mi (1 km) from Artspace Mackay.
View more Aparthotels in MackayOpens in a new window

What's nearby

  • Bluewater Lagoon - 2 min walk - 0.2 km
  • Caneland Central - 3 min walk - 0.3 km
  • Mackay Enertainment and Convention Centre - 10 min walk - 0.9 km
  • Harrup Park - 3 min drive - 2.2 km
  • Mackay Base Hospital - 5 min drive - 3.7 km

Getting around

  • Mackay Station - 7 min drive
  • Mackay, QLD (MKY) - 11 min drive

Restaurants

  • ‪Hungry Jack's - ‬5 min walk
  • ‪Austral Hotel - ‬5 min walk
  • ‪The Coffee Club Canelands Café - ‬6 min walk
  • ‪The Bavarian - ‬6 min walk
  • ‪The Coffee Club Café - Caneland Central - ‬5 min walk

About this property

Lanai Riverside Apartments

Luxury aparthotel with free parking connected to a shopping center in Mackay
Lanai Riverside Apartments offers 36 accommodations, which are accessible via exterior corridors and feature washers/dryers and coffee/tea makers. Rooms open to furnished balconies. These individually decorated and furnished accommodations have separate sitting areas. Accommodations at this 4.5-star aparthotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include complimentary toiletries and hair dryers.

This Mackay aparthotel provides complimentary wireless Internet access. 48-inch LCD televisions come with digital channels. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided on request.

Recreational amenities at the aparthotel include an outdoor pool, a sauna, and a fitness center.

Children under 10 years old are not allowed in the swimming pool, fitness facility, or hot tub without adult supervision.

Make yourself at home in one of the 36 individually decorated guestrooms, featuring kitchens with full-sized refrigerators/freezers and stovetops. Rooms have private furnished balconies. 48-inch LCD televisions with digital programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include separate sitting areas and microwaves, and housekeeping is provided on request.
Be sure to enjoy recreational amenities, including an outdoor pool, a sauna, and a fitness center. This aparthotel also features complimentary wireless internet access, wedding services, and tour/ticket assistance.
Satisfy your appetite for lunch or dinner at the aparthotel's restaurant, Tropical Phoenix Garden, or stay in and take advantage of the room service (during limited hours).
Featured amenities include express check-in, express check-out, and dry cleaning/laundry services. Planning an event in Mackay? This aparthotel has 172 square feet (16 square meters) of space consisting of a conference center and a meeting room. Free self parking is available onsite.
Tropical Phoenix Garden - This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar.
Marque Bar & Grill - This restaurant serves breakfast, lunch, and dinner. Open daily.
Lets Do Greek - This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Room service (during limited hours) is available.

Property amenities

Beach

  • Beach towels

Pool/Spa

  • Outdoor pool
  • Pool loungers
  • Pool umbrellas
  • Sauna

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free offsite parking
  • Free extended parking on site
  • Wheelchair-accessible parking and van parking available

Family friendly

  • Cot: AUD 15 per night

Restaurants on site

  • Lets Do Greek
  • Marque Bar & Grill
  • Tropical Phoenix Garden

Kitchen

  • Cleaning supplies
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Full-sized refrigerator/freezer
  • Hob
  • Microwave
  • Toaster

Dining

  • A restaurant
  • Limited room service

Bedrooms

  • Bedroom
  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Living spaces

  • Living room
  • Separate dining area
  • Separate sitting area

Entertainment

  • 48-inch LCD TV with digital channels

Outdoor areas

  • Barbecue grill
  • Furnished balcony
  • Garden
  • Picnic area
  • Terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry detergent
  • Laundry facilities
  • Washer/dryer

Work spaces

  • Conference centre (172 square foot of space)
  • Laptop workspace
  • Meeting room

Climate control

  • Air conditioning
  • Ceiling fan

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking
  • Smoke-free property

Services and conveniences

  • Guidebooks
  • Housekeeping (on request)
  • Iron/ironing board
  • Local maps
  • Luggage storage
  • Restaurant dining guides
  • Tour and ticket assistance
  • Wedding services

Location highlights

  • Connected to a shopping centre
  • In a business district
  • In a shopping district
  • In the city centre
  • Near the airport
  • On the boardwalk/promenade
  • On the riverwalk
  • On the waterfront

Things to do

  • Gym

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • Security system

General

  • 1 building
  • 11 floors
  • 36 units
  • Access via exterior corridors
  • Banquet hall
  • Built in 2009
  • Garden
  • Housekeeping (on request)
  • Individual decor
  • Individual furnishings
  • Soundproofing

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 6:00 PM
Early check-in subject to availability
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: AUD 50
Express check-out available

Special check-in instructions

The property charges 2.2 percent for credit card payments
The front desk is open Monday - Friday (8:00 AM - 6:00 PM) and Saturday - Sunday (10:00 AM - 4:00 PM)
Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions and lockbox information; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk, lockbox

Pets

Pets not allowed

Children and extra beds

Children are welcome
Cribs (infant beds) are available for AUD 15.0 per night

Payment types

Important information

Optional extras

  • Late check-out fee: AUD 50 (subject to availability)
  • Housekeeping fee: AUD 100 per stay; may vary based on unit size
  • Crib (infant bed) fee: AUD 15.0 per night
  • Credit card charges are subject to a surcharge of 2.2 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned

We should mention

Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Parking height restrictions apply
Children under 10 years old are not allowed in the swimming pool, fitness facility, or hot tub without adult supervision

Property is also known as

Lanai Riverside Apartments Mackay
Lanai Riverside Apartments
Lanai Riverside Mackay
Lanai Riverside
Lanai Riverside Apartments Mackay
Lanai Riverside Apartments Aparthotel
Lanai Riverside Apartments Aparthotel Mackay

Lanai Riverside Apartments Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 267 out of 445 reviews
Rating 8 - Good. 119 out of 445 reviews
Rating 6 - Okay. 30 out of 445 reviews
Rating 4 - Poor. 22 out of 445 reviews
Rating 2 - Terrible. 7 out of 445 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Judy

Liked: Cleanliness, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

meghan

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Amazing as usual we always stay here when we are in Mackay.
Stayed 1 night in Jun 2025

10/10 Excellent

Amy

Stayed 2 nights in May 2025

10/10 Excellent

Mrs R

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Really clean apartment with all the facilities you need.
Stayed 4 nights in May 2025

10/10 Excellent

Andries, Moranbah

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Nice big and spacious apartment. Clean and tidy. Great place to stay as the apartment is fully equipped will all appliances including washing and drying.
Stayed 2 nights in May 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort

Quiet, spacious stay

Clean, quiet, and the room was better than expected. No issues at check-out, and staff were polite throughout.
Stayed 3 nights in May 2025

10/10 Excellent

Therese

Liked: Cleanliness, amenities, property conditions & facilities
The location is great and the staff were very friendly.
Stayed 3 nights in Apr 2025

4/10 Poor

Timothy, Nundah

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2025

6/10 Okay

Ryan, Moranbah

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Property was Excellent. No proper communication to client regarding beds availability untill client enquired.
Stayed 1 night in Mar 2025

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, property conditions & facilities
The team at Lanai Apartments are always so welcoming and go over and above to make the experience a fantastic one. I’ll be back again for sure.
Stayed 1 night in Mar 2025

10/10 Excellent

Ryan

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Nice and spacious rooms
Stayed 1 night in Nov 2024

10/10 Excellent

meghan

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great as usual
Stayed 1 night in Feb 2025

8/10 Good

Samantha

Business traveller
Stayed 2 nights in Jan 2025

10/10 Excellent

Leanne

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Apartment was very large , has everything you need , views are great and the shopping centre is no more than a 5 minute walk. Would stay again.
Stayed 2 nights in Jan 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Jan 2025

10/10 Excellent

darren

Business traveller
Liked: Cleanliness, room comfort

Great place

Beautiful
Stayed 3 nights in Jan 2025

8/10 Good

Catherine

Travelled with family

Great location

Great location, does need to be updated as is looking very tired, the fridge was rusting. Airconditioning has condensation leaking in the kitchen. Receptionists were lovely.
Stayed 3 nights in Dec 2024

10/10 Excellent

ColinParawan

Travelled with family
Liked: Cleanliness, room comfort

All good

Clean and comfy - what was needed...
Stayed 1 night in Dec 2024

10/10 Excellent

Jessica

Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort

Best place

Love staying here, so clean, comfortable close to town, river views.
Stayed 1 night in Nov 2024

8/10 Good

Gai

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Liked the location of property.
Stayed 2 nights in Nov 2024

10/10 Excellent

Danielle

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

meghan

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We’ve stayed at this property before. Again didn’t disappoint. Close to Caneland and the blue lagoon. Underground parking. The rooms are always clean neat and tidy.
Stayed 1 night in Oct 2024

8/10 Good

Mai

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good location and room is nice. Master bedroom should have bigger bed and parking a bit hard as driveway is small.
Stayed 1 night in Oct 2024